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Modem shows orange light and wifi connection says No Internet - problem for 2 months
Modem shows orange light and wifi connection says No Internet, problem for 2 months, technical support unable to solve this issue as well. Any help would be much appreciated. This has been very annoying. I am thinking to move to another provider.
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Ma connexion Internet
Hello @Gataros , I see that you have contacted the technical department and have obtained an appointment. I therefore close this request and remain available if needed. Have a nice day,
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
Hello A technician is required to install the Evasion box. It is not possible for the customer to install it himself. The voocorder is a very old device that is only installed in some technical cases or at the express request of the customer.
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately f
Problème
Hi @Santos Junior, I'm sorry for the delay before answering you but as previously stated, we are not active on Sundays and holidays. I see that you had contacted the technical department the same day and that the problem was solved directly. Have
No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
@Gilles N hello, thanks a lot for your investigation. I understood that I need the support by the technical staff. I reserved it. thank you for your advice! have a good day!
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
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Ma connexion Internet
@slosapio One number was incorrect in the references you had indicated in your profile. It is now in order. On the other hand, your decoder does not seem to have been provisioned since installation. I have just created a request to the Technical Se
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
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Solution acceptée
Hello @Krissdi, I modified your message so your phone number isn't publicly available ;) I also see that you contacted our technical service by phone and there is an appointment that was made to resolve the issue this afterno
No service VOO at 1050 Ixelles, Clos du Cheval d'Argent
Good morning, there is no service (internet, TV, phone landline) at our home this morning. Teleworking and tele-schooling not possible. We are getting an error message indicating signal fluctuations. Please call ********* for emergency support. Many thanks, Dietmar Krissler
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@roylion15 Thank you for correcting my screenshots. Here is the latest one from this morning. Same issue, I see. As for the upgrade, I do not need it for now, as the bandwidth is sufficient for my needs as long as the technical issue is
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Désolé. I am afraid that the Web explorer translated the post since I posted in French. That said, I would really appreciate technical support from VOO in order to solve the problem. The problem is that I have lost internet connection -
Pas de connexion Internet
Estuve sin conexión a internet toda la tarde. He intentado restablecer el módem pero todavía no tengo conexión.
Problème
Hello @optis2005, Apologies for the delay in response. I am sorry that technical phone support could not assist you during your call. I see that you were contacted following an email sent and that troubleshooting was scheduled.
Horrible connection speed on Gigabit internet
Hey Support team!I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo!First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495And
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Hello ? Thank you to read the rules to start well on the forum voo. https://forum.voo.be/page/la-charte The Technicolor CGA began to be deployed at the end of 2020 to customers. So not 4 years but 3 years maximum. Call technical servi
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
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Solution acceptée
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
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Ma connexion Internet
Hello @cbarbosa, I'm very sorry about the technical problems you're experiencing. I've just checked your Internet line and I've noticed some instability and signal loss over the last few days. The loss of signal yesterday was due to a netw
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...I'm thinking on changing the provider because this is really bad service.
Problème
Hello @hydrionburst, I invite you to read our charter, in order to respect the basic rules of the Forum. A simple "hello" never killed anyone 😁 Concerning your Internet connection, I'm sorry to inform you that there is currently a techn
No internet connection
The modem is not connected to the internet from 1 hour ago. Tried restart but doesn't work.
Question
Hello @slosapio, We received feedback from the Technical Service Expert Department and a technician needs to be sent to your address (apparently they left you a voicemail on March 21st). He can come on weekday mornings (8am - 1pm) or afternoons (1p
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
Hello Cancellation for the installation is only possible via phone number : 04/266 41 14 , not possible here on the forum : to cancel a technical intervention : 078/505050 please delete your customer number from your post, because it's dange
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
Hi, March many thanks for your quick answer. So we have one contract, and one router from VOO. But as you could see on our apartment layout, this router connected to one of the end of the coax cable. This connection is at the one end of the apartmen
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Hi, I sent an technical assistance request by using Voo Assistance but there is still no answer ????? how do you send a assistance request in vooassistance? There is only a FAQ, but you speek maybe about the contact bill ? It is better
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
Hello, Our technical team is doing what they can to find a solution, but it will take some time since it seems necessary to do undeground work, for which we need an authorisation. I'm sorry for the inconvenience.
Antoine L
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Constant Internet outbreak
Internet outbreaks lasting couple of days now. It is unbelievable that there is no any announcement on what is going on and that it takes so much time to fix this. This issue is leaving a significant number of people without the internet which means without tv, emails, access to the bank accounts an
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