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@DJ of Time Que sont les "Magic LAN", ce sont des CPL ? Vous n'arrivez toujours pas à vous connecter sur Steam ou Discord ? Le souci est uniquement via les "Magic LAN" ou en direct sur le modem aussi ?
Problème Réseau
Ma box fonctionne et ma connexion aussi mais sur tout mes appareils j'ai un problème avec Discord,Steam et d'autres aussi, lorsque je fait un, speed test il reste en "Connexion" donc il n'a pas accès au réseau. Pour Discord tout fonctionne mais lorsque je rejoint un salon vocal il est mit "Connexion
Problème
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Hello @Arsen, First of all, don't forget to read our charter to get started on the Forum.A simple hello at the beginning of a message never hurt anyone and is more pleasant for everyone 😁🙏 The issues you are currently experiencing are
Connection lost (Woluwe-Saint-Pierre / Chant d'oiseau)
Internet stopped working since ca. 9:30 today. Setup and configurations within the home (e.g. cables, modem, positioning, other devices) are unchanged. Rebooting the modem and other interventions have not helped. The problem seems to be with the VOO network/infrastructure in the area (Rue du Bemel,
Problème
Unfortunately everything I have tried does not work. I am out of ideas.
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou est-ce une panne con
Question
Would be cool to have an answer instead of arguing on my post!
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Unfortunately none of the neighbours I know. maybe it will fix itself by morning….
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
Question
Hi, It is on the 30th of August between 13h00 and 17h00.
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Oui, League of Legend, tout les jeux sur Battle net (WoW, Hearthstone, Overwatch...)
Problème de connexion à certains services
Bonsoir, nous avons des problèmes de connexions à certains services type jeux vidéos. Nous arrivons à regarder des vidéos, du streaming mais impossible de se connecter à n'importe quel jeu? Quelqu'un aurait une solution? Merci, Flora.
Problème
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
Question
Hello Appswiz! What is the model of your phone? It is possible that a reconfiguration of the APN may be necessary for you to be able to benefit from 4G again. Nice evening to you, Feel free to look here for your problem: VOO Assistance(FR)
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Hello, I tried calling the number that was provided at a VOO point for cancellation of internet subscription (04/266.41.14) but without response, on weekdays it says the office is closed. How else can I send a request to register cancellation? I will
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème
To attach a screenshot (jpg only), you must click on the icon "2 mountains and a sun" in the window where you type. Sorry, but I haven't got a clue of what is Play5. The full list of available channels is here
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
No Internet Connection
Hi, We are currently cut off of the internet (Brussels, 1060) and it seems to be that the router is unable to connect to the internet. Reboot, restoring factory settings and change of IP has not solved the problem. Customer No: 21931743 Could you kindly help out - urgently needed for work! Thanks in
Problème
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Ma connexion Internet
Links removed and I contact the author of the comment.
WIFI sur un routeur privé - routage spécial et Box Evasion / Voo motion
Bonjour à tous, Un collègue m'a conseillé d'installer PIHOLE. C'est un relais DNS qui bloque pas mal de site de pub et de tracker sur base de leurs entrées DNS. Il tourne sur un raspberry. Ca permet donc de protéger toute la maison . Pour faire cela, il faut fournir comme DNS le raspaberry qui héber
Problème
Hello,Vous êtes probablement sur un CGN ( IP privée) Pouvez vous me donner les 2 premières séries de chiffres de votre adresse IP WAN dans le diagnostic du modem VOO ?Si votre IP WAN commence par 10.X vous êtes en IP privée et il faut demander à VOO
Opening port does not work (linux)
Hi all, please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least. I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connectio
Question
Merci, mais c'est toujours signalé out of stock
Philo
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il y a 5 ans
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Cadeau voo fidélité
Bonjour je regarde depuis ce matin dans mon application myVOO mais jusqu’à présent aucun cadeau n’est
Question