Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offens

We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f

Hi, Since yesterday evening I have an issue with my internet connection. I use the modem in bridge mode so I can use my firewall/router. Everything was working fine but yesterday evening started to see loss packets and connection offline on the gateway. Unable to release/renew the IP on the gateway,

Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second half

I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription

Good evening, I currently still have a contract for Net Toudoo (75Mbps, 100GB). My needs have changed and I would need to upgrade to an unlimited internet option, which as I understand it right now is SOLO (rapide). I see that there is an offer for 40€, but that is only for new clients. I wanted to

We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f

I had my internet installed a few weeks ago, I'm running the router in bridge mode through my Orbi Mesh Wifi so wifi signal is strong but the actual connection to the internet is dropping for minutes at a time, several times a day. So my computer/phone etc are connected to the wifi but are not getti

Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someone

I have no internet connection. Rooter rebooted with no positive result. Red light blinks. Is there a phone number for VOO help desk?

I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect

Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?

I have had no internet since mid morning today. I have reset the modem but no difference. It has been intermittent over the last several weeks but normally reconnects after 15 mins or so. Any assistance would be appreciated.

Lundi, un technicien était chez moi et m'a installé le WiFi. depuis mardi, j'ai remarqué que le wifi tombe souvent pendant la journée et je n'arrive pas à me connecter à Internet. Je suis désolé pour mon mauvais français, mais je suis étranger. si possible, ils préfèrent communiquer en anglais J'ai

Hello, We lost the internet connection a few hours ago. I have restarted the Modem / Router a couple of times but still no solution. Could someone please help me on this? Thanks.