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Hi EmilK, I forwarded your request, it will be applied very quickly, one of my colleagues will come back to you to confirm it. PS : I moved your topic to the right topic :) Have a nice day
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Thank you. However, in this thread it seems like you're able to submit cancellation requests for clients: https://forum.voo.be/conversations/ma-connexion-internet/procedure-to-cancel-voo-internet-contract/61cb385ce4279c627b1720ea What's the differe
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Hello I would like to cancel the subscription on 31 October 2022 Please confirm acceptance of my subscription cancellation request Do let me know if anything required from my side
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello Vorzova, Looking at your file, I see that you have contacted one of our agents and that an appointment with a technician has been set tomorrow morning between 8 am and 1 pm. Get back to us if you have any questions, we remain available for an
No internet connection- LED light “online” on modem is off
Hello my internet connection is not working, the modem light on wifi is on but the online light is switch off. Could you please let me know how to get the internet back working? Also are there any disruption in Ixelles reported? Thanks
Problème
hello Call the customer service : 078/505050 I think a technician is required to identify the signal problem at your home. You can also wait for an official to answer your request, but it may take longer than calling.
Internet connection is much slower than package
Hi There - I the last month since the work in my area to install the new cabling to support gigaboost wrapped up it seem that my download speed has taken a bit of a dive. My set up is not the default in that I run the voo modem bridge mode. Doing speed tests over a few days it's would seem i'm on
Question
Thank you for the clarification, I have tried calling 04/2664114 multiple times but could not connect Also i had requested callback using app (2 times) but still not received any call on scheduled time. Please do the needful, I
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hello @Antoine L , It's been three days and I haven't heard anything about my request. Is this normal or is it delayed in my case only? one more thing is that I have already paid the bill on the due date without any delay still in my profile it is
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
I have tried calling 04/2664114 multiple times but could not connect Also i had requested callback using app (2-3 times) but still not received any call on scheduled time. Please do the needful as i will be leaving country in next month&
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello, I called the number you provided and requested for a cancellation after the 30 June. I did not receive a confirmation of the cancellation yet. Can you please update me about the status. As I will be leaving the country in a week, I would li
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Je ne suis pas sur le même PC que hiuer mais j'ai une erreur : Error during license server request
Regarder une émission en différé sur https://tvplus.voo.be/fr
Sur le site https://tvplus.voo.be/fr/EPG, je ne parviens pas à regarder une émission diffusée hier. Je sélectionne mon émission, je clique sur Regarder et j'obtiens un message d'erreur The provided MPEG-DASH document could not be loaded - Error while loading https://msc-v.voo.be/playback/tstv-mdrm
Question
Good evening @njramu I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information. Regarding
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Je constate également que je ne peux plus me connecter à MyVoo. J'ai un message : "403 ForbiddenRequest forbidden by administrative rules." avant même d'avoir pu entrer mon login et mot de passe (https://login.myvoo.be/sso/login)
problème est apparu lors de la dernière requête [NEW_1000]
Bonjour, Je rencontre le même problème depuis le 31/7, veille de mon désabonnement à Be TV.Je peux me connecter à Voo TV+ via mes données mobiles (Proximus) ou via le réseau wifi Voo de mon domicile mais une fois connecté sur mon réseau wifi principal Proximus, je reçois cette erreur.Pourriez-vous
Question
Solution acceptée
Hi, Normally, the speed is automaticaly updated on the first day of the following month after the request, activation of the real giga or replacement of the modem. If not yet done, please putt your customer number in your forum profile, the officia
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
Hello fertasdemir, Sorry for the inconvenience. I checked the sim activation. Indeed, it seems something has gone wrong. I asked the VOOmobile Experts to check this up. Please wait a little longer so they may process your request.
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
Question
no internet connection
I inform you that there is no internet at home since last Thursday. I am currently using my VOO mobile as a router as a mitigation measure but I am running out of data. Could you provide me more free mobile data? I just requested this to VOO but they told me I had to pay.
Problème
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Mon installation Internet
Voilà ce que je retrouve dans le journal docsis en critique : Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Décrochage internet model
Hello, Je fais appel à votre aide car mon modem n’arrive plus à se raccrocher au réseau Docsis… À chaque redémarrage, la led internet clignote rouge puis vert, puis vert fixe quelques secondes et recommence le cycle en repassant au rouge clignotant… Jai déjà reboot plusieurs fois… même réinitialis
Problème
Solution acceptée
Did not receive my paper bill for the current month even after requesting it by email previously Hello aradhana, Ask this by mail is maybe not enought, your bill is probably always in your mail, but you kan change yourself the path of your bill in
Did not receive my paper bill for the current month even after requesting it by email previously
Hi, Please help. Did not receive my paper bill for the current month even after requesting it by email previously Thanks Ara
Question
Hi @Antoine L, Thank you so much for taking a look and forwarding my request. The thing was that I had to pay the bill as it was its due date and I didn't want to pay any late fee. so I just paid the amount asked of me but I hope that after
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Solution acceptée
Good morning cupcake20x12, I understand your requests. We spoke about it : Subtitles : Box Evasion - sous-titres You have the "back" button, when you go to the menu. About your recordings, we talked on this subjetcs : Vignettes des enregistrements ?I
Où est mon Voorecorder ? !!!
Je manque mon Voorecorder! Dommage qu'en ne peut pas changer provisoirement notre choix de langue et des sous-titres grâce aux boutons vert et jaune. Dommage qu'en ne peut pas retourner vers la chaîne précédente avec une touche sur un bouton.
Question
Good morning @Chiranjeevi, As I told rohanchandarana and Jakaitis, the only service that can process these kind of requests must be contacted by phone. The number&nb
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question