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Hello @gkalayci, It isn't a general mistake, what do you notice disconnection or speed problems ? By cable, by Wi-Fi or by the twice ? I await your return. Have a nice evening.

No stable internet - since yesterday

Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood?  I already sent the question to th

Problème

@Marcs Sorry I am Leaving this platform..... Thanks for your guidance..... I joined this group mistakenly Thanks and Regards Syed Ali Abbas

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Important Question

Hi I am Sam Abbas deys, I am searching about what is Voo, Can anyoone please help me with this, i am v3ery nervous while searching this and please help me with this. "> Thanks and regards Sam Abbas deys,

Question

Numéro de client ajouté. Et désolé si ce n'était pas clair les amis, donc j'ai une box évasion et JE croyais que c'était un voocorder --> my mistake...

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il y a 2 ans

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Voocorder affiche patientez depuis plus de 48h

J'ai récemment redémarrer mon voocorder et depuis plus de 48h il me demande de patientez. Y a un truc magique pour sortir de ça ? (hard reboot, reformatage d'usine, ...)

Question

Gemma12 first you made a mistake, we speek about the frequency 5Ghz and not about the 5GThe modem modem deliver booth 2.4 and 5ghz frequencysecond, you have published a link who is not in relation with the topic, please remove it, it is probably a sp

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il y a 5 ans

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mobile compatible réseau Wi-Fi « -5G »?

Bonjour,en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g,https://assistance.voo.be/fr/internet/connecter-5g-wi-fià la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez VOO

Question

Hi, "les grands pires" or "les grands prés" ?   And because i am just a customer i can't help you.   If your adress is wrong, they can't come at the right adress, so it is important that there is no mistake.   If you don't hav

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il y a 4 ans

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Are you kidding me????

You have bothered me. I wrote that I applied Voo on 3th August, your  technicians did not come to make installation and my address is wrong in your records. An email have reached me this afternoon and I am schoked. Installation appoinment is on 28th August and again again again again again my

Problème

Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to

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il y a 5 ans

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Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit

Question

Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information.   As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).

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il y a 1 an

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Termination of phone service

Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet.  Initially y

Problème

Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.

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il y a 8 ans

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Plus de téléphone, de télévision et d'internet, que se passe-t-il ?

Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons

Problème