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soucis avec mon matériel
Bonsoir, Si quelqu'un a une petite idée pour me dépanner... Ce n'est pas un problème avec VOO.Je suis équipé d'un routeur Archer C7. Mon pc est équipé comme suit : 1 boitier FractalX 11001 alimentation Corsair CS350 1 carte mère Gigabyte B250M-D2V1 DDR4 de 4 gB1 DDR4 de 8 gb1 processeur int
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Ma connexion Internet
Solution officielle
Modem time-outs, internet drops
I'm constantly receiving errors on my modem and lose my internet service throughout the day.Modem log examples: I can rarely go 1 hour without a loss of service. This has been happening for a few weeks, and has been getting worse over time.
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Ma connexion Internet
Solution acceptée
Resiliation
Hello we are trying to call the number provided by VOO to terminate our contract as we will leave the country, but we are just waiting forever with the recorded message and nobody ever picks up. We have been trying the last three days and each time we have been on the line for over 30 minutes. Can y
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Discussion dédié au déménagement
Solution acceptée
No internet connection
Hi, I haven’t had internet connection for 3 days. I have reset and followed all possible steps to fix the issue on my own, and I still do not have internet connection. Wi-Fi light is on but internet connection light is not please HELP!!! I have called voo numerous times and absolutely no one can he
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Ma connexion Internet
Solution officielle
No internet+TV at home again
Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to
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Ma connexion Internet
Solution acceptée
Problème connexion routeur
Bonjour, Après maintes essais, je rencontre depuis un bon moment des problèmes de connexion pour un jeu en ligne (Dead by daylight) en me connectant via mon routeur bien entendu. J’ai essayé de désactivé le parefeu mais malheurseusement, rien ne change. Pensez-vous qu’il soit possible de m’aider ?
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Ma connexion Internet
Solution acceptée
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
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Ma connexion Internet
Solution officielle
Am I getting my installation tomorrow?
Hi, I ordered my subscription with VOO two days ago. I ordered the installation tomorrow, Wednesday 6 march between 8 and 13 h. But my subscription was not fully processed, because VOO did not manage to reach me by phone today, because they messed up my (Dutch) phone number (I can see in my confirm
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Mon installation Internet
Solution acceptée
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
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Ma connexion Internet
Solution acceptée
microsoft surface go 2 reçu neuf mais défectueux
suis un peu déçu. voici une photo de la Micosoft Surface GO 2 le souport de voo semble ne rien comprendre au téléphone le support de voo dit contacter Microsoft. et microsoft me dit, voici un extrait du mail : Dear Francois, Thank you for contacting us today, this is a formal follow
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Mes objets connectés
@miscalencu It is as Marcs said. You'll receive the modem in a few days. You'll only need to plug it the same way as the modem you have right now. You don't need to return your modem. I'll suggest you try a new Data Option in a few days.
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Solution acceptée
Fermé
Port forwarding sur Netgear R7000
Bonjour, Je n'arrive plus à me connecter sur mon serveur personnel depuis l'extérieur. Je suis en Bridge avec un port forwarding sur un Netgear R7000 actif. Voici un traceroute ou j'ai masqué la fin de mes IP: 109.88.2**.*** is from Belgium (BE) in region Western Europe Input: 109.88.2**.*** c
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Ma connexion Internet
Solution acceptée
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Mon téléphone mobile
TOMORROW is always the same answer since the problem started eight days ago. I have been calling VOO daily for eight days and the automatic reponse was always TOMORROW (countdown included). In my opinion it is a very smart response because I never t
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
No internet at home AGAIN
No internet at home and no answer from Voo. A few days ago, we were 10 days without internet. Yesterday a new general problem and, of course, no internet again. Will we be without internet ten days or even more? Maybe this time the record will be broke. Please, I need to know what is the problem. So
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Ma connexion Internet
Since I am not the first who is experiencing this problem, how long will it take to solve this issue? Can you provide at least a range? It is already 5 days (3 working days), I do not have an active Sim Card. And it is more than a week since I appli
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
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hello 3 days ago, Voo technical service worked outside my house and they left. Internet connection of the whole apartment has gone for 3 days. There is no one coming from the technical service, we were in a difficult situation, our work was interrup
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Perfect.Don't hesitate to come back to us if needed. Have a nice day.
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
@diliphp, With pleasure :-) Good day
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
Hello @cbarbosa, I'm very sorry about the technical problems you're experiencing. I've just checked your Internet line and I've noticed some instability and signal loss over the last few days. The loss of signal yesterday was due to a netw
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Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...I'm thinking on changing the provider because this is really bad service.
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