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speed available at my address

hello, in myVOO application under my products it is displayed that at my address the speed available is 1000/50 Mbps, however the speed I get is 500/20 Mbps. is the information wrong on myVOO or there is something with my installation? thank you. Alex

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Solution officielle

Erreur 8401 Sorry the restart TV is no longer available

Bonsoir à tous, Quand je séléctionne "redémarrer" sur la box Evasion, pour visionner une émission dont j'ai raté le début, je reçois à présent une erreur 8401: "Sorry, the restart TV is no longer available for the curent program." La box est configurée pour le français et le disque dur est rempli à

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Solution officielle

data is not available while roaming

I have checked my settings online and on my phone but whenever I cross into France (or other EU countries) I have no data available. I need this turned on so I can use my maps, among other things. Thank you for your help!

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Solution acceptée

GIGA is available at my adress but my speed was not updated

Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up

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There is no disturbance. I am available if needed

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I had a customer service shouting on me on the phone

Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offens

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I remain available if necessary, have a nice day.

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Internet down at Obourg 7034

We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f

Problème

If there is still a problem, I am always available :)

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Internet issue Woluwe Saint Pierre

Hi, Since yesterday evening I have an issue with my internet connection. I use the modem in bridge mode so I can use my firewall/router. Everything was working fine but yesterday evening started to see loss packets and connection offline on the gateway. Unable to release/renew the IP on the gateway,

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Perfect @Jani ;)I remain available for any other request.Have a good day

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Final Contract Month - refund?

Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second half

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Sure.I will be available on the phone.Thanks for your help.

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want to cancel my internet

I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription

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No problem, we remain available if you change your mind !Great day to you 😊

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Upgrade from Net Toudoo to solo

Good evening, I currently still have a contract for Net Toudoo (75Mbps, 100GB). My needs have changed and I would need to upgrade to an unlimited internet option, which as I understand it right now is SOLO (rapide). I see that there is an offer for 40€, but that is only for new clients. I wanted to

Question

With pleasure 🙂 I remain available for any other requests. I wish you a good day 🙂

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Internet down at Obourg 7034

We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f

Problème

I’m available any day as I can just work from home - the sooner the better

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Internet connection dropping several times a day and speed varying from 40mbs-500mbs+

I had my internet installed a few weeks ago, I'm running the router in bridge mode through my Orbi Mesh Wifi so wifi signal is strong but the actual connection to the internet is dropping for minutes at a time, several times a day. So my computer/phone etc are connected to the wifi but are not getti

Question

Hello, I see you've already had some replies from Roylion.  When our services become available in your area, you will receive the information in a publicity letter. As far as the connection is concerned, an estimate will be drawn up and yo

 commenté 

il y a 2 ans

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Availability Voo Internet in 7912 Saint-Sauveur

Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someone

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Hello @valiant, Can you indicate your customer number in your profile please? I remain available :)

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Pas de connection internet

I have no internet connection. Rooter rebooted with no positive result. Red light blinks. Is there a phone number for VOO help desk?

Problème

Solution acceptée

Hotsopt mode

Hello. Why hotspot mode is not available on my iPhone? As soon as I enable other sim as primary, All works perfectly

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Hello @miscalencu, Sorry, I didn't see that this offer was available for you. Since you have no ongoing promotion, the only difference with your ongoing contract is that you'll have to keep it for two years.   If, for example, you're plann

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buy a mobile phone with a Data Option

I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect

Question

Good Morning, we are available all this week, an appointment in the afternoon would be preferable. Many thanks.

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Intermittent internet

Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?

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It's encoded for this Monday morning, May 27. We remain available if needed. 

 commenté 

il y a 1 an

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Internet connection

I have had no internet since mid morning today. I have reset the modem but no difference. It has been intermittent over the last several weeks but normally reconnects after 15 mins or so. Any assistance would be appreciated.

Problème

Iam available this week on Wednesday, Thursday and Friday, from 8:00 to 13:00. Thank you

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Le Wi-Fi ne fonctionne pas

Lundi, un technicien était chez moi et m'a installé le WiFi. depuis mardi, j'ai remarqué que le wifi tombe souvent pendant la journée et je n'arrive pas à me connecter à Internet. Je suis désolé pour mon mauvais français, mais je suis étranger. si possible, ils préfèrent communiquer en anglais J'ai

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Hello @Raimonta I notice that you had an online collaborator.  I remain available if needed. 

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No Internet Connection

Hello, We lost the internet connection a few hours ago. I have restarted the Modem / Router a couple of times but still no solution. Could someone please help me on this? Thanks.

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