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Hello cupcake20x12,As I don't have the VooCorder / box .évasion in my hand, I'll give you a few steps to define if a VOD's (Video On Demand) movie has english audio stream, could you try to start the free movie of the month ?If you are on the VooCord
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
After upgrading my plan to 400mbps, my macmini cannot reach anything over 200mbps peak transfer rates. I have updated the network interface driver and will try later today another test with a cat6 cable, but I'm unsure if that will result in any impr
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne cha
Question
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
Problème
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Mon VOOcorder
Hello, I've been observing this discussion and I'm experiencing the same issue as @rohanchandarana. I've tried to reach out multiple times by calling but haven't been able to connect. It's really pressing for me as I need to cancel my VOO subscript
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
can you give me another e-mail adress where to sent the screenshot too. Because the mails I sent to [email protected] can not be delivered: <[email protected]>: host gmail-smtp-in.l.google.com[108.177.127.26] said: 550-5.1.1 The e
I can not connect to my company VPN since last week.
Hi, since last week i can no longer connect to my company VPN. I am connected to the VOO router via LAN cable. My companies IT department has reviewed and all my computer settings are OK and the VPN server is up. So then we disconnect the LAN cable to the VOO network and tried via mobile network (
Problème
Solution officielle
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
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Mon installation Internet
Solution acceptée
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
Question
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Mon abonnement VOO
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
Hello @cosmos1999 is right ! The modem should have been replaced before 1/11 otherwise it blocks the actual upgrade of the pack in « giga max » and also the speed for the following month ... Officials will not be able to do any
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Hello, I moved from Belgium five months ago and have not used VOO's service since relocating. I've attempted to cancel my subscription over the phone multiple times, but I've been unable to reach anyone. No one answers or returns my calls. I am not
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello, I am very well thank you. Hope you are doing well too :) Are you moving to a municipality eligible for a VOO subscription?If so, the ideal is to reach the new address on the exact date you want and activate the services at this address. This
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Solution officielle
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
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Ma connexion Internet
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
Question
In order to resolve the situation, I suggest the passage of a technician at your home. I still have room tomorrow afternoon between 1 p.m. and 5 p.m. from Monday or between 8 a.m. and 1 p.m., between 1 p.m. and 5 p.m. or between 5 p.m. and 8 p.m. I
Wifi going down frequently
For the past 2 days wifi is going down frequently. I live in Ixelles.
Problème
Problem with internet connection and modem
Dear sir/madam, i have a problem with my modem and internet connection ever since Tuesday, 17th of January. I have tried what the smart assistance of voo told me but it did not work: the light of the modem does not turn from red to green no matter what i try. i have issues with voo client serv
Problème
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Ma connexion Internet
Solution acceptée
Internet still remains with old plan with 27.99 EUR per month
Hi, I continuedly reaching out your customer care number 04/266.41.14 regarding my internet contract, I have been requesting to remain monthly charges with EUR 27.99 EUR march month onwards as well up to next 6 months. Your executive telling me they will call me back but it is not happening a
Problème
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Mon abonnement VOO
Solution acceptée
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
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Mon abonnement VOO
Good morning @Chiranjeevi, As I told rohanchandarana and Jakaitis, the only service that can process these kind of requests must be contacted by phone. The number&nb
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
The technicians have access to the phone number on file. If there is no one there, they always try to reach the number to make sure they are in the right place. Here, they should contact the number ending in 79 that is on file. If this i
Justin
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Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question