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Hello Lionel,Thank you for your message. I did reply to your colleague, as you can see above (both his last message and my reply to that message were sent on July 15, and there have been no other messages until my message from yesterday). I've a
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello, I am extremely frustrated and fed up with the recurring issue I am facing. It seems that the only way to resolve any problem is by resorting to the forum. Now, I find myself dealing with the exact same problem regarding my phone subscriptio
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi @Satpal :) Absolutely, as @theo2007 says (thanks to him:)) the speed will take effect on September 1st.
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hi Onur, I just took care of the cancellation of your mobile subscription to avoid any unnecessary bills in July.
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
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Mon abonnement VOO
I upgraded the Pack to NET wahoo. This will be effective on November 1st. Your reduction is still intact :)
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
@Gilles N Good morning! Thank you for your explanation. I understood that my bill will be modified from July. Many thanks!! Best regards, Yasuhide
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
Question
Hi, we have the same problem, to us it as announced by letter, saying we can stay on the current plan if 10GB don't suit us from October 1st. But we don't find the option in the subscription section of the account .... not good!!
Obligation data mobile de 10 GB ?
Bonjour, J'ai reçu un mail de Voo m'expliquant que mon data mobile passera en octobre de 5 GB à 10 GB pour 2 euros par mois. Je leur ai téléphoné pour dire que je n'étais pas intéressée. Réponse: vous êtes obligée. Est-ce normal d'obliger les gens à changer de contrat?? Merci de votre réponse Je
Question
There was only one installation. It was 17 July. He did not bring it to my attention. We found the damage on Thursday. Il n'y a eu qu'une seule installation. C'était le 17 juillet. Il ne me l'a pas signalé. Nous avons constaté les dégâts
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
Hello @Jakaitis, I wanted to clarify your consumption, because your first message said that you "haven't used the subscription for 5 months" after your departure from Belgium. Small correction, the Data was from July. You can see this in the detail
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
@Christine July , Bonsoir, Puisque vous avez commandé la carte numérique avec la TV, assurez-vous que le livreur vous l'installera bien sur le signal numérique "classique" ( ID réseau pair se terminant par 2 ) et non sur le "nouveau signal". (
Nouveau signal analogique et TV plate
Bonjour, Dans ma région, l'ancien signal analogique sera supprimé d'ici le 19 avril. On peut réaliser une recherche du nouveau signal en suivant les infos par marque de TV sur l'assistance Voo. Hélas, dans les choix de marques, je n'ai pas retrouvé Targa, pour ma petite TV de cuisine (alors Medion
Question
Solution officielle
Line goes down frequently
Sorry, I have to do this in English, you can respond in French, but writing French takes me too much time....Since we changed pack to Solo Max we experience a lot of disconnects. Every couple of days, I need to reset the modem to regain access again.These are the log entries since august 1st: Sun Au
Problème
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Ma connexion Internet
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 00******* and my family and I will be leaving the country by the end of April 2023. We would like to request a ca
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question