Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (108)
@miscalencu It is as Marcs said. You'll receive the modem in a few days. You'll only need to plug it the same way as the modem you have right now. You don't need to return your modem. I'll suggest you try a new Data Option in a few days.
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect
Question
Solution acceptée
Cancellation of Contract
Hello Team, I want to cancel my voo contract, but I am not able to do so I tried 04 266 41 14 contact number, but no one's picking it up, can you please help me in this Please note: I am leaving belgium by 3rd November and need to cancel contract and return the device before that
Question
•
Discussion dédié au déménagement
Hello ? @Ramesh palli please read the forum rules : https://forum.voo.be/page/la-charte Just wait for the return label that is sent a few days after cancellation of your services.
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
Question
Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
Hello @Couto, After reviewing your file, I see that our financial service did not find confirmation of the return of your device. I have just sent a request to the finance department regarding your file, asking them to contact you by ema
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Dear Caroline, Thats great if it is the nearest bpost point. I can ask my friend to return the equipment on my behalf. Bpost point near me - Chau. de Haecht 1031J, 1140 Evere. Kind Regards, Amit Kulkarni
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Ce serait bien de donner plus d'infos sur ton home cinéma et sur ton TV, et également la connexion entre les appareils, tu passes par le TV et utilises tu ARC ( audio return channel ) via HDMI ? Je n'ai pas ce problème sur Samsung TV HU8500 et HC HT
Son Dolby Digital sur la box .évasion
Bonjour, J'ai un petit souci avec ma box .evasion la lorsque j'active le son Dobly Digital. En effet, tout fonctionne correctement en HDMI via mon home cinéma sauf que j'ai un horrible son strident d'une fraction de seconde lorsque je reprends une émission enregistrée (après avoir fait pause durant
Question
Hello @rohanchandarana, He can choose the Bpost point to drop off the packages. Only the return address will be present on the label. It is even possible to drop it off via the Bpost parcel machines. The only thing is that he must keep
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Bonjour,Votre convertisseur sur la photo est apparemment un convertisseur HDMI vers audio + vidéo analogique RCASur la TV , vous devez obligatoirement brancher son connecteur HDMI sur la sortie HDMI IN3 ( ARC ) pour bénéficier du canal de retour son
Son de Youtube sur la chaine stéréo
Bonjour. Est-il possible d'avoir le son de l'internet ( You Tube, par ex. ) non plus sur l'écran ou la barre son, mais sur la chaine HI FI ? Si oui, comment les raccorder ? D'avance, merci. Nb: matériel en place : modem et box évasion
Question
merci, j'avais trouvé cette recette sur le site de Samsung ( Mute + return etc... ) après quelques essais infructueux je fais 0000 et effectivement ce PIN est accepté. Par contre les menus de configuration
raccordement seconde TV
L’année dernière j'ai raccordé une seconde TV directement à l'ampli d'antenne, donc sans passer par ma box évasion, j'ai donc quelques chaines et c'est tout à fait correct. Je viens de récupérer un autre appareil et je n'arrive pas à faire la même manipulation ; j'ai essayé la recherche automatique.
Question
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curren
Question
Dear Caroline, Okay, I understand about the invoicing. For my information, could you please tell me the address for returning the router with a label? Will it be the nearest Bpost location? I will not be in Belgium from October 5th. I was hoping t
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Hello Mohammad, We will analyze the situation together;) The readings on your modem seem correct. Your modem is currently online. Is your modem placed upright and out of a cabinet? Do you experience this situation in the very room of the modem? When
Modem shows orange light and wifi connection says No Internet - problem for 2 months
Modem shows orange light and wifi connection says No Internet, problem for 2 months, technical support unable to solve this issue as well. Any help would be much appreciated. This has been very annoying. I am thinking to move to another provider.
Problème
Hello Caroline, Thank you for your response. I am currently waiting for an e-mail with instructions on when and where to return the router with a VOO label. Additionally, could you please let me know when I will receive my final invoice for the per
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Hello @Couto, Could you please add your customer number to your Forum profile or enter the surname/first name of the contract holder and the full connection address (not on the post - only on the Forum profile). Did you receive the proof of re
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 0022176706 and we will be leaving the country by the end of April 2023. We would like to request a cancellation o
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Bonjour @cyril_dewez , Si je me réfère au manuel, il semblerait que les entrées HDMI (box Evasion) du téléviseur n'acceptent que du PCM (page 29) contrairement au tuner DVB-C qui prend en charge le Dolby Digital (la Trois numérique)
Pas de contenu Dolby Digital sur la Box Evasion
Bonjour ! Je viens de me procurer une barre de sons SONOS BEAM que j'ai cablé sur le port ARC de ma télévision. Le son fonctionne parfaitement. Lorsque je mets ma télévision en DVB-C sur "La Trois" (seule chaine non-cryptée accessible sans décodeur), ma barre de sons reçoit du son Dolby Digital 2.0
Problème
Bonjour, Si la barre de son dispose d'une entrée HDMI et que la TV possède une prise HDMI compatible ARC ( Audio Return Channel ) , normalement libellée HDMI/ARC sur la TV , il vaut mieux utiliser cette possibilité. C'est la meilleure qualité et ce
Connexion barre de son Bose
je voudrais connecter la box evasion avec la tele sony et la barre de son bose solo. Quelle est al meilleure solution. un cable HDMI, un cable optique et un cable RF. Merci.
Question
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
Antoine A
commenté
il y a 10 mois
vers la conversation :
0
0
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question