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@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 0022176706 and we will be leaving the country by the end of April 2023. We would like to request a cancellation o
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Bonjour @cyril_dewez , Si je me réfère au manuel, il semblerait que les entrées HDMI (box Evasion) du téléviseur n'acceptent que du PCM (page 29) contrairement au tuner DVB-C qui prend en charge le Dolby Digital (la Trois numérique)
Pas de contenu Dolby Digital sur la Box Evasion
Bonjour ! Je viens de me procurer une barre de sons SONOS BEAM que j'ai cablé sur le port ARC de ma télévision. Le son fonctionne parfaitement. Lorsque je mets ma télévision en DVB-C sur "La Trois" (seule chaine non-cryptée accessible sans décodeur), ma barre de sons reçoit du son Dolby Digital
Problème
Bonjour, Si la barre de son dispose d'une entrée HDMI et que la TV possède une prise HDMI compatible ARC ( Audio Return Channel ) , normalement libellée HDMI/ARC sur la TV , il vaut mieux utiliser cette possibilité. C'est la meilleure qualité et ce
Connexion barre de son Bose
je voudrais connecter la box evasion avec la tele sony et la barre de son bose solo. Quelle est al meilleure solution. un cable HDMI, un cable optique et un cable RF. Merci.
Question
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 00******* and my family and I will be leaving the country by the end of April 2023. We would like to request a ca
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Dear @Gilles N. , may I ask you to help me restore the public address in my configuration. I had a public address for many years, and with the help of DynDNS it was possible to access my small software lab and residential IP cameras from anywhere whe
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Bonjour,Votre convertisseur sur la photo est apparemment un convertisseur HDMI vers audio + vidéo analogique RCASur la TV , vous devez obligatoirement brancher son connecteur HDMI sur la sortie HDMI IN3 ( ARC ) pour bénéficier du canal de retour son
Son de Youtube sur la chaine stéréo
Bonjour.Est-il possible d'avoir le son de l'internet ( You Tube, par ex. ) non plus sur l'écran ou la barre son, mais sur la chaine HI FI ?Si oui, comment les raccorder ?D'avance, merci.Nb: matériel en place : modem et box évasion
Question
Hello @VenkatChandrasekaran, After checking, your modem's readings and signal are correct. I don't see any remote disconnection. Could you tell me these disconnections are noted in cable or by Wifi? Is your modem correctly placed upright and out of
Wifi going down frequently
Hi, I live in Ixelles. Recently i received a new modem. The wifi is getting disconnected frequently for the last 2/3 days. The light above the Wifi button keeps flickering and its not stable. Thanks, Venkat C K
Question
Non... Je vous répondrai plus certainement après avoir regardé après les caractéristiques de vos appareils ( pas possible pour moi à cette heure ) . 😀 Mais si vous avez une entrée hdmi ARC (audio retu
problème de son avec ma barre de son
Bonjour, J'ai une barre de son connectée à ma smart tv en câble optique et ma box évasion et ma console sont connectées en hdmi. Lorsque je branche la barre de son, le son fonctionne bien pendant quelques minutes ensuite le son ne fonctionne plus, la
Problème
Hi Gilles, I have submitted request through that form on 13th April. attached below the request. I got reply to that request only asking to submit proof. Please note we are travelling and vacating the house now but we are not de-registering. we wil
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
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Mon abonnement VOO
Possibilités de connexion ( selon moi ) pour atteindre votre but : entrée HDMI avec ARC TV ( HDMI/ARC si existante ) =====> entrée HDMI barre de son sortie analogique TV pouvant être paramétrée en mode "variable" ( RCA ou Jack ) =====> entrée ana
Achat d'une barre de son
Bonjour tlm, Je voudrais faire l'achat d'une barre de son pour mon téléviseur. La seule chose qui me dérangerai c'est de ne pas pouvoir paramétrer la télécommande VooCorder pour cette barre de son... elle l'ai déjà pour ma TV de marque Samsung. Pour le moment le son de mon téléviseur se modifie av
Question
Solution acceptée
microsoft surface go 2 reçu neuf mais défectueux
suis un peu déçu. voici une photo de la Micosoft Surface GO 2 le souport de voo semble ne rien comprendre au téléphone le support de voo dit contacter Microsoft. et microsoft me dit, voici un extrait du mail : Dear Francois, Thank you for contacting us today, this is a formal follow
Problème
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Mes objets connectés
Solution acceptée
Je suppose bien que vous avez une connexion HDMI/CEC avec ARC ( audio return channel ) par un câble HDMI entre votre barre son et la TV , la box Evasion devrait être connectée au TV sur l'entrée HDMI marquée STB...enfin chez moi çà marche comme çà su
Contrôler le son de ma barre Philips avec la télécommande de ma box .évasion ?
Bjr, est-il possible de contrôler ma barre de son philips avec la télécommande de la box evasion ?! Merci.
Question
Hello @Ashwini, As @Marcs told you, this allows you to terminate your contract on the desired date. Requests for termination are made in writing. You can send your request via this contact form: http://spr.ly/6184ENtKp First close the invitation to
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hello, I am extremely frustrated and fed up with the recurring issue I am facing. It seems that the only way to resolve any problem is by resorting to the forum. Now, I find myself dealing with the exact same problem regarding my phone subscriptio
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @Christophe C, while writing this time I am literally sad that once again I have to write here for such a small thing. As you can see that the last time I wrote here was 12 days ago. In between these days, I got a call from VOO which I couldn
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
@Antoine L I received and installed my new modem, everything works fine, thanks for your help! I have a few additional questions and I would really appreciate your help further, so here they are: 1. A technical one: the old router had a "DHCP R
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hello Mohammad, We will analyze the situation together;) The readings on your modem seem correct. Your modem is currently online. Is your modem placed upright and out of a cabinet? Do you experience this situation in the very room of the modem? When
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Modem shows orange light and wifi connection says No Internet - problem for 2 months
Modem shows orange light and wifi connection says No Internet, problem for 2 months, technical support unable to solve this issue as well. Any help would be much appreciated. This has been very annoying. I am thinking to move to another provider.
Problème