Recherche: "mistake"

9 Sujets

E
Emma Porter

Internet and tv contract cancelled by mistake
Résolu

please help - English only if possible? i recently wrote a letter to voo to cancel my mobile contact but they cancelled my internet and tv as well by mistake. i rang the helpline and they reconnected me but we are still unable to connect. please can someone come to the house to check our connecti...

International / English - Nederlands - Deutsch
153 5
Rang
il y a 1 an
Johann Apprenti

mobile compatible réseau Wi-Fi « -5G »?
Résolu

Bonjour, en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g, https://assistance.voo.be/fr/internet/connecter-5g-wi-fi à la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez...

Mobile / Mon mobile
299 6
Rang
il y a 5 mois
D
Dona Promeneur

Upgrade from Toudoo to Wahoo
Résolu

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit...

Administratif / Mon abonnement VOO
502 15
D
il y a 1 an
D
debrecenisrac42 Promeneur

How long does it take to register changes?
Résolu

Hello everyone, This is my first post after I discovered I fortunately did not need additional info to create it or use myvoo. I've just received a phone call as my information was given as contact info when we made our contract (the client can't move around much) but it has been changed to the cl...

International / English - Nederlands - Deutsch
4730 8
D
il y a 1 an
H
hasadi Promeneur

Increase in my bill : 26.95€ instead of 24.95€

Hi, I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering what could be the reasons. Thanks

International / English - Nederlands - Deutsch
506 20
il y a 2 ans
E
emilda Promeneur

"Your activation code is incorrect. Please try again with a valid code"
Résolu

hello everyone. i am trying to create an account in myVOO, but it says "Your activation code is incorrect. Please try again with a valid code" i need help, please..

Services / myVOO (site web et application)
81 3
il y a 2 ans
J
Joseph Walle Promeneur

Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Résolu

Que dois-je faire? Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge. Je ne sais même plus vous téléphoner pour me dépanner. J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir [EDIT MODERATOR] : pour des...

Internet / Ma connexion Internet
351 12
il y a 3 ans
C
ColonialDinosaur25 Promeneur

Abyssal customer service when trying to sort my billing issues (in English)

I have been a @VOO customer for just over 5 months now. My first attempt to become a customer failed miserably as they supposedly lost my receipt of installation, and thus never turned up on the day they should. This lead on to a long and drawn out scenario which finally culminated in my successful...

International / English - Nederlands - Deutsch
113 7
C
il y a 13 jours
A
Anonymous

VOO a de l'humour

Concernant le code d'activation http://assistance.voo.be/fr/services-et-abonnements/trouver-code-activation-myvoo L'adresse mentionnée sur la facture est : Mme Emma Martin Rue de la gare 20 1000 Bruxelles A mon humble avis, cette brave dame paye beaucoup trop 😳 VOO a de l'humour 😉 Sur google ma...

La Communauté VOO / Echangez avec La Communauté
211 8
il y a 3 ans

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