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Solution acceptée
Ligne pas stable
Bonjour, Ne sachant plus trop quoi faire je poste ici. Je ne vais pas vous faire tout l'historique (ca serait longgg) mais en gros: J'ai reçu des techniciens au dates suivantes: 23/07/2020 23/09/2020 22/10/2020 20/04/2021 22/04/2021 A chaque fois pour le même problème, des
Problème
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Ma connexion Internet
Problèmes VOO TV+ sur PC
Problèmes présents sur divers navigateur (Edge ; Chrome ; Mozilla Firefox) J'ai constaté divers problèmes sur le site https://tvplus.voo.be : - Mon profile n'enregistre pas le changement de paramètre vidéo "Qualité de lecture souhaitée : &Eacu
Problème
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VOO TV +
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
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Ma connexion Internet
Solution acceptée
Vitesse internet perturbée le soir
Bonsoir, Cela fait plusieurs jours (voir semaines) que systématiquement le soir ma vitesse est pratiquement divisée par 5. j'ai un abonnement pro d'une vitesse de 500mb que j'arrive à atteindre très souvent le matin. Ensuite tout au long de la journée cette vitesse diminue pour seulement attein
Problème
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Ma connexion Internet
Solution acceptée
Connexion interne instable
Bonjour/Bonsoir, En date du 18 février, nous avons reçu un sms nous indiquant qu'une mise à jour du modem serait effectuée de manière transparente aux alentours de 22h. Depuis cette mise à jour nous sommes sujets à de multiples coupures. A chaque fo
Problème
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Ma connexion Internet
Solution acceptée
Hello @Roo With the customer number you put in your profile, I don't see any active contracts with us for many years. If you still have not found a solution to terminate your services, you will need to check this number. If you have any dou
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Solution acceptée
Comment peut-on rechercher un ancien message personnel sur ce forum ?
Bonjour, avant de poster un nouveau commentaire, j'avais besoin de chercher un ancien commentaire que j'avais posté sur les conditions des promotions. Si je cherche via mon profile, c'est très fastidieux car ... il n'y a pas d'écran de recherche ! Si je passe par l'écran de recherche du forum, la
Question
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La communauté
I'm sorry, but I can't find your name or your customer number in your profile. Could you check it ?
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello @YangtuchXo, Please enter your customer number in your profile.
What ignites your deepest passions?
What could be causing a significant reduction in my Ethernet connection's throughput, yielding only a fraction of the internet speed?
Question
Passage à un abonnement business
Bonjour, Suis-je le seul à être encore plus déçu du service business par rapport au service résidentiel? Les problèmes s'enchaînent et s'accumulent. Je n'ai jamais autant contacté le support alors qu'aucun de ceux-ci ne trouve solution. Fin décembre 2022, nous emménageons dans notre n
Problème
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Ma connexion Internet
Hello @Damir, I'll check what's going on.Could you put your client number in your profile?
I am connected to my WiFi - but I can’t access the internet
Hi, I hope someone can help me with this. My WiFi suddenly doesn’t work. I have the Voo Technicolor router - all the lamps are lit as they should be. When I go to my router configuration everything appears to be working fine and it says the WiFi and the internet is active and enabled. For some reas
Problème
Hello, Can you have your full address in your profile so that I can verify and help you? Many thanks in advance!
Are you kidding me????
You have bothered me. I wrote that I applied Voo on 3th August, your technicians did not come to make installation and my address is wrong in your records. An email have reached me this afternoon and I am schoked. Installation appoinment is on 28th August and again again again again again my
Problème
Hello @spodocomodo, Could you please add your customer number in your profile? We'll see what's going on. Thibault
No internet and disconnection
Router keeps losing internet. Router is very hot. Reboot fixes it but keeps happening.
Problème
Hi @Charis, Could you add your customer number to your profile, as explained here ? I will check if I can do something to help you for the cancellation. Thanks.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Hello @Siamak, Could you add your customer number to your Forum profile? What have you tried to do on your phone?Is it on WiFi that you are on the PC?
My wifi does not work (exclamation mark next to the wifi symbol)
Dear Madam or Sir, Since yesterday, my Android device cannot connect to the internet. My computer can however connect but not my phone. What seems to be the problem? Thank you
Problème
Hello @sampraj123 Could you add your customer number to your profile to access your file? This will allow me to check the information in your file.
I want to cancel my contract
Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA
Question
Hello @melinanana1119 , We can schedule a new appointment for our technician. For this, can you please indicate your customer number in your profile? Thank you :-)
I missed the technician for wifi installation
Since I entered a wrong phone number, I didn't receive any message of when the technician would come to my place for wifi installation. I absolutely missed the technician. Anyone knows what I should do now? Thank you.
Problème
Hello @BAILINKA, Could you please indicate your client number in your profile?
Internet connecting
Dear, the internet connecting doesnt work today. I need it. I live in Brugmann Av. 383. I restarted everything. What to do?
Problème
Bonjour Livia.721, Je vais vous donner des précisions quant à votre facturation et les choses qui en découlent. :$ Effectivement, je vois que vous avez une somme non payée à ce jour : il vous reste deux factures mensuelles pour votre Pack ainsi que
AnneSophie
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Facture impayée - service limité
Bonjour, Je reçois ce matin un SMS me disant que j'ai un solde impayé et que le service a été limité. Pouvez-vous me dire ce que signifie limité? Quelles chaines ai-je toujours? etc Je vous avoue que je suis un peu perdue au niveau de mes factures depuis que je ne les reçois plus via papier. J'ai
Problème