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Cancel phone subscription

Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge m

 publié 

il y a 6 mois

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Last response by 

il y a 5 mois

Solution acceptée

Cancel BeTV subscription

Hello, I would like to cancel my BeTV subscription (only the BeTV). What do I need to do? Is it something I can do from here? (forum) Thank you in

 publié 

il y a un an

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Last response by 

il y a un an

Transfer VOO Subscription

Hi, I would like to transfer my VOO subscription to the new tenant who would occupy my house from next month. Can you please let me know if this can b

 publié 

il y a 7 mois

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Last response by 

il y a 7 mois

How to cancel my subscription ?

good morning I spoke with your service clientele over the phone and it seems there is a formulaire résiliation, which however it is impossible to find

 publié 

il y a 3 ans

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Last response by 

il y a 8 mois

Solution acceptée

Change of subscription

Good afternoon, I have the subscription NET toudoo (75Mbps, 100GB), and I would like to change it. So I would like to know if asking here in the forum

 publié 

il y a 7 mois

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Last response by 

il y a 7 mois

Solution acceptée

We want to upgrade our broadband subscription immediately from SOLO Light to SOLO Relax

Hello, We are currently on a SOLO Light broadband contract with VOO since 2017. We are already over the data limit for the month (100gb) and want to u

 publié 

il y a 6 mois

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Last response by 

il y a 6 mois

Solution acceptée

Internet Subscription Cancellation

Hello, VOO has been wonderful in terms of both product and service. Unfortunately, I am moving abroad by the end of this month and need to cancel my

 publié 

il y a un an

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Last response by 

il y a un an

Solution acceptée

When will I get a new subscription to VOO ?

It's been 3years that I'm paying voo internet but till now I still don't know my personal or private Internet??im great full to my friend who made me

 publié 

il y a 4 ans

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Last response by 

il y a 4 ans

I want to change my internet subscription

Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I wo

 publié 

il y a 2 mois

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Last response by 

il y a 2 mois

Solution acceptée

How do I cancel my subscriptions

Hello, I requested to cancel all my subscriptions through on-line but did not get any e-mail reply or phone call. I tried 0781 50 50 50, but the numbe

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

How can i terminate my home internet subscription?

Hello. How can i terminate my home internet subscription? My Subscription: Pack a la carte- NET wahoo (125Mbps, unlimited) Because I'm moving out of

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

Have Duo wahoo but cannot watch TV

I have a DUO wahoo subscription but cannot watch any TV channel or on demand on my .evasion. All TV channels (except one) state "s'abonner..." and on

 publié 

il y a un an

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Last response by 

il y a un an

Solution acceptée

Cancellation & moving abroad

Hello, I would like to cancel my Voo subscription. When I call 078/50 50 50 your colleagues tell me in English that they don't speak English. So may

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

Changing subscribers ?

Dear Voo, I am moving from Belgium to Norway and new tenants are taking over my Apartment. They also wish to take over my Voo Subscription and my ques

 publié 

il y a 4 ans

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Last response by 

il y a 4 ans

Solution acceptée

Slower internet 21 June (from average 107Mbps to 70Mbps)

In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, wh

 publié 

il y a 10 mois

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Last response by 

il y a 9 mois

Solution acceptée

Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

 publié 

il y a 2 ans

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Last response by 

il y a un an

Solution acceptée

Modem VOO in Bridge mode

Dears,With my Voo subscription I got the netgear modem however is not enough to cover some of my company needs (big house, dns server, guests wifi) so

 publié 

il y a 4 ans

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Last response by 

il y a 4 ans

Solution acceptée

Cost of Wi-Free ?

Hello, I'm not sure about the cost of Wi-Free. On your website, you say that 'Wi-Free is free of charge. No supplementary subscription required.' on t

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

Customer Service Unreachable when not speaking French

I am currently trying to get something resolved since August last year, but over the last months the customer service number doesn't want to help you

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

Change to 200GB in August 2016 Still not done

In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new custom

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans