This is not the answer. The service is down for a day. Still no one helped from VOO. Is this the service we are expecting for for getting 24x7 internet? During sales, I had lot of promises from VOO and now the problem starts.
We are just customers like you, we don't know what is the real issues, thus it's difficult to give you one "acceptable" answer.
But, we know that if there is a issue on the external line, they send technicians when someone is aviable. Sometimes, they need specific material (truck with elevator - machine to open the street and so on), and sometime the need autorisation to acces to the place where the issue is, or to open the steet, and that need time.
Wen you have reach the assistance, have you spoken with someone or have you only listen to a pre enregistred message ?
roylion15
Top Expert
•
45.1K messages
il y a 21 jours
Hello ? @arunavab
thank you for reading the rules of the forum voo
https://forum.voo.be/page/la-charte
If you reported the breakdown, the forum voo will not be able to do anything more.
There are no voo employees here on Sundays.
(Modifié)
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arunavab
2 messages
il y a 20 jours
This is not the answer. The service is down for a day. Still no one helped from VOO. Is this the service we are expecting for for getting 24x7 internet? During sales, I had lot of promises from VOO and now the problem starts.
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Marcs
Top Expert
•
21.8K messages
il y a 20 jours
Hi,
Sorry for my poor school english;
We are just customers like you, we don't know what is the real issues, thus it's difficult to give you one "acceptable" answer.
But, we know that if there is a issue on the external line, they send technicians when someone is aviable. Sometimes, they need specific material (truck with elevator - machine to open the street and so on), and sometime the need autorisation to acces to the place where the issue is, or to open the steet, and that need time.
Wen you have reach the assistance, have you spoken with someone or have you only listen to a pre enregistred message ?
If you speek with a human, what did they say ?
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