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Pertinence
Selected Pertinence

Solution acceptée

@cbarbosa I would like to inform you that I have scheduled the technician to visit your home on March 15th between 13:00 and 17:00. For your information, you can cancel or modify this appointment directly on your myVOO space if the date does not suit

 commenté 

il y a 2 ans

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Home connection in Arlon - Again

Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps... I'm thinking on changing the provider because this is really bad service.

Problème

Bonjour tout le monde ! *retire sa casquette VOO* Je possède un vieux Network Space 2 de LaCie, l'interface est quasi identique. Au niveau de la configuration, j'ai tout simplement fixé une IP dans les paramètres du HDD (192.168.0.120) et c'est tou

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il y a 8 ans

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Problème de configuration - LaCie Wireless Space

bonjour, j'essaye en vain d'installer un disque dur réseau sur mon modem Netgear afin d'étendre le volume de stockage a la manière du port USB présent sur ce dernier. la seule chose a laquelle j'ai accès c'est le Dashboard du disque dur réseau en le connectant directement sur mon pc via le câble Eth

Problème

Cable IN

Le câble « IN » qui est branché à mon décodeur s’est cassé d’un seul coup ne laissant que l’embout du câble (qui lui est impossible à retirer) dans le décodeur. J’ai donc un bout de câble IN coincé dans mon décodeur.

Problème

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Solution officielle

Question about installing services in my home

Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen

Question

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Internet mess in Ixelles

For the last 2 days we have seriously bad connection in Ixelles. What is wrong?

Problème

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Que puis je faire pour ne plus avoir de soucis avec mes cpl (je suis partis en vacances pendant 2 mois et tous fonctionnais parfaitement ).Maintenant que des changement de débit et des packet lost .

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Connexion internet lente

Bonjour, Ma connexion internet est lente même quand je suis le seul connecté .J'ai testé tous les canal réseau , au final j'ai laissé en automatique , j'ai essayé de reset mon modem mais sa ne fait rien .Quelques techniciens sont déjà passé mais je ne voyais pas de changement .Le changement était tr

Problème

Solution officielle

Internet down in Woluwe Saint Pierre

Hello. Can anybody check what is wrong with the internet connection in Woluwe Saint Pierre (Avenue des Volontaires)? Currently is down! Since one week is happening everyday! Thanks.

Problème

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Cancel phone subscription

Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.

Question

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Solution acceptée

Hi, i am not a "official" from Voo, just a Customer. You can ask for the upgrade here on the forum, I thing there are no additional charge but i am pretty sure that you will lost your reduction. Attention the change will only be effective the firs

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il y a 8 ans

 vers la conversation : 

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Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with

Question

Solution officielle

Error 6010 in modem connection

I am getting error code 6010 in modem connection modem is V2202 Technicolor have checked all cable connection including coaxial cable and it’s correctly connected please help at earliest to resolve

Problème

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Is VOO offline in Ghlin/Mons area?

No internet since Friday in Ghlin .

Problème

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Voo incident in Ixelles

I live in ixelles close to ULB. Yesterday night I received a message like there is an incident and the internet is down. I’m not sure if the incident is resolved as the internet is still not working.

Question

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Hi @anup1664, Does this kind of problem appear only when you are driving or when you are in a static situation too ?   If you lose the connection when you are on the highway, it will be difficult to do something for that because this kind

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il y a 3 ans

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Frequently Lose Mobile Internet Connection

Hi, I have reported this before but didn't follow up on it. I very often lose mobile internet connection. This happens while driving along the E19 on the West of Brussels and also around La Hulpe, particularly at Chateau de la Hulpe. Can you help?

Problème

Bonjour,J’ai des problèmes pour l’envoi de mails vers des destinataires @yahoo.fr depuis le 10.10.2019.Le message reç en retour est le suivant : delivery temporarily suspended: lost connection with mx-eu.mail.am0.yahoodns.net[188.125.72.73] while sen

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Problèmes d’envoi d’e-mails Yahoo à partir d’outlook depuis le passage à VOO

Depuis que je suis passé à VOO pour l’accès internet j’ai des problèmes d’envoi de mails de ma messagerie @yahoo.fr à partir d’outlook 2007. Tout d’abord j’ai eu des messages d’erreur 0x800CCCOF Après avoir fait une recherche sur internet il s’est avéré qu’il fallait changer le serveur de courrier s

Problème

Hi, You can ask the change here on the forum (don't forget to put your costomer number in your profile) or by phone to the 078/50 50 50. There are no fees for the change. Of course, besause you are one old customer you don't deserve the welcome gif

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il y a 6 ans

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Modify my pack for the new Wahoo?..

Hello, I would like to know how I should https://ometv.onl https://chatroulette.top https://omegle.wtf https://bazoocam.cam change my pack against the wahoo. How much will I have to pay? Will I also be entitled to the welcome gift?thanksalexsunny

Question

Internet is down in Evere 30/11

Internet is down in Evere 30/11 from morning Called assistance 3 times. No one visited no help.

Question

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Solution acceptée

Hello ? @Legoethals Do not disclose any personal information on the voo forum. (first name, last name etc…)  Please the forum rules :  https://forum.voo.be/page/la-charte The Voo forum having become a community space only, you will no lon

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Payment direct debit impossible

I've been trying to configure direct debit payments for months, but it's impossible to do so because of a bug in webapi.voo.be: Request sent: {"ibanAccount":"BESomeIbanAccount","firstName":"someFirstName","lastName":"someLastName"} Response from API: 422 with body: {"messages":[ {"code":"LastName","

Question

Solution acceptée

Why is my mobile connection not working in Monaco?

I have one of my mobili phone in monaco for the moment and this phone is not able to connect to GSM as 4/5G network

Problème

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Problem with internet conexion in Chiny?

Hello, Is there some conexion problem in Chiny (6810) ? I’m without internet since yesterday. There is a red light flashing where the @ symbol is located, and I have already tried to go through all the steps on VOO’s guide for no conexion. Thank you in advance, Rafael.

Problème

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Image/Sound Unsynchronized in ARD

Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at

Question

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