Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)

Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S

Hi @denis_rossi You seems have a problem with the upstream channel, you have only one who works (it is mayby nomal in your area but i dont think so. Have you ever tried to restart your modem ? and chec your wire (coax)I think you need to call the hel

Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens

Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to

Hi, When you cancel your subsciption, they send you a "letter of restitution" (it's perhaps a mail) Restituer le matériel VOO : comment ça marche ? You need to wait this document because the will not allowed you to give the material back wit

Hi, Which numer tried you ? the 04/266 41 14 ? This is the only number to call for cancel your subscription. Unfortunately, there are few peopel who speek English, so it's possible that you need to try multiple time. When do you leave Belgium ? I

Hi alloja, I think I've done already both things. the first seems what was asked by @cosmos1999 Hi@denis_rossi, The two first things you can do are: check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, b

OK, that would explain it. Maybe this should be shown in the MyVoo interface, instead of what is there now: The installation was successful ! Vos services ont bien été activés. Nous vous remercions de votre confiance et vous souhait

Those are the parameters you were asking for, thank you in advance for your prompt answer Hellowww scanufe, At first, welcome to the new adventure :$ and sorry for my basic english.:P Can you post your modem installation levels ? Step one: acc

Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?non c'est un espagnol, tu te rappelle pas lors de sa présentation, il l'avait dis !il s'exprime comme il peut en français, ce qui n'est pas pour beaucoup de francophone le cas, pour essa

Dear, I am leaving the country and want to cancel my voo internet connection. I have been trying to get a response from the customer care number (who refuse to speak in English) for more than a week now and the call back for 4-5 times has not hap

Bonjour/Hello @Jaeder, Nous répondons exclusivement en français, anglais, néerlandais ou allemand, n'hésitez pas à choisir une de ces langues.   Je vous invite à vérifier, lorsque vous passez la frontière, si dans l'application de votre ca

Hello Fanny, thanks for your quick reply. I hope it is OK to write to you in English. I have the Box Evasion now - I had the Voorecorder for 5 years. - With the Voorcorder you could push the yellow button and put the subtitles on and off with one

Hi, Sorry for my poor school english; We are just customers like you, we don't know what is the real issues, thus it's difficult to give you one "acceptable" answer. But, we know that if there is a issue on the external line, they send technicians