Promeneur
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26 messages
Mobile number is not cancelled even notification is provoded already
Hi, inspite of reminders to close my mobile connection ****09, bill is still generated. Can you terminate this number. It is a combo plan with home wifi. But home wifi was cancelled till 31 August. But mobile number continued. Can you please terminate immediately. I dont want another bill as Iam not using this number. I moved out of the country. I have apid all termination fees earlier. Please treat this as urgent.
[Edit modérateur: numéro privé supp]
Solution officielle
Kevin H
Officiel VOO
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231 messages
il y a 24 jours
Hello @radhakrishnan
As I mentioned 13 days ago, you need to contact via social media or via 078/50.50.50. The forum is a community to help you as best as possible
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radhakrishnan
Promeneur
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26 messages
il y a 1 mois
I have paid all termination fees earlier. Pls cancell my mobile number immediately.
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Kevin H
Officiel VOO
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231 messages
il y a 1 mois
Hello,
I took the liberty of removing your private mobile number from the public forum.
Feel free to contact our support via the 078/50.50.50, the myVOO Chat, Messenger or WhatsApp (+32455183447).
We are now handling requests differently on the Forum to encourage exchanges among community members, you will find more details by clicking here.
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radhakrishnan
Promeneur
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26 messages
il y a 24 jours
I moved out of the country and how many times I call you from USA. I have told multiple times when I was in Belgium to cancel. I will have to write to criminal forum for you charging me even I have provided proper notification to cancel and sim is not useable at all. Why don’t you understand and still creating invoice for me…. Is VOO paying you customer support salary by stealing the money like this ???
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radhakrishnan
Promeneur
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26 messages
il y a 24 jours
How many times I have to tell you to cancel my mobile subscription. I will have come via criminal complaints against you for fraudulent invoices for last 2 months even though I asked to cancel my subscription. Now I’m in US … why are you still sending me invoice even my sim is cancelled?
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