Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (1.2K)
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Hello @bradley , I cancelled your subscription for the 15th of december 2023. You will receive a confirmation e-mail. You will have to bring the materiel back in one of our VOO boutiques. Thanks a lot.
Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
Problème
Unfortunately everything I have tried does not work. I am out of ideas.
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou est-ce une panne con
Question
Would be cool to have an answer instead of arguing on my post!
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
Solution acceptée
Hello you need to call 078/505050 for cancellation of your contract now.
Please Cancel VOO Contact
Hi, Please could you cancel my VOO subscription as soon as possible as I am leaving the country very soon? I have already tried to call 042664114 but it keeps coming back as invalid number. Thank you
Question
How about morning of Friday 18th for a service visit ?
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
Oui, League of Legend, tout les jeux sur Battle net (WoW, Hearthstone, Overwatch...)
Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème
Hello @Arsen, First of all, don't forget to read our charter to get started on the Forum.A simple hello at the beginning of a message never hurt anyone and is more pleasant for everyone 😁🙏 The issues you are currently experiencing are
Connection lost (Woluwe-Saint-Pierre / Chant d'oiseau)
Internet stopped working since ca. 9:30 today. Setup and configurations within the home (e.g. cables, modem, positioning, other devices) are unchanged. Rebooting the modem and other interventions have not helped. The problem seems to be with the VOO network/infrastructure in the area (Rue du Bemel,
Problème
Hi, It is on the 30th of August between 13h00 and 17h00.
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
Question
To attach a screenshot (jpg only), you must click on the icon "2 mountains and a sun" in the window where you type. Sorry, but I haven't got a clue of what is Play5. The full list of available channels is here
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
No Internet Connection
Hi, We are currently cut off of the internet (Brussels, 1060) and it seems to be that the router is unable to connect to the internet. Reboot, restoring factory settings and change of IP has not solved the problem. Customer No: 21931743 Could you kindly help out - urgently needed for work! Thanks in
Problème
•
Ma connexion Internet
vous savez m aider?? je joue à Call of et mes NAT sont en STRICT help me
Soucis de connexion : grosses lenteurs et déconnexions
Bonjour, depuis hier soir, j'ai de gros soucis de connections :( voici mes niveaux: La connexion fonctionne quelques instants, puis ne réponds plus, on fonctionne tres lentement. Modem rebooté, et réinstallation d'usine tentée mais ça ne résout rien :(
Problème
Australian Open Tennis 2022
Will VOO be offering its clients the possibility of seeing the Australian Open Tennis?
Question
•
Mes chaînes TV
Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello. I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years. On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online? Thank you! On the 1st of May 2020, I am m
Question
Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Simon B
commenté
il y a 3 ans
vers la conversation :
0
0
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème