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Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list
Problèmes de connexion en Wifi
Bonjour, Depuis le changement vers une IP publique (il y a moins d'une semaine) j'ai un problème de wifi. Sur mes téléphones je peux me connecter à mon WiFi sans soucis mais celui ci m'indique qu'il n'as pas accès à internet. Pensez vous que c'est lié ? Avez vous une idée de comment je peux régler c
Question
Moving out: how to transfer the internet contract to the new locataire?
Hello. I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years. On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online? Thank you! On the 1st of May 2020, I am m
Question
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Mon abonnement VOO
Solution acceptée
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
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Discussion dédié au déménagement
Hello @Deva1408, I deleted your customer number in your initial message. Your request is in the hands of one of my colleague, who tried to call you yesterday. You should have a missed call. She will try to call you again in the following days.
VOO Service Termination Request – Internet and SIM
Dear VOO Customer Service, I hope this message finds you well. I am writing to formally request the disconnection of my VOO internet and SIM services associated with the account number [supprimé] Please confirm the termination process, any applicable notice period, and the return procedure for any e
Problème
Too long too, many questions. sorry I have no time. Just look on the TV you will see most of the channels missing guide. As simple as that.
Voo tv
Guide est vide pour la plus part de chaînes de télé p.ex. Rai , Mediaset, Nat Geogr, Ushuaia etc etc La fonction “Redemarrer” ne fonctionne pas (même pas affiché) pour la plus part de chaines
Question
Same problem here in 1150 WSP. Would be good if someone from VOO could reply here in this forum instead of all clients calling them and blocking their help desk...
Plus de connexion internet
Bonjour, je n'ai plus de connexion internet et le no d assistance semble saturé. Y a t il une possibilité d avoir un support pour établir la connexion?
Problème
Perfectly agree. It's bad enough that this actually happens given the importance of having a reliable connection when working from home. But the total lack of communication is unacceptable. Facebook, Twitter, Instagram are existing but only used for
Internet déconnecte - 1160 Auderghem
Bonjour à tous, Client sur le réseau de Brutélé a 1160 Auderghem, je suis déconnecté depuis la moitié de cette matinée. Le 078 505050 fait état de problèmes généralisés. J’ai tenté de joindre quelqu’un pour savoir quand espérer une reconnexion mais il semble que le call-center soit surchargé. Un mem
Problème
Bestelling
Ik heb 4dagen geleden bij voo een gsm met abonnement besteld en deze ging ten laatste gisteren al aankomen maar dit is niet gebeurd. Ik heb ook geen klantennummer of ordernummer of iets van track and tracé ontvangen. Wie kan ik hiervoor aanspreken want ik kan dus ook geen myvoo account aanmaken om d
Question
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Mon téléphone mobile
I report your problem to a VOO official, so that he can take care of it as soon as possible.
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
Hello @Melenchuk as well as to the members of this conversation, I confirm what @roylion15 and @theo2007 said. I am still available. Nice day to all.
Do you know if it is possible to cancel TV from your offer?
Hello, Recently my Duo facture was increased and it is now a bit too much. I would like to know if it is possible to cancel the TV subscription or get a discount option. I know other companies offer this kind of option but I wonder if Voo allows this. Many thanks!
Question
I will pass on your latest information to the department in charge of the current request. I can't tell you more at the moment. Thank you for your patience.
Inkomende sms van oa blizzard edenRed
Inkomende sms van blizzard,edenred komen gewoon niet binnen. 4x per netwerk gestuurd…. Het lukt maar niet
Problème
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Hello @anup1664, I notice a lot of instability on your internet line. I have just forwarded the information to the network team, but we will also arrange for a technician to visit your home. If the network service confirms
Unstable Internet in 1420 All Day
Hi, The internet in 1420 has been unstable all day today. It's dropped out at least once and the modem is now again flashing red.
Problème
Hello @despoinasikali, After examining your case, I find that your modem is offline and I notice an instability of your Internet signal at your home and on the street. Could you check all the cables from your modem to your amplifie
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Solution acceptée
Hello You must set the apn for connection sharing at the bottom of the APN configuration page. It’s also "internet.voo.be" then reboot the device
Hotsopt mode
Hello. Why hotspot mode is not available on my iPhone? As soon as I enable other sim as primary, All works perfectly
Problème
Solution acceptée
Hello Cancellation of a service / subscription is not possible here via the forum… You need to call this number : 04/266 41 14
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Bonjour, Bienvenu sur le forum en espérant que les problèmes soient vite résolu. Equilibrium, game of throne, etc. ne sont pas des choses spéciales, c'est juste bon :wink:
Bonjour à tous
Bonjour la communauté :slight_smile: Je me présente, Darksky, mais entre nous on peut juste dire "Dark", c'est très bien aussi ^^ Nouveau venu sur le forum, mais il ne m'est pas inconnu, j'y traînais parfois pour avoir des réponses. Technicien en informatique de formation, je bosse dans l'administra
Problème
Yes, it came back on about 8.30 this morning. Do you know why it was not working for the majority of yesterday and starts working again when normal office hours started.
Internet connection
I have had no internet since mid morning today. I have reset the modem but no difference. It has been intermittent over the last several weeks but normally reconnects after 15 mins or so. Any assistance would be appreciated.
Problème
« Blue screen of death » sur Evasion, on aura tout vu sur cette daubox ! 😂
roylion15
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il y a 2 ans
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Box Evasion se plante tous les 3-5 jours.....
Bonjour Tous les 3-5 jours, ma box Evasion se plante. Elle ne réagit plus à la télécommande, l'image s'affiche sans contraste, comme en filigrane... Etc... Je suis alors obligé de l'éteindre et de la rallumer à l'arrière avec l'interrupteur. Après 2 minutes, la box re-fonctionne correctement. Normal
Problème