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Solution officielle
Question about installing services in my home
Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen
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Mon matériel VOO
je suis en cable et ma console a quand même quelque packet lost et des barre rouge sur certains jeu .
packet lost sur ps4
Bonjours, j'ai bcp de packet lost depuis une semaine , je ne comprends pas d'ou cela viens et j'ai aussi un débit totalement irrégulier sur console (en filaire directement raccordé au modem ,je n'ai pas de soucis ) . Merci de votre patience
Problème
Cable IN
Le câble « IN » qui est branché à mon décodeur s’est cassé d’un seul coup ne laissant que l’embout du câble (qui lui est impossible à retirer) dans le décodeur. J’ai donc un bout de câble IN coincé dans mon décodeur.
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Ma box .évasion
Solution officielle
Internet down in Woluwe Saint Pierre
Hello. Can anybody check what is wrong with the internet connection in Woluwe Saint Pierre (Avenue des Volontaires)? Currently is down! Since one week is happening everyday! Thanks.
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Ma connexion Internet
Is VOO offline in Ghlin/Mons area?
No internet since Friday in Ghlin .
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Ma connexion Internet
Solution officielle
Error 6010 in modem connection
I am getting error code 6010 in modem connection modem is V2202 Technicolor have checked all cable connection including coaxial cable and it’s correctly connected please help at earliest to resolve
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Ma connexion Internet
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
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Mon contrat VOO
Que puis je faire pour ne plus avoir de soucis avec mes cpl (je suis partis en vacances pendant 2 mois et tous fonctionnais parfaitement ).Maintenant que des changement de débit et des packet lost .
Connexion internet lente
Bonjour, Ma connexion internet est lente même quand je suis le seul connecté .J'ai testé tous les canal réseau , au final j'ai laissé en automatique , j'ai essayé de reset mon modem mais sa ne fait rien .Quelques techniciens sont déjà passé mais je ne voyais pas de changement .Le changement était tr
Problème
Voo incident in Ixelles
I live in ixelles close to ULB. Yesterday night I received a message like there is an incident and the internet is down. I’m not sure if the incident is resolved as the internet is still not working.
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Ma connexion Internet
Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ? If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind
Frequently Lose Mobile Internet Connection
Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?
Problème
Solution acceptée
Hello ? @Legoethals Do not disclose any personal information on the voo forum. (first name, last name etc…) Please the forum rules : https://forum.voo.be/page/la-charte The Voo forum having become a community space only, you will no lon
Payment direct debit impossible
I've been trying to configure direct debit payments for months, but it's impossible to do so because of a bug in webapi.voo.be: Request sent: {"ibanAccount":"BESomeIbanAccount","firstName":"someFirstName","lastName":"someLastName"} Response from API: 422 with body: {"messages":[ {"code":"LastName","
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Internet is down in Evere 30/11
Internet is down in Evere 30/11 from morning Called assistance 3 times. No one visited no help.
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Ma connexion Internet
Solution acceptée
Why is my mobile connection not working in Monaco?
I have one of my mobili phone in monaco for the moment and this phone is not able to connect to GSM as 4/5G network
Problème
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Mon appareil mobile
Problème Log In
Bonsoir et meilleurs vœuxSuite à un dépannage, j'ai reçu un nouveau modem technicolor (très content), mais impossible d'accéder à l'interface en procédant de la même manière pour se loguer que l'ancien. (user : voo, mdp voir étiquette modem).La procédure de log in aurait-elle changé exemple user : V
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Mon matériel VOO
Hi, You can ask the change here on the forum (don't forget to put your costomer number in your profile) or by phone to the 078/50 50 50. There are no fees for the change. Of course, besause you are one old customer you don't deserve the welcome gif
Modify my pack for the new Wahoo?..
Hello, I would like to know how I should https://ometv.onl https://chatroulette.top https://omegle.wtf https://bazoocam.cam change my pack against the wahoo. How much will I have to pay? Will I also be entitled to the welcome gift?thanksalexsunny
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Problem with internet conexion in Chiny?
Hello, Is there some conexion problem in Chiny (6810) ? I’m without internet since yesterday. There is a red light flashing where the @ symbol is located, and I have already tried to go through all the steps on VOO’s guide for no conexion. Thank you in advance, Rafael.
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Ma connexion Internet
Solution acceptée
voo IP address in bridge mode
Hello I have voo netgear modem configured in bridge mode so only using it as a modem. i wan to connect to the modem with ip address 192.168.100.1 but it does not work? is it the ip address needed? do i need to configure or add a routing to the pc to be able to access the modem. thank you.
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Mon matériel VOO
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at
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Mes chaînes TV
Unstable Internet in 1420 All Day
Hi, The internet in 1420 has been unstable all day today. It's dropped out at least once and the modem is now again flashing red.
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Ma connexion Internet
Solution acceptée
Hi, i am not a "official" from Voo, just a Customer. You can ask for the upgrade here on the forum, I thing there are no additional charge but i am pretty sure that you will lost your reduction. Attention the change will only be effective the firs
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Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
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