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Change subscription
Hi, I would like to change the subscription from my name to my wife's name. What is the procedure? Thanks, Venkat
Question
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Ma connexion Internet
Cancelling sim card subscription
Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would prefe
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Mon numéro mobile
Solution acceptée
Subscription Internet
Bonjour, Je veux prendre un "stand-alone" subscription Internet (400 Mbps) Raison: Je suis néerlandophone ... et la list de TV chaînes est 90% en français. Pour le produit "Solo Max - Internet 400 Mbps" J'ai vue le promo: réduction de 15 EUR pendant 3 mois. (prix normal: 61 EUR; prix pendant le 3 pr
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Mon installation Internet
Solution acceptée
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone wh
Problème
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Ma connexion Internet
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they tel
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Mon abonnement VOOmobile
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
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Ma connexion Internet
Solution acceptée
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
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Discussion dédié au déménagement
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème
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Ma connexion Internet
Cancellation of my mobile subscription
Hello, I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
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Mon abonnement VOO
Change Internet subscription
Hello HeIlo I pay for a Giganet subscription, but over the last year, it has never come close to the 1,0000 mb/s download speed. So rather than pay for a product I don't get, can I move to a 200 mb/s subscription package as this is the speed actually being provided. thank you
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Ma connexion Internet
Solution acceptée
Change subscription from TRIO to SOLO
Hello, I have a subscription TRIO Tatoo, but only use the Internet. I would therefore like to change my subcription to keep only the internet, SOLO Giga Rapide. How do I do this? Thanks in advance.
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Mon abonnement VOO
I want to cancel my TV subscription
Hi Team, I have internet and tv subscription from VOO, I want to cancel my TV subscription. I had contacted customer support multiple times but I still cannot cancel it Regards, Rajesh Chamoli
Problème
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Mon abonnement VOO
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
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Mon abonnement VOO
Cancel Voo Internet Subscription
Dear, I am moving to a new address from 01/02 and got to know that Voo does not cover that area. I have already talked to a new internet provider for my new address. I want to cancel my voo internet subscription in my present address by the end of the month. I called over 078505050 and was informed
Problème
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Ma connexion Internet
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
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Ma connexion Internet
New Subscription
Hello, Can I use my passport for a new internet subscription? The site asks for an ID. Thanks in advance
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Mon abonnement VOO
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
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Mon abonnement VOO
Solution acceptée
Annuler l'abonnement Internet numéro de client : xxxxxxxxx Cancel internet subscription client number: xxxxxxx
hello, I want to cancel my internet subscription immediately as I have received terrible service(client number: xxxxxxxxx). You are not reachable by phone nor are you responding to my emails. also I am unable to login to my voo account and your website stops working every time I try and reset my pas
Problème
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Ma connexion Internet
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
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Ma connexion Internet
Cancel subscription
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 0021706309 and Cancelation date is 15/07/2022. Please help. Kind regards Judith
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Discussion dédié au déménagement