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No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
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Mon installation Internet
hello 3 days ago, Voo technical service worked outside my house and they left. Internet connection of the whole apartment has gone for 3 days. There is no one coming from the technical service, we were in a difficult situation, our work was interrup
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Just called the technical helpdesk, looks like there is a general power problem of VOO equipment
Panne Internet La Hulpe
Bonjour, plusieurs clients VOO sont sans Internet depuis près d'une heure dans le quartier des écoles à La Hulpe. Pouvez-vous nous tenir informés de l'évolution de la situation? Merci
Problème
Hello,There are no Voo "officials" here on Sunday.Please phone to the technical service on 078 50 50 50 ( until 21H30 )
No internet
My modem is connected but I do not have any internet access. I have been on hold now for over 4 hours and am getting very frustrated. What is wrong with my internet?
Problème
Solution acceptée
Hello, there are no voo officials present on Sundays and holidays on the forum. You must call the technical service at 078/505050.
No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
Good morning @Hemanth, I see that you contacted our technical department this morning via the telephone line. Is it restored?
Internet Connection issue in evere
Hi, Since Yesterday evening i have an issue with my internet connection, I restrated the modem and still internet is not working to connect my office network via VPN
Problème
Hi, thankyou, I will call the technical service tomorrow. I can though confirm our contract started 01 November 2019 and we have the same modem.
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
Question
I tried calling them from 9 pm onwards. Half hour I was waiting . No luck . Is the technical support really available ? Can someone pls help
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
Roylion have better technical skills than me, but i think your power level, especialy in upstream are not good. He will certainly give you his advice.
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
Hello @nitishjha, I see that you have been in contact with our technical department on the phone and that a technician has been scheduled. I remain available if needed. Have a nice day.
Woluwé - My internet connection keeps dropping...
Hello My internet connection keeps dropping. I am situated in woluwe commune? This is happening since yesterday. Can someone help me please?
Problème
Solution officielle
Hello CrossWorlds, I see that you were able to call technical support early this afternoon. If you still have any questions, please don't hesitate to get back to me. Have a nice evening,
Internet down in Woluwe Saint Pierre
Hello. Can anybody check what is wrong with the internet connection in Woluwe Saint Pierre (Avenue des Volontaires)? Currently is down! Since one week is happening everyday! Thanks.
Problème
Hello @Karolina007, I notice that your modem is online and that exchanges have taken place with our technical service via Facebook, has the situation returned to normal?
No internet connection (ixelles)
Hello, it seems that there is no internet connection in Ixelles, the modem shows that it has wifi but i cannot connect to the internet. Can you please let me know if there is an internet outage in the neighbourhood? Thank you
Problème
Solution officielle
Hello @Bimmer , Thank you, I now have access to your customer file. After analysis, it turns out that our technical teams have opened 2 technical files in your area. I don't have a resolution date for the first problem yet but the second int
Line goes down frequently
Sorry, I have to do this in English, you can respond in French, but writing French takes me too much time....Since we changed pack to Solo Max we experience a lot of disconnects. Every couple of days, I need to reset the modem to regain access again.These are the log entries since august 1st: Sun Au
Problème
Hello @aradhana, I see that you were able to contact the technical service and that an intervention is planned tomorrow between 8 a.m. and 13 p.m. I remain available if necessary,
Modem is not turning On
Hi, my modem suddenly started behaving abnormally today morning and is not not getting turned ON. It is connected to the power but no light is on. Plz help.
Problème
If you enter Voo Assistance and scroll down that page you can see technical assistance button. If you click on this button you can fill that form. When you filled that form you should get technical assistance or answer in two working days. I tried
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
The zones that offer 500/20 are not yet ready for the giga and therefore it is necessary to wait for the technical upgrade of the zone and for the upload it requires more conditions including modification of the customers installations.
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hello, A meeting should take place between our technical department and the person at SHAPE who's in charge of the access to the location so we may work on our line properly.Until then, I'm afraid there will be several outtages.
No internet at home AGAIN
No internet at home and no answer from Voo. A few days ago, we were 10 days without internet. Yesterday a new general problem and, of course, no internet again. Will we be without internet ten days or even more? Maybe this time the record will be broke. Please, I need to know what is the problem. So
Problème
Hi, If I understood correctly, you have nothing to do, the problem is on the external part of the network and the technical teams have been notified. You need just to wait
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
hello 3 days ago, Voo technical service worked outside my house and they left. Internet connection of the whole apartment has gone for 3 days. There is no one coming from the technical service, we were in a difficult situation, our work was interrup
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Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question