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Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
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Mon abonnement VOO
@Marcs Sorry I am Leaving this platform..... Thanks for your guidance..... I joined this group mistakenly Thanks and Regards Syed Ali Abbas
Important Question
Hi I am Sam Abbas deys, I am searching about what is Voo, Can anyoone please help me with this, i am v3ery nervous while searching this and please help me with this. "> Thanks and regards Sam Abbas deys,
Question
Hi, "les grands pires" or "les grands prés" ? And because i am just a customer i can't help you. If your adress is wrong, they can't come at the right adress, so it is important that there is no mistake. If you don't hav
Are you kidding me????
You have bothered me. I wrote that I applied Voo on 3th August, your technicians did not come to make installation and my address is wrong in your records. An email have reached me this afternoon and I am schoked. Installation appoinment is on 28th August and again again again again again my address
Problème
Numéro de client ajouté. Et désolé si ce n'était pas clair les amis, donc j'ai une box évasion et JE croyais que c'était un voocorder --> my mistake...
Voocorder affiche patientez depuis plus de 48h
J'ai récemment redémarrer mon voocorder et depuis plus de 48h il me demande de patientez. Y a un truc magique pour sortir de ça ? (hard reboot, reformatage d'usine, ...)
Question
Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
And if i dont make any mistake, if they cancel your mobile service now, you will anyway pay the entire bill.
Account Cancellation
Merhaba, Aboneliğimi iptal etmek istiyorum. Müşteri numaram "00*****". İnternet aboneliğimi iptal ettim ve ekipmanı teslim ettim ancak mobil hattımı iptal etmek için 042664114 numaralı telefonu aradım ancak Fransızca bilmediğim için işlemi gerçekleştiremedim. Mobil aboneliğimin de kapatılmasını isti
Question
Hi, No if i don't make a mistake, you need to cancel your subscription and the new tenant need to akk a new subsciption. They are procedures but i don't think it applies to your case. Changer le titulaire de mon abonnement Déménagement, reprise,
Transfer of Connection
Hi, Could you please advise if I can transfer this account to a new tenant in my house. If transfer is possible, please let me know the procedure. Will the new contract person will be charged installation and activation charges? Regards Govind
Question
Gemma12 first you made a mistake, we speek about the frequency 5Ghz and not about the 5GThe modem modem deliver booth 2.4 and 5ghz frequencysecond, you have published a link who is not in relation with the topic, please remove it, it is probably a sp
mobile compatible réseau Wi-Fi « -5G »?
Bonjour, en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g, https://assistance.voo.be/fr/internet/connecter-5g-wi-fi à la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez VOO,
Question
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire? Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge. Je ne sais même plus vous téléphoner pour me dépanner. J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir [EDIT MODERATOR] : pour des rais
Problème
Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information. As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Hello @Thibault There are no 3 letterboxes... There are 4. My address is 43D... Which is correctly informed in the myVoo App(1 image). And in the second image you can see the the 4 letterboxes, and mine is the 43D like is defined in the MyV
Technician didn't show up
It was scheduled this afternoon from 1 to 5 to proceed with the internet installation. In the myVoo app appears that they came and I was absent during the period, which is not true, I'm home all day since I didn't went to work just for this rendez vous. I called Voo and they told me that the bell wa
Question
Hello @gkalayci, It isn't a general mistake, what do you notice disconnection or speed problems ? By cable, by Wi-Fi or by the twice ? I await your return. Have a nice evening.
Gilles N
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No stable internet - since yesterday
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood? I already sent the question to the forum, but look
Problème