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Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in
Problème
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Ma facture
Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Solution acceptée
How to receive the activation code for myVOO account?
Hello, I am a new VOO customer since today. It is possible to send a message to myVoo account mandatory and I have not received an invoice and I have not received an invoice. Thank you. Yours truly
Question
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myVOO (site web et application)
Hi @mmsonder , Your invoice should normally appear in "myVOO" with all the details listed. Did you check it ?
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Hello @cvent, Indeed, we will receive the payment as an overpayment, and it will be used to settle the invoice for August. I remain available if needed.
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
Question
Can somebody look at this? Thanks!
Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op
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Mon appareil mobile
This invoice concerns the refund following the error of the cancellation. Normally, there is no amount that should be taken by Zoomit and you should not receive any more in the future :)
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
Hi, If not yet done, putt your customer number in your forum profile. Are you talking about purchasing equipment? It may just be the invoice in case you need to claim warranty to have proof of purchase Anyway, the officials shall look at that.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
How many times I have to tell you to cancel my mobile subscription. I will have come via criminal complaints against you for fraudulent invoices for last 2 months even though I asked to cancel my subscription. Now I’m in US … why are you still sendin
Mobile number is not cancelled even notification is provoded already
Hi, inspite of reminders to close my mobile connection ****09, bill is still generated. Can you terminate this number. It is a combo plan with home wifi. But home wifi was cancelled till 31 August. But mobile number continued. Can you please terminate immediately. I dont want another bill as Iam not
Problème
Hi Dona, Sorry for the late answer. There was actually a bug with your discount. I have just corrected it. You can therefore pay 38.94€. :) Please come back to me if this happens again on your next invoice ! PS: I have grouped your 2 topics to
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
How to cancel mobile subscription?
Hi, I moved my mobile and internet to Orange and they were supposed to deal with the cancellation. It look that the tv/internet transfer is done properly but not the mobile phone. So last week I received a new invoice for Voo mobile. Can you please guide me to the process of cancellation?
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Mon appareil mobile
Hello @Prity, I confirm that your cancellation has been taken into account at 20/12/2024. The cancellation invoice has been issued and an amount of 4.43€ is in your favor. Can we process the refund to the account number end
Cancellation of VOO internet
Hello team, I have submitted online request for cancellation of VOO Internet in mid December-2024 and also called the customer support team. I have already submitted the VOO modem via bpost. I have received the invoice for complete December month. I think my subscription is not cancelled yet. Can yo
Problème
Hello, I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to discon
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Cancellation of internet contract
Hello, I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to disconnect. Please help me. Please call me back. Regards,
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Mon contrat VOO
Hello @Baha I have just taken the necessary steps to cancel your mobile subscription. I see that there is an overuse this month, amounting to €16.41 for mobile data usage outside of Europe... You will receive the invoice for this usage and yo
Account Cancellation
Merhaba, Aboneliğimi iptal etmek istiyorum. Müşteri numaram "00*****". İnternet aboneliğimi iptal ettim ve ekipmanı teslim ettim ancak mobil hattımı iptal etmek için 042664114 numaralı telefonu aradım ancak Fransızca bilmediğim için işlemi gerçekleştiremedim. Mobil aboneliğimin de kapatılmasını isti
Question
Solution officielle
Hello @Tokunaga, The remote control has been taken back by our services. The TV service was stopped fairly recently, and the revised invoice will arrive shortly. An email with the contractual summary has been sent. Have you checked for spam and j
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I forgot to put the
Problème
Thanks Marcs for the reply. Yes, I hope somebody can help me out with this one ;). I understand it's a difficult period, but I have already tried multiple times before the corona crisis to have the name changed in my profile (couldn't do it
Can somebody look at this? Thanks!
Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op
Problème
I moved out of the country and how many times I call you from USA. I have told multiple times when I was in Belgium to cancel. I will have to write to criminal forum for you charging me even I have provided proper notification to cancel and sim is no
Mobile number is not cancelled even notification is provoded already
Hi, inspite of reminders to close my mobile connection ****09, bill is still generated. Can you terminate this number. It is a combo plan with home wifi. But home wifi was cancelled till 31 August. But mobile number continued. Can you please terminate immediately. I dont want another bill as Iam not
Problème
Hello Caroline, Thank you for your response. I am currently waiting for an e-mail with instructions on when and where to return the router with a VOO label. Additionally, could you please let me know when I will receive my final invoice for the per
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
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Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème