4 messages
Internet connection dropping several times a day and speed varying from 40mbs-500mbs+
I had my internet installed a few weeks ago, I'm running the router in bridge mode through my Orbi Mesh Wifi so wifi signal is strong but the actual connection to the internet is dropping for minutes at a time, several times a day. So my computer/phone etc are connected to the wifi but are not getting internet access - can the inbound signal to my view modem be checked?
Even when the dropping doesn't happen I'm seeing huge variations in speed - I hoped this was due to the new installation and would settle but it's been weeks now and no improvement.
Justin
Officiel VOO
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4K messages
il y a 8 mois
Hello @AlexMyers123,
The signal to your modem is indeed not great... which explains the big variations in your internet speed.
If everything is in order in the cables since the installation, the visit of a technician will be necessary.
The technician's visit is completely free of charge, and only if you are not present at the time of the visit will you be billed €50 for unnecessary travel.
An SMS will be sent to you with a link to the technician's follow-up.
Can you let us know your next availability in the morning (8 a.m. to 1 p.m.) or afternoon (1 p.m. to 5 p.m.)?
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AlexMyers123
4 messages
il y a 7 mois
I’m available any day as I can just work from home - the sooner the better
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Antoine A
Officiel VOO
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600 messages
il y a 7 mois
Hello @AlexMyers123
I'd like to inform you that I've booked the technician to visit your home on Tuesday 21/05 between 8am and 1pm.
For your information, you can cancel or change this appointment directly on your myVOO space if the date is not convenient for you or if something unexpected happens. This will avoid the €50 charge if you are absent when our technician arrives at your home.
You will receive a follow-up link by SMS to give you a more precise idea of when our technician will arrive.
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