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Hello again @rohanchandaranaMy colleagues informed me they contacted you and confirmed that your subscription will be cancelled on the 27th of January.I remain available if you need anything else
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Merci, mais c'est toujours signalé out of stock
Cadeau voo fidélité
Bonjour je regarde depuis ce matin dans mon application myVOO mais jusqu’à présent aucun cadeau n’est
Question
@DJ of Time Que sont les "Magic LAN", ce sont des CPL ? Vous n'arrivez toujours pas à vous connecter sur Steam ou Discord ? Le souci est uniquement via les "Magic LAN" ou en direct sur le modem aussi ?
Problème Réseau
Ma box fonctionne et ma connexion aussi mais sur tout mes appareils j'ai un problème avec Discord,Steam et d'autres aussi, lorsque je fait un, speed test il reste en "Connexion" donc il n'a pas accès au réseau. Pour Discord tout fonctionne mais lorsque je rejoint un salon vocal il est mit "Connexion
Problème
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
hey @Antoine A @Thibault The technician came on the 29th of march and on his way out told me the speed would be updated on the 1st of the following month, but so far nothing ... do I still have to do something? Thanks for all the help
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
No, it's the normal "voo" user mode. But as a beta tester, may be I have a more advanced version of the software currently deployed to customers. You will have to wait for an update to have this feature probably. What version of software do
DOCSIS 3.1 Gateway
Hi, Where can I find the options to backup my config (and restore) of my new DOCSIS Technicolor Router ? Rgds, Kris
Question
Deactivation
I requested my internet and mobile cancelation via Form, Internet was canceled and with some more aditional problems, The modem wa returned. In the begining of the month I noted the SIM card was not working. Now I received an invoide for this month. Checked again the card and its working. What sould
Question
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Discussion dédié au déménagement
Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème
Hello @braunerP, We can take care of that for you, however on the day of cancellation, you will receive a label by email and you will need to drop it off at bpost. For what date would you like this to be done?
Termination of contract
I am leaving Belgium on 28.7.2025 and I want to end my contract. How should I proceed and where should I return the internet router?
Question
Solution officielle
Hallo @De Bie, Ik weet niet zeker of ik je vraag begrijp. Ik zie dat je geen klassiek abonnement hebt. Ik betwijfel of ik je kan helpen via de sociale netwerken of het forum. Neem contact op met de VOO Carrier service.Op: 04 266 42 00 Of per e
nieuwe purchase order nummer communiceren
Naar waar mag ik nieuwe purchase order nummer communiceren. Ik tracht jullie telefonisch te bereiken maar het klantnummer op mijn facturen wordt in jullie telefonische begeleiding niet aanvaard. Jullie gebruiken een oud PO nummer en dan loopt de betaling mis;
Question
Hi scanufe, I've juste sent your file, one of our colleagues will get back to you as soon as possible :) Regards.
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
Question
@PA9A I received your e-mails with the print screen of the tracert. The mailbox was full, probably the reason for this message. I just emptied it. Did you receive my reply to one of your e-mails?
I can not connect to my company VPN since last week.
Hi, since last week i can no longer connect to my company VPN. I am connected to the VOO router via LAN cable. My companies IT department has reviewed and all my computer settings are OK and the VPN server is up. So then we disconnect the LAN cable to the VOO network and tried via mobile network (4G
Problème
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Hi Megan E, On our side, roaming is already activated. Can you check the settings of your phone? Roaming data may not be enabled. :)Also, in roaming, you are limited to 60 minutes of calling, 60 SMS and 200 MB of data per day. If you want to use more
Turn on Roaming
How to activate roaming? When I go to France, my data disappears because my roaming is disabled. We live near the border, so I often go to France and the UK and I need access to data. Thank you in advance for your help!
Question
Hi Leib, Can you perform an electrical reboot of the VOOcorder? For the CI+, could you do a new channel search? I am of course still available. Have a nice day.
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at
Question
Now even speedtest has given up on me, I am unable to measure the depth of how bad my connection is.
0.4 Mbp/s avec un abonement de 400 Mbp/s
Pour commencer je veux clarifier que le francais n'est pas langue première, Dès que 2 mois ma vitesse d'internet n'était jamais stabile, (entre 50mbp/s et 0.4mbp/s), considerant qu'on doit payer comme meme pour avoir une connection de 400mbp/s et qu'on obtient parfoi 0.1% de la vitesse promise, je t
Problème
This is a picture of the damage.
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
Are you kidding me ? 10min left, i see always a link be aware of banning
Pas de son quand je fais une video
EDIT: problème résolu! Bonjour, J'ai fait ma 1ère vidéo via mon Samsung Galaxy J5 mais lorsque je l'ai transféré sur mon pc, je me suis aperçu que je n'avais pas de son!?! J'ai été vérifié les options mais je n'ai rien trouvé au sujet du son.. Quelqu'un pourrait m'aider à avoir du son lorsque je fil
Question
Hello Appswiz! What is the model of your phone? It is possible that a reconfiguration of the APN may be necessary for you to be able to benefit from 4G again. Nice evening to you, Feel free to look here for your problem: VOO Assistance(FR)
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Bonsoir, Le jeux ça serait pas League of Legends car j'ai le même soucis?
DreaM
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Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème