Request to termination of VOO Connection as I will switch to Orange.

Hi,

Attention, no personnal data are allowed on the forum, you need to write it in your profile only.

When you have made the subsription with orange, don't you have ask to use the "easy switch" ? if yes, this is orange who need to ask the canceling of of your voo subsciption.

Hi Mark,

Thanks for the response. Unfortunately I realized that the Easy Switch is not selected by the agent after the request is made. They said it cannot be changed and hence asked me to get the Voo termination done by myself. Hence I called "**********", but it could not work out due to language issue as mentioned. 

@Gilles N. Could you please help me with placing a termination request

Good evening @njramu

I've modified your messages in order to keep your client number private.

As mentioned by @Marcs , you cannot post that kind of information.

Regarding your enquiry, unfortunately, the only way to cancel your subscription is calling the 04/266.41.14.

When you call the number, you should have an automated message where you can choose your language. 

If you choose English, you will have someone able to take the call and process your request.

Is your internet already active with your new provider ? If that is not the case, they can use the Easy Switch process to facilitate the change.

Keep me posted !

@Gilles N. I tried calling the number again, but there is no option to chose the language to English. The call is directly answered by someone and they speak only French. My wife tried to speak in bit and pieces of little French she knows but somehow the agent disconnected the call without logging our request. Honestly this is very frustrating. In the era of Information Technology we still rely on phone calls. If me being an employee of Telecommunication company Orange feel like this what would other expats feel like? I sincerely request you to help me to place the termination request.

Hello @njramu,

As already indicated, I do not have the possibility of registering your request for cancellation, only the cancellation service can do it. You have to try to call them again, I don't know how to do anything more at my level.

@Gilles N. 

OK, I will take help of some friend who speaks French and call them again.

Hello @njramu,

I'm glad to hear that!

Indeed, the invoice was issued before the termination and therefore includes the entire month.

Don't worry, you will receive the corrected invoice within a few days.

I remain available.

@Gilles N. Thanks for the confirmation