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@ Marks its not a spam ok ... none of your business ...
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
VOO SPORT 1, 2, 3
Do we no longer get these 3 channels as part of the Quatro Maxi package?
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Mes chaînes TV
@Marcs thanks for the advice, helpful of you
annulation de commande en ligne
Pouvez-vous annuler la commande numéro 107518465283 ? Mercy Je ne parle pas français pour appeler, j'ai donc dû utiliser Google Translate pour vous écrire ceci. Je n'ai pas accès à mon espace client VOO pour effectuer la résiliation en ligne, car VOO n'a pas communiqué mon numéro de client Je poste
Problème
Oui, League of Legend, tout les jeux sur Battle net (WoW, Hearthstone, Overwatch...)
Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
No, when I’m watching tv, all of a sudden the screen goes black and says signal scrambled. I have to exit out of the screen and restart the channel I was watching. VOO tech says it’s not the cable or signal coming in, that the card or module could be
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
Question
Merci, mais c'est toujours signalé out of stock
Cadeau voo fidélité
Bonjour je regarde depuis ce matin dans mon application myVOO mais jusqu’à présent aucun cadeau n’est
Question
@DJ of Time Que sont les "Magic LAN", ce sont des CPL ? Vous n'arrivez toujours pas à vous connecter sur Steam ou Discord ? Le souci est uniquement via les "Magic LAN" ou en direct sur le modem aussi ?
Problème Réseau
Ma box fonctionne et ma connexion aussi mais sur tout mes appareils j'ai un problème avec Discord,Steam et d'autres aussi, lorsque je fait un, speed test il reste en "Connexion" donc il n'a pas accès au réseau. Pour Discord tout fonctionne mais lorsque je rejoint un salon vocal il est mit "Connexion
Problème
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
No Internet Connection
Hi, We are currently cut off of the internet (Brussels, 1060) and it seems to be that the router is unable to connect to the internet. Reboot, restoring factory settings and change of IP has not solved the problem. Customer No: 21931743 Could you kindly help out - urgently needed for work! Thanks in
Problème
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Ma connexion Internet
To attach a screenshot (jpg only), you must click on the icon "2 mountains and a sun" in the window where you type. Sorry, but I haven't got a clue of what is Play5. The full list of available channels is here
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Would be cool to have an answer instead of arguing on my post!
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
Unfortunately everything I have tried does not work. I am out of ideas.
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou est-ce une panne con
Question
Yes contract change is ok but takes effect the first day of the following month .
Upgrade to Gigabit Internet - no change in speed!
Hello, I have recently upgraded the Internet connection at Voo from the 200 Mbit (I really only got about 125 Mbit down / 5 Mbit up out of it, but at least stable) to the new Gigabit connection. Unfortunately, one week after installation, I still only get the same up and download speeds. It feels li
Problème
Australian Open Tennis 2022
Will VOO be offering its clients the possibility of seeing the Australian Open Tennis?
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Mes chaînes TV
Hello @Arsen, First of all, don't forget to read our charter to get started on the Forum.A simple hello at the beginning of a message never hurt anyone and is more pleasant for everyone 😁🙏 The issues you are currently experiencing are
Connection lost (Woluwe-Saint-Pierre / Chant d'oiseau)
Internet stopped working since ca. 9:30 today. Setup and configurations within the home (e.g. cables, modem, positioning, other devices) are unchanged. Rebooting the modem and other interventions have not helped. The problem seems to be with the VOO network/infrastructure in the area (Rue du Bemel,
Problème
PS4: accès impossible à certains jeux (Fortnite, Call of Duty)
Bonjour, Mon compagnon joue à la ps4 et il ne sait pas jouer en ligne sur "Call Of" "Fortnite" ( fin plusieurs jeux ), il me dit que c'est parce qu'il a un type NAT "Strict" et non "ouvert".. Qui appelez ou comment procéder pour faire en sorte que celui ci devienne "ouvert" ? Merci d'avance
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Mes appareils personnels
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Simon B
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Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème