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Séries
J'ai le profond regret de vous informer que deux des plus intéressantes séries ont été reléguées :( GAME OF THRONE est reporté en juillet WESTWORLD est reporté en ....... 2018 Heureusement dans l'attente on aura "House of Card" ainsi que "Le bureau des légendes"
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Discussions
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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Solution officielle
Internet problem in Casteau
Again without internet in Casteau!! I am trying to contact VOO support but I can't!!!! A lot of problems with internet the last period. Maybe is time to change VOO
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Ma connexion Internet
Hello @Arsen, First of all, don't forget to read our charter to get started on the Forum.A simple hello at the beginning of a message never hurt anyone and is more pleasant for everyone 😁🙏 The issues you are currently experiencing are
Connection lost (Woluwe-Saint-Pierre / Chant d'oiseau)
Internet stopped working since ca. 9:30 today. Setup and configurations within the home (e.g. cables, modem, positioning, other devices) are unchanged. Rebooting the modem and other interventions have not helped. The problem seems to be with the VOO network/infrastructure in the area (Rue du Bemel,
Problème
vous savez m aider?? je joue à Call of et mes NAT sont en STRICT help me
Soucis de connexion : grosses lenteurs et déconnexions
Bonjour, depuis hier soir, j'ai de gros soucis de connections :( voici mes niveaux: La connexion fonctionne quelques instants, puis ne réponds plus, on fonctionne tres lentement. Modem rebooté, et réinstallation d'usine tentée mais ça ne résout rien :(
Problème
Unfortunately everything I have tried does not work. I am out of ideas.
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou est-ce une panne con
Question
Would be cool to have an answer instead of arguing on my post!
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello. I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years. On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online? Thank you! On the 1st of May 2020, I am m
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
Question
Hi, It is on the 30th of August between 13h00 and 17h00.
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @MeganE, Would you like to delete your Forum account? If you would like your personal data to be deleted from our database, you can submit a request via this link, choosing the "administrative" category - "deletion of some of my p
how to delete online account
I finally got my subscription cancelled and the last bill paid. How do I delete or close my customer account?
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Solution acceptée
Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full. It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème
Solution acceptée
Change Voo Billing details
Hello, I wanted to change the Billing of my subscription to my spouse's name. Please guide me with the process for the same. Thanks
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Ma facture
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
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How about morning of Friday 18th for a service visit ?
AndyC
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Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
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