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Hello Nathan, There is still no resolution to my issue. I would like to request for a disconnection of VOO with immediate effect as VOO as proved to be incapable of providing customer service. Kindy act on this urgently. Roveena
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Hello Do not unplug the modem, this unit should remain on and you will not have problems. It’s a know bug of the modem software … A factory reset is one of the solutions to reactivate the wifi interfaces.
WiFi not working
Dear all, After 2 weeks of being unplugged the router, I have just plug it again and the WiFi led is not green. I have tried pressing it by 10 seconds, and restarting the router (cga) but it does not work. The WiFi connection is not seeing by my home devices. Power and connection leds are working .
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Je krijgt nooit de melding Gebruiker onbekend of fout paswoord.
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
Question
Solution acceptée
Désactivation BeTV à la fin du mois
Bonjour, Je demande la désactivation de BETV à la fin du mois. Les 6 saisons de Game of Thrones, un pur régal. J’aurai aimé continuer, je reçois jamais d'offre. Je préfère résilier pour faire des économies. Bien à vous.
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Mon contrat VOO
Another information that i could share to identify the possible problems is that in the logs of the router there are a lot of messages that state "SW upgrade Failed after download", here an example Mon May 23 07:27:14 2016 Error (4) SW upgrade
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
Question
La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Allons-nous relancer ce débat ? Oui il a eu de la qualité dans Game of Thrones. Mais j'en garderai toujours un gout amer.Sinon, bien sûr que je vais regarder
Chernobyl : la mini-série qui va vous contaminer
La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Westworld et d'autres petits plaisirs visuels. Avec Chernobyl, disponible sur Be tv dès le 29 juillet, le succès ne se fait pas attendre. Chernobyl : une bombe cinématographique Avec un titre pareil, on se do
Article
Solution acceptée
Internet Problem
I recently upgraded my plan to VOO Solo Max. As per the plan i should get upto 400 mbps of speed. But i don't even get 50 mbps. And i also observe wifi is going down sometimes.
Problème
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Ma connexion Internet
Solution acceptée
DOCSIS 3.1 Gateway
Hi, Where can I find the options to backup my config (and restore) of my new DOCSIS Technicolor Router ? Rgds, Kris
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Mon matériel VOO
No, when I’m watching tv, all of a sudden the screen goes black and says signal scrambled. I have to exit out of the screen and restart the channel I was watching. VOO tech says it’s not the cable or signal coming in, that the card or module could be
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
Question
I have reported similar drop of speed also in Auderghem (1160)
Connexion lente depuis quelques jours
Bonjour, depuis quelques jours mon abonnement tatoo est subitement ralenti... je n'ai plus que du 70Mbps, peu importe le serveur sur speedtest alors qu'avant j'etais à 200 j'ai bien évidemment rebooté le modem et le routeur Voici mes niveaux ; Y voyez vous quelque chose de particulier? Merci
Problème
Yes I would like to cancel, the owner was going to move out of Brussels so we thought of getting new connection with new plan, but currently he is going to continue in Brussels so even we will continue with same subscription
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Yes. The issue of intermittent slowdowns is still happening
Connection issues getting temporarily slow
I’m lately having issues with my connection which makes my work VPN fail as well as my Teams meetings getting disconnected in the middle of the presentation due to poor signal.
Problème
@DJ of Time Que sont les "Magic LAN", ce sont des CPL ? Vous n'arrivez toujours pas à vous connecter sur Steam ou Discord ? Le souci est uniquement via les "Magic LAN" ou en direct sur le modem aussi ?
Problème Réseau
Ma box fonctionne et ma connexion aussi mais sur tout mes appareils j'ai un problème avec Discord,Steam et d'autres aussi, lorsque je fait un, speed test il reste en "Connexion" donc il n'a pas accès au réseau. Pour Discord tout fonctionne mais lorsque je rejoint un salon vocal il est mit "Connexion
Problème
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
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Mon contrat VOO
Apparemment ca pourrait fonctionner de cette manière : Access Point Mode These devises are sold as complete replacement for your broadband modem. This will require your ISP to place your modem in “bridge” mode. Then you connect your original modem
Routage vers une autre IP avec mon modem Technicolor
Bonjour, j'ai acheté un routeur Dlink DIR842 et ce dernier permet de permettre a des users de se connecter en Wifi. Le dir a un dhcp et distribue du 192.168.100.100(geteway 192.168.100.1), le voo est en 192.168.0.1. J'ai ajouté la route 192.168.0.1 afin qu'il puisse se connecter au autre pc du résea
Problème
The modem WiFi signal is strong on all of them
Unstable connection since January
My connection is unstable since January and lately I have to restart the modem twice a day. It’s impacting my work during meetings etc. I need a proper fix please.
Problème
Séries
J'ai le profond regret de vous informer que deux des plus intéressantes séries ont été reléguées :( GAME OF THRONE est reporté en juillet WESTWORLD est reporté en ....... 2018 Heureusement dans l'attente on aura "House of Card" ainsi que "Le bureau des légendes"
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Discussions
Hello @bvijaycom, It is the only way to cancel a contract with our society. Rest assured that speaking english agents are available when you call this number. I can notice that you have touch someone, the date of the cancel is the 21 of this month
Gilles N
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il y a 4 ans
vers la conversation :
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want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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