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Hello, With some models of routers, it doesn't work correctly. What kind of router do you have ? i tried with netgear 6300v2 and with linksys wrt3200acm. neither work I try to connect the pc directly to the modem.. but the pc does not have a netw
voo IP address in bridge mode
Hello I have voo netgear modem configured in bridge mode so only using it as a modem. i wan to connect to the modem with ip address 192.168.100.1 but it does not work? is it the ip address needed? do i need to configure or add a routing to the pc to be able to access the modem. thank you.
Question
I think we may have Internet again
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
Problème
Hi impossible to put your recording with the protection on a Dvd Maybe ask to Notélé if it's possible to have a recording of the ducasse d'Ath. Maybe an officiel have an other solution
DVD Recording Copy Protection Bypass?
How can I record the Ducasse d’Ath program from my Evasion box onto a DVD, considering the recurring copy protection message that appears each time I attempt it? Is there a viable solution to overcome this obstacle? Thank you in advance.
Question
I have iPhone 11 pro max and i have a problem only with the Voo cell. other phone number which on eSim works perfectly. and all sim cards that was before worked without any problems.
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Solution acceptée
Disconnected Internet this morning
I have reset my router but still not connected to the internet. Is there an issue with VOO at the moment?
Problème
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Ma connexion Internet
Hi, Indeed, things have changed rapidly through the last days. Installations have been reduced to a strict minimum, in order to preserve our staff and our customers. Sorry about the inconvenience.
Installation modem internet
Bonjour,Suite à l'actualité, j'avais rendez vous demain entre 8 et 13h pour installer internet chez moi, est-ce que le technicien viendra toujours ou pas que je sache si je serais sans wifi pendant le confinement ou pas 😔
Problème
No, unfortunately I have no other sim card.
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
Question
Dear @Justin, No, do not have a cell phone from VOO, but I use VOO's mobile/communication service to have an active SIM card (+32******999). Please cancel my subscription as of tomorrow.
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Problem with internet speed
Hi,I have been facing seriois problem with my internet from the past couple of days. I have subscription to Wahoo packs which promises to give speed upto 125MBPS goal I barely get 10 MBPSCan somebody please help me to resolve this issue.Kind Regards,Utsav
Question
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Ma connexion Internet
Solution acceptée
Change provider with number keeping
Hello. Now I have Orange sim-card. Is it possible to change provider to Voo with keeping of current phone number?
Question
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Mon numéro mobile
I have reported similar drop of speed also in Auderghem (1160)
Connexion lente depuis quelques jours
Bonjour, depuis quelques jours mon abonnement tatoo est subitement ralenti... je n'ai plus que du 70Mbps, peu importe le serveur sur speedtest alors qu'avant j'etais à 200 j'ai bien évidemment rebooté le modem et le routeur Voici mes niveaux ; Y voyez vous quelque chose de particulier? Merci
Problème
Solution acceptée
Gilles, it must have been a glitch with the film I was watching. I am switching now between 2 films in My Selection and have the Resume button. Sorry for the bother. Have a pleasant evening.
betv
When I watch a film that I have put on My Selection and stop the film for 5/10 minutes to make myself a cup of coffee when I resume the film it starts from the beginning and not where I left off. Very annoying. I hope somebody has an answer. I am very pleased with the service of VOO
Problème
Solution acceptée
Hi @denis_rossi You seems have a problem with the upstream channel, you have only one who works (it is mayby nomal in your area but i dont think so. Have you ever tried to restart your modem ? and chec your wire (coax)I think you need to call the hel
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
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Ma facture
Hello, I think correct form is yours "Les Grand Pres". I have tried a lot of times to change my address which is recorded on system by the dealer, but I couldn't manage to do it. I have gone to dealer 3 times, I have sent e-mails to Voo and the deal
Are you kidding me????
You have bothered me. I wrote that I applied Voo on 3th August, your technicians did not come to make installation and my address is wrong in your records. An email have reached me this afternoon and I am schoked. Installation appoinment is on 28th August and again again again again again my
Problème
Hello, my pleasure ! Have a good evening
Subtitles on the BBC
Each time I change to the BBC I have to go to parametres and then put on the subtitles. When the programme comes to an end, the next programme has no subtitles and I have to go through the same process each time. I only have this problem on the BBC - other channels are working perfectl
Question
Thank you, I have removed my account number.
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
I have added customer number in my profile
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Hello, I have a technician coming over tomorrow to see what could be the problem. I have disruptions at the most random times, for example, even this morning, the router seems to be working fine, all the lamps are on etc. but i have no internet conne
Elina
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connexion internet
bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure
Problème