New Gigamax Client - Issue with upload

Hi,

You made this speedtest with a wifi connection, if i have good understand ?

It's impossible to know if there is a limitation with your wifi or the line.

Hello Marcs,

Yes you understand correctly, the image uploaded above is based on wifi connection at 5GHZ.

I found an ethernet cable just now, the download speed continues to be ok, however upload is stuck to 0.148mbit/sec.

I used the following site to check my speed from VOO:

https://www.nperf.com/fr/

I notice that jitter reported is high, ranging from 200ms-600ms, latency seems ok 28-32ms.

Can you post your level ?

‎[TUTO] Vérifier les niveaux du modem | Le Forum VOO

And, if not yet done, putt your customer number in your forum profile, the official will need them to help you if necessery.

Hello

This requires viewing modem signal levels first …

May be a network outage … an optic node problem or other similar problem in your neighbourhood, probably …

Marcs and roylion,

First of all many thanks for your fast replies on this.

I closed every device in the apartment, connected the laptop with ethernet to the router and i have the following results.

After closing every device, the speedtest gave me the below results:

Roylion have better technical skills than me, but i think your power level, especialy in upstream are not good.

He will certainly give you his advice.

See also below the WIFI speedtest with the same laptop.

Hello

@Marcs was right ! 
Without going into details, the problem is that the signal is completely rotten ... 
many parameters are very negative and out of tolerance , this will again require the passage of a technician.

Thank you for your reply roylion15.

In order to ask for a technician appointment, this can be arranged through calling the customer service or there is a way to do it from any moderator in this forum?

You can call, it’ll probably be faster. 
There are not many officials on Saturdays and they are off on Sundays 
but it’s too late for today , call tomorrow morning from 9 AM. 

Many thanks!

Hello @Gataros ,

I see that you have contacted the technical department and have obtained an appointment.

I therefore close this request and remain available if needed.

Have a nice day,