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Erreur 8401 Sorry the restart TV is no longer available
Bonsoir à tous,Quand je séléctionne "redémarrer" sur la box Evasion, pour visionner une émission dont j'ai raté le début,je reçois à présent une erreur 8401:"Sorry, the restart TV is no longer available for the curent program."La box est configurée pour le français et le disque dur est rempli à 60%U
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Ma box .évasion
Solution officielle
data is not available while roaming
I have checked my settings online and on my phone but whenever I cross into France (or other EU countries) I have no data available. I need this turned on so I can use my maps, among other things. Thank you for your help!
Problème
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Mon téléphone mobile
Solution acceptée
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
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Ma connexion Internet
If there is still a problem, I am always available :)
Internet issue Woluwe Saint Pierre
Hi, Since yesterday evening I have an issue with my internet connection. I use the modem in bridge mode so I can use my firewall/router. Everything was working fine but yesterday evening started to see loss packets and connection offline on the gateway. Unable to release/renew the IP on the gatew
Question
Perfect @Jani ;)I remain available for any other request.Have a good day
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
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Hello @miscalencu, Sorry, I didn't see that this offer was available for you. Since you have no ongoing promotion, the only difference with your ongoing contract is that you'll have to keep it for two years. If, for example, you're plann
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Sure.I will be available on the phone.Thanks for your help.
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Solution acceptée
Hotsopt mode
Hello. Why hotspot mode is not available on my iPhone? As soon as I enable other sim as primary, All works perfectly
Problème
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Mon téléphone mobile
Hello, I see you've already had some replies from Roylion. When our services become available in your area, you will receive the information in a publicity letter. As far as the connection is concerned, an estimate will be drawn up and yo
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someon
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Hello @valiant, Can you indicate your customer number in your profile please? I remain available :)
Pas de connection internet
I have no internet connection. Rooter rebooted with no positive result. Red light blinks. Is there a phone number for VOO help desk?
Problème
Good Morning, we are available all this week, an appointment in the afternoon would be preferable. Many thanks.
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
Question
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Hello not possible if the comments are only available in French and thus there is no original English audio track.
Language options
Could we please get the option of original comments or commentators in English? Or the option to change language? As I watch UFC for 5 years on Telenet, since 1st of January it moved to VOO sports, and they only speak French.... and I don't.... And they keep talking the full length of every show....
Idée
Solution officielle
Hello @Tokunaga, The remote control has been taken back by our services. The TV service was stopped fairly recently, and the revised invoice will arrive shortly. An email with the contractual summary has been sent. Have you checked for spam and j
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello You need to call this number : 04/266.41.14 This service is not available the WE.
Termination
Hi, I have moved country and need to terminate my account, the phone number to ring does not work and I cannot login into my account. How do I cancel?
Question
Good morning, Select "Cancellation" then "Submitting a termination request". I remain available if needed.
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
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I'm sorry, the service is only available by phone. Indeed, some colleagues also speak English, so don't worry :-)
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
Question
Hello @girtsn, I am delighted that everything is back to normal. We are available when needed. Beautiful day
evasion tv box in bridge mode
Hello, I am running in bridge mode (router technicolor). The connectivity is ok and is on the subnet 192.168.1.0/24. Getting almost no channels working, one of the few working is channel number 3.
Problème
Hello Daphne, I invite you to join the dedicated line at 04/2664114. I remain available if needed.
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
There is no disturbance. I am available if needed
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I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question