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Hi, You also can cancel by letter : see 6.2. Termination by the Customer Without prejudice to the application of article 6.3, the Customer may, at any time and without giving any reason, terminate his Contract via the contact form available on the
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème
Hello @gkalayci, While your line signal is stable, the speed and stability of Wi-Fi depends on the environment. Your modem should be in a 100% ventilated space and upright. Certain elements disturb the WI-FI such as thick walls, metal radiators, b
Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème
hello This will be available when the site will likely indicate, possible that the work is not yet complete and the zone not opened. We cannot announce this in advance here. There is no fixed ip on residential subscriptions at voo however the ip rar
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someon
Question
Solution acceptée
Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i
Question
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Ma box .évasion
Hello @Ashwini, As @Marcs told you, this allows you to terminate your contract on the desired date. Requests for termination are made in writing. You can send your request via this contact form: http://spr.ly/6184ENtKp First close the invitation to
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hello @Diao, I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Bonjour, Suite à la coupure accidentelle d'une de nos fibres optiques lors de travaux de voirie, vous êtes provisoirement privé de nos services. Nous avons mobilisé nos équipes en urgence afin de réso
Coupure connexion Internet à Audeghem
Bonjour, Plus aucune connexion internet depuis ce matin. Cela est très préjudiciable et j'essaye de compenser en partie via des partages de connexion mais cela ne fonctionne pas toujours ou pas du tout. De plus la consommation des Data explose... J'ai essayé de joindre vos ser
Problème
Solution officielle
Hello @cupcake20x12, For programs for which it is available, you will find the procedure in the link below. Activer ou désactiver les sous-titres dans VOO TV + I remain available.
subtitles
Is there anyway to get French subtitles on French films? For example: I am watching Rumba La Vie now on BEtv but I don't seem to be able to activate the subtitles. Any help would be greatly appreciated. Thank you very much.
Question
Solution acceptée
malware system VPNFilter sur les modems VOO ?
question pour VOO voir message attaché de security manager de ma societe il semblerait que les routeurs de voo Netgear soient concernes par ce malware routeur est ce que le Firmware est a jour de vos routeurs ------------------------------------------------------------------------------------------
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Ma sécurité sur le web
Hello @AndyC , I've just checked and your modem is on the correct profile, so the 1 Giga speed should be available. However, the signal isn't really good at home, so we're going to have to send you a technician. He can come during the week i
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @Hevesi, You should see it now. I remain available.
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
Problème
Hello @Diao, I have just run an update on your modem. Could you check if everything is ok? I am still available.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello again and thank you all for trying to help. I did a little more digging into the issue and found a publicly available website (updated every month), that allows to view all stationary transmitting antennas. If I zoom into the area of the A
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
When a callback is encoded, they make several attempts to call you within 48 hours. They should therefore try to contact you again as soon as possible. I remain available.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
I am delighted that everything is settled following your telephone contact with my colleague. We remain available. Beautiful day
Wifi going down frequently
I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.
Problème
Hello @Ole, I am pleased to see that a troubleshooting has been carried out and that you have recovered your services. Sorry for the inconvenience. I remain available.
No Internet Connection
Just came back from travel, and no internet…. I have GIGA, located in 1150 WSP and this is the third or fourth time this happens…….absolutely unacceptable when your work depend on it. Usually during a week connection cuts once or twice for 15-20 min. but now there is nothing. This is all in all a
Problème
Hello @Jani, I see that you have contacted our administrative service in the meantime and that your request has been taken into account. I am still available,Nice day.
Leaving Belgium and need to cancel Voo Subscription on 31 October 2022
Hello, I have been calling the number 04 266 41 14 to cancel my internet subscription, but nobody is answering. I would like to cancel my internet on October 31st as I will be leaving the country. Can you please help? My client number is 0022119191. Thank you very much! Jani
Question
Hello @VenkatChandrasekaran, I see that your modem is online and its readings are good. Is the problem still there? If necessary, please come back to me. I remain available.
WiFi down since night in Evere
My WiFi down since night. Is there an outage? Red light keeps blinking.
Problème
Bonjour @vincenth, Je vois que vous avez entre-temps à nouveau eu notre service téléphonique en ligne ce matin. Mon collègue a dû vous informer de la situation. Après une première analyse, le service réseau mentionne avoir clôturé l'intervention
Simon B
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Coupure réseau internet mignault 7070
Bonjour cet Pm, grosse coupure réseau sur mignault (une de plus). Sms reçu problème réseau. Réseau Rétabli vers 15:00. 17:00 programmes tv toujours inaccessibles. Rétablis suite appel téléphonique. 22:30 de nouveau coupure totale réseau. Internet et services tv inaccessibles. Ça devie
Problème