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Horrible connection speed on Gigabit internet
Hey Support team!I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo!First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495And
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Ma connexion Internet
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
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No Internet After Initial Installation
Good day, I have been on the help line for more than an hour with still no assistance. After my initial VOO setup installation the technician guaranteed active internet in 3 hours. It is well past 24 hours and we are still without internet. What is the next steps as here is absolutely now active
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Ma connexion Internet
Hi @Simon B , Yes but the customer explained that the installation could not be completed in August. The installation was finally completed in September and at that time, the promotion had changed (and should apply according to a phone call). Th
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
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Hi @Roo , The only way to cancel your contract is to call 04/266.41.14. Unfortunately, it is no longer allowed to do it neither thru the forum nor by calling 078/50 50 50. Also, please remove your personal information (email, customer number)
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Internet issue in Jodoigne
Dear VOO team, We had issues with Internet for about a month now - it has been on and off all the time. I spoke to my neighbors who have VOO and they are also experiencing same issue. Now, since yesturday we completely lost connection at home. My customer number is 0022231962, can you please chec
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Ma connexion Internet
Hi @Marcs, I have been checking all my emails and also my postbox everyday since Nov 30 (when the subscription was terminated), but I have not received anything from VOO yet, Also I've already put my customer number and email address in my forum
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
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Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
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Hi alloja, I think I've done already both things. the first seems what was asked by @cosmos1999 Hi@denis_rossi, The two first things you can do are: check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, b
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
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Hi, You tried to contact voo at witch number ? To cancel a subscription, you need to call the 04/266 41 14. It's not sure that you can reach somebody who speek english the first time so you need maybe to try again. If not yet done, lease putt your
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
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Thanks, i figured as much, and was waiting on the helpdesk for so long, i gave up. Pinged them on twitter, they asked for my customer number straight away, then went silent for hours. It happened last week for an hour, so was hoping for it to
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
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Hello, Please verify one thing : normally you should have a Voo amplifier ( NIU ) , either directly fixed on the wall or plugged into the wall TV outlet , verify that it is powered on , a green Led must lit in front of it if power is OK. Also
Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
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Hi, When is the last moment that you will be able to make the payment ? I am not sure that a refund is possible on a foreign bank account. If not yet done, put your customer number in your profile, maybe one voo official can help you, perhap
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
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la pauvre faut pas la choqué faut y aller molo. bon sinon j'ai quand mème eu l'appel d'un admin, on vois bien que VOO et surtout les admins font bien leurs jobs et remonte les informations et qu'il ne prennent pas sa à la légère. Je tiens à le soul
Promo pc portable
et bien voila, j'ai reçu le portable, merci pour le suivis les admins. Mais gros problème comme les autres clients ici, celui que j'ai reçu est aussi un AMD E1 2500. a savoir un AMD E1 2500 est un processeur vraiment d'entrée de gamme, on ne sais presque rien y faire. Les admins pourriez vous fa
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Hi, You need to wait a "restitution letter" witch give you the list of the material to return. Sometine this letter is just a mail, so you must look in your mailbox (maybe in your "junk mail"). If you have nothing, one official voo can send
Return of equipment after termination of contract
Good day. How can I return Voo equipment after the termination of the contract and transfer to another operator? Thanks.
Question
Hi @Elina It's always better to create your own subject. Don't forget to putt your customer number in your plrofile, so the voo officials can check your line. Have you tried to restart your modem ? have you problems only in wifi or also with the c
connexion internet
bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure
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@jeraabu_88 , Hi, First of all, you should delete your customer number from your message. It is a private information that should not be disclosed and it should only appear in your profile. To edit your message, clic on the three dots on the uppe
Want to Cancel my Registration
My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.
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Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
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Ma connexion Internet
HelloWhat cable are you talking about? If you have a decoder « evasion » you will not receive the channels directly via the coaxial cable on your tv . The channels are encrypted. An hdmi cable must be installed between the decoder and the
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
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Hello le code 1170 indique que la box n'est pas (encore) correctement liée à votre compte client donc probablement pas provisionnée. STB non liée au clientAu cours du premier processus d’installation, si le FML continue de renvoyer « STB not l
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Code erreur 1170 box évasion
Bonjour, samedi on m'a installé la box évasion et depuis mercredi je suis sans tv, j'ai sonné au service technique pour m'entendre dire après plusieurs manipulation qu'il ne savait rien faire et que c'était un service technique supérieur qui devait me contacter le lendemain. Bien sûr pas de nouvell
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