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Séries
J'ai le profond regret de vous informer que deux des plus intéressantes séries ont été reléguées :( GAME OF THRONE est reporté en juillet WESTWORLD est reporté en ....... 2018 Heureusement dans l'attente on aura "House of Card" ainsi que "Le bureau des légendes"
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Discussions
vous savez m aider?? je joue à Call of et mes NAT sont en STRICT help me
Soucis de connexion : grosses lenteurs et déconnexions
Bonjour, depuis hier soir, j'ai de gros soucis de connections :( voici mes niveaux: La connexion fonctionne quelques instants, puis ne réponds plus, on fonctionne tres lentement. Modem rebooté, et réinstallation d'usine tentée mais ça ne résout rien :(
Problème
Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello. I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years. On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online? Thank you! On the 1st of May 2020, I am m
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @Marcs was right ! Without going into details, the problem is that the signal is completely rotten ... many parameters are very negative and out of tolerance , this will again require the passage of a technician.
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I report it as
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Change Voo Billing details
Hello, I wanted to change the Billing of my subscription to my spouse's name. Please guide me with the process for the same. Thanks
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Ma facture
Hello @MeganE, Would you like to delete your Forum account? If you would like your personal data to be deleted from our database, you can submit a request via this link, choosing the "administrative" category - "deletion of some of my p
how to delete online account
I finally got my subscription cancelled and the last bill paid. How do I delete or close my customer account?
Question
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Alors Wanda j'ai keaffé grave ! Et tu m'as clairement donné envie de regarder East of maretown <3
Les grosses séries du moment
Que puis-je regarder ? Il y a tellement de séries qui sont diffusées que je ne sais plus où donner de la tête ! Quelles sont les séries les plus populaires en ce moment ? N'ayez crainte, je me suis renseignée pour vous. J'ai pris le temps de sélectionner quelques programmes qui pourraient vous plair
Article
Oui, League of Legend, tout les jeux sur Battle net (WoW, Hearthstone, Overwatch...)
Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème
NAT modéré call of duty black ops 6 Xbox one
Bonjour, j'essaye de jouer à black ops 6 sur Xbox one mais ma NAT est modéré, comment passer en statut ouvert ?
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Ma connexion Internet
Hello @Arsen, First of all, don't forget to read our charter to get started on the Forum.A simple hello at the beginning of a message never hurt anyone and is more pleasant for everyone 😁🙏 The issues you are currently experiencing are
Connection lost (Woluwe-Saint-Pierre / Chant d'oiseau)
Internet stopped working since ca. 9:30 today. Setup and configurations within the home (e.g. cables, modem, positioning, other devices) are unchanged. Rebooting the modem and other interventions have not helped. The problem seems to be with the VOO network/infrastructure in the area (Rue du Bemel,
Problème
Hello Appswiz! What is the model of your phone? It is possible that a reconfiguration of the APN may be necessary for you to be able to benefit from 4G again. Nice evening to you, Feel free to look here for your problem: VOO Assistance(FR)
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
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Internet Down Soignies
My internet at my home has been down since 1511. Is there an estimated time of repair?
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Ma connexion Internet
Hello @bradley , I cancelled your subscription for the 15th of december 2023. You will receive a confirmation e-mail. You will have to bring the materiel back in one of our VOO boutiques. Thanks a lot.
Christophe C
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il y a 3 ans
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Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
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