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Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème
Hello,Vous êtes probablement sur un CGN ( IP privée) Pouvez vous me donner les 2 premières séries de chiffres de votre adresse IP WAN dans le diagnostic du modem VOO ?Si votre IP WAN commence par 10.X vous êtes en IP privée et il faut demander à VOO
Opening port does not work (linux)
Hi all, please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least. I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connectio
Question
Solution officielle
Mobile number is not cancelled even notification is provoded already
Hi, inspite of reminders to close my mobile connection ****09, bill is still generated. Can you terminate this number. It is a combo plan with home wifi. But home wifi was cancelled till 31 August. But mobile number continued. Can you please terminate immediately. I dont want another bill as Iam not
Problème
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Mon contrat VOO
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
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Mon contrat VOO
No, when I’m watching tv, all of a sudden the screen goes black and says signal scrambled. I have to exit out of the screen and restart the channel I was watching. VOO tech says it’s not the cable or signal coming in, that the card or module could be
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
Question
Merci, mais c'est toujours signalé out of stock
Cadeau voo fidélité
Bonjour je regarde depuis ce matin dans mon application myVOO mais jusqu’à présent aucun cadeau n’est
Question
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Links removed and I contact the author of the comment.
WIFI sur un routeur privé - routage spécial et Box Evasion / Voo motion
Bonjour à tous, Un collègue m'a conseillé d'installer PIHOLE. C'est un relais DNS qui bloque pas mal de site de pub et de tracker sur base de leurs entrées DNS. Il tourne sur un raspberry. Ca permet donc de protéger toute la maison . Pour faire cela, il faut fournir comme DNS le raspaberry qui héber
Problème
@DJ of Time Que sont les "Magic LAN", ce sont des CPL ? Vous n'arrivez toujours pas à vous connecter sur Steam ou Discord ? Le souci est uniquement via les "Magic LAN" ou en direct sur le modem aussi ?
Problème Réseau
Ma box fonctionne et ma connexion aussi mais sur tout mes appareils j'ai un problème avec Discord,Steam et d'autres aussi, lorsque je fait un, speed test il reste en "Connexion" donc il n'a pas accès au réseau. Pour Discord tout fonctionne mais lorsque je rejoint un salon vocal il est mit "Connexion
Problème
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Oui, League of Legend, tout les jeux sur Battle net (WoW, Hearthstone, Overwatch...)
Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème
@Marcs : voilà qui est fait ! On s'attendait à une ou deux séries par personne en effet :D Mais vous m'avez fait découvrir pas mal de nouveautés au moins ! De mon côté, ça sera, comme Nostromo, House of Cards (sur Be tv) et Peaky Blinders (sur Arte)
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
Question
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
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Ma connexion Internet
Unfortunately none of the neighbours I know. maybe it will fix itself by morning….
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
Question
Another information that i could share to identify the possible problems is that in the logs of the router there are a lot of messages that state "SW upgrade Failed after download", here an example Mon May 23 07:27:14 2016 Error (4) SW upgrade
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
Question
La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Allons-nous relancer ce débat ? Oui il a eu de la qualité dans Game of Thrones. Mais j'en garderai toujours un gout amer.Sinon, bien sûr que je vais regarder
Chernobyl : la mini-série qui va vous contaminer
La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Westworld et d'autres petits plaisirs visuels. Avec Chernobyl, disponible sur Be tv dès le 29 juillet, le succès ne se fait pas attendre. Chernobyl : une bombe cinématographique Avec un titre pareil, on se do
Article
Just called the technical helpdesk, looks like there is a general power problem of VOO equipment
Panne Internet La Hulpe
Bonjour, plusieurs clients VOO sont sans Internet depuis près d'une heure dans le quartier des écoles à La Hulpe. Pouvez-vous nous tenir informés de l'évolution de la situation? Merci
Problème
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
Lionel S
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TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème