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myVOO
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11 messages
mardi 13 février 2024 16:16
Since a few hours my connection at home (ARLON) is not working.
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Solution acceptée
il y a 1 an
Service return after 21h. It's sad that no warning was given and no other information on time of waiting. And we are paying for this service.
(Modifié)
Top Expert
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22.2K messages
Hi,
If not yet done, putt your customer number in your profile.
Officiel VOO
1.5K messages
Hello @cbarbosa,
I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly.
thank you for the info. Do you have an estimation of when i can enjoy my internet again??
I'm really sorry, but I don't have any information on this subject at the moment 😔
3K messages
Hi @cbarbosa,
Sorry to read that. We try to warn when we can. It is not always easy because, most of the time, we intervene on an emergency basis.
I can see that our technicians need to work on the outside network until the 16th until the end of afternoon. Sorry for the troubles it may cause.
Solution acceptée
cbarbosa
11 messages
il y a 1 an
Service return after 21h. It's sad that no warning was given and no other information on time of waiting. And we are paying for this service.
(Modifié)
0
0
Marcs
Top Expert
•
22.2K messages
il y a 1 an
Hi,
If not yet done, putt your customer number in your profile.
0
Jessica G
Officiel VOO
•
1.5K messages
il y a 1 an
Hello @cbarbosa,
I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔
My colleagues are doing their utmost to resolve the problem quickly.
0
cbarbosa
11 messages
il y a 1 an
thank you for the info. Do you have an estimation of when i can enjoy my internet again??
0
0
Jessica G
Officiel VOO
•
1.5K messages
il y a 1 an
I'm really sorry, but I don't have any information on this subject at the moment 😔
0
0
Christophe C
Officiel VOO
•
3K messages
il y a 1 an
Hi @cbarbosa,
Sorry to read that. We try to warn when we can. It is not always easy because, most of the time, we intervene on an emergency basis.
I can see that our technicians need to work on the outside network until the 16th until the end of afternoon. Sorry for the troubles it may cause.
0
0