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Internet Problem
I recently upgraded my plan to VOO Solo Max. As per the plan i should get upto 400 mbps of speed. But i don't even get 50 mbps. And i also observe wifi is going down sometimes.
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Ma connexion Internet
Solution acceptée
DOCSIS 3.1 Gateway
Hi, Where can I find the options to backup my config (and restore) of my new DOCSIS Technicolor Router ? Rgds, Kris
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Mon matériel VOO
Hello Appswiz! What is the model of your phone? It is possible that a reconfiguration of the APN may be necessary for you to be able to benefit from 4G again. Nice evening to you, Feel free to look here for your problem: VOO Assistance(FR)
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
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Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème
Demaaaaaain, c'est.... GAME OF THRONES ! :D
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
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Solution acceptée
Désactivation BeTV à la fin du mois
Bonjour, Je demande la désactivation de BETV à la fin du mois. Les 6 saisons de Game of Thrones, un pur régal. J’aurai aimé continuer, je reçois jamais d'offre. Je préfère résilier pour faire des économies. Bien à vous.
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Mon contrat VOO
I took care of canceling for November 30. It's in order.
Schedule end of service
Toutes mes excuses, je ne parle qu'anglais. Je déménage de Belgique et je dois mettre fin à mon service le 1er décembre. Que puis-je faire pour m'occuper de cela. Merci d'avance. Apologies I only speak English. I am moving from Belgium and need to end my service on 1 December. What can I do to take
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Apparemment ca pourrait fonctionner de cette manière : Access Point Mode These devises are sold as complete replacement for your broadband modem. This will require your ISP to place your modem in “bridge” mode. Then you connect your original modem
Routage vers une autre IP avec mon modem Technicolor
Bonjour, j'ai acheté un routeur Dlink DIR842 et ce dernier permet de permettre a des users de se connecter en Wifi. Le dir a un dhcp et distribue du 192.168.100.100(geteway 192.168.100.1), le voo est en 192.168.0.1. J'ai ajouté la route 192.168.0.1 afin qu'il puisse se connecter au autre pc du résea
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Séries
J'ai le profond regret de vous informer que deux des plus intéressantes séries ont été reléguées :( GAME OF THRONE est reporté en juillet WESTWORLD est reporté en ....... 2018 Heureusement dans l'attente on aura "House of Card" ainsi que "Le bureau des légendes"
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Discussions
Another information that i could share to identify the possible problems is that in the logs of the router there are a lot of messages that state "SW upgrade Failed after download", here an example Mon May 23 07:27:14 2016 Error (4) SW upgrade
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
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La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Allons-nous relancer ce débat ? Oui il a eu de la qualité dans Game of Thrones. Mais j'en garderai toujours un gout amer.Sinon, bien sûr que je vais regarder
Chernobyl : la mini-série qui va vous contaminer
La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Westworld et d'autres petits plaisirs visuels. Avec Chernobyl, disponible sur Be tv dès le 29 juillet, le succès ne se fait pas attendre. Chernobyl : une bombe cinématographique Avec un titre pareil, on se do
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Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello. I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years. On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online? Thank you! On the 1st of May 2020, I am m
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Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello, I tried calling the number that was provided at a VOO point for cancellation of internet subscription (04/266.41.14) but without response, on weekdays it says the office is closed. How else can I send a request to register cancellation? I will
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
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@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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Quand est-ce que betv diffuse GAME OF TRONES EN FRANCAIS ????Svpl Il me semble que la discussion à complètement dévié sur un débat complètement irréel sur les connaissances de certains et leurs facultés à multiplié les complications à répondre à un
Game of Trones saison 8 en français
Bonjour, je recherche l'horaire des épisodes en version française. Je viens de me rendre compte que c'est diffusé en ce moment en français sur betv. merci d'avance
Question
Hello @Marcs was right ! Without going into details, the problem is that the signal is completely rotten ... many parameters are very negative and out of tolerance , this will again require the passage of a technician.
roylion15
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New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I report it as
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