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New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
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Ma connexion Internet
Solution acceptée
Hello @jeraabu_88 :) I just notified the tech team, they should contact the technician to cancel very quickly. We remain available if you wish to ask questions or explain to us what motivated your decision;) Have a good day, @theo2007
Want to Cancel my Registration
My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.
Problème
Solution acceptée
Hello Lachireddy, I see that your request has been processed today. Your VOO services will be stopped for 30th April 2021. We can send the information back to the department concerned if you don't have any documents to give us. The modem is an old mo
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hello @Jakaitis, First of all, I would like to inform you that the forum is a public space that everyone can consult, so I invite you not to communicate private information such as your customer number. Concerning your request, I notice that you ha
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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Hi @rusticshiv , I can confirm this. You must take with you the modem (see picture) and its power supply. Put it in a box to facilitate the transport ;-) I remain available :-) Have a nice day !
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hi Cedric, We use the wifi functionality. When the internet stopped working, we checked the Voo router, and could see that the internet light had turned off. After restarting, the internet started to work again, but this has happened a few times in
Lost internet
On Saturday at 22:24, we lost the connection through the router. I switched off and on at 2:24 and after restarting twice, it started working. Yesterday at 2:40 am, it stopped again for 8 minutes. There have a been a few stops and starts recently. Is it our router that's got a problem? I'd be pleas
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There are 2 possibilities available to you: - Make an assignment of contract, you will find the procedure to follow in the link below: http://spr.ly/61216JApCj - Wait for the termination of your contract and make a new one for t
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
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Hi @Stack ! We can try to replace your VOO modem free of charge. Two solutions are available to you : - through the passage of a technician, - via a UPS relay point. What would you prefer? (I will keep this conversation "private" to
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern, 1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.
Problème
Hi @Damboz, Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Hello @GSS, I can see that the speed test results are excellent compared to the speed available under your contract. As suggested by Roylion15, we can change your contract to a TRIO NET SUPER RELAX for €79 per month. However, I would like to p
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
@jeraabu_88 , Hi, First of all, you should delete your customer number from your message. It is a private information that should not be disclosed and it should only appear in your profile. To edit your message, clic on the three dots on the uppe
Want to Cancel my Registration
My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.
Problème
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
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Ma connexion Internet
The modem is already delivered to the UPS point SRL LINA SHOP, AVENUE DE L'OPTIMISME 29, 1140 EVERE. When you go to pick up the new one, you will have to drop off the current one and its power supply (packed in a cardboard box) at the UPS point. T
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hi again Lenny, Thank you for your suggestion. This is what I do when I look at a programme via the Box Evasion and it works perfectly. HOWEVER, this option isn't available when you rent a film. Whether it is possible when you have rented it,
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
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Be careful not to be confused 5G is a mobile network technology not available yet in Belgium and wifi networks in 5 GHz is a recent wifi technologyAll smartphones are not yet equipped to capture this wifi frequency. If your smartphone does not see th
mobile compatible réseau Wi-Fi « -5G »?
Bonjour,en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g,https://assistance.voo.be/fr/internet/connecter-5g-wi-fià la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez VOO
Question
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Hello Vorzova, Looking at your file, I see that you have contacted one of our agents and that an appointment with a technician has been set tomorrow morning between 8 am and 1 pm. Get back to us if you have any questions, we remain available for an
No internet connection- LED light “online” on modem is off
Hello my internet connection is not working, the modem light on wifi is on but the online light is switch off. Could you please let me know how to get the internet back working? Also are there any disruption in Ixelles reported? Thanks
Problème
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi
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Bonjour @vincenth, Je vois que vous avez entre-temps à nouveau eu notre service téléphonique en ligne ce matin. Mon collègue a dû vous informer de la situation. Après une première analyse, le service réseau mentionne avoir clôturé l'intervention
Coupure réseau internet mignault 7070
Bonjour cet Pm, grosse coupure réseau sur mignault (une de plus). Sms reçu problème réseau. Réseau Rétabli vers 15:00. 17:00 programmes tv toujours inaccessibles. Rétablis suite appel téléphonique. 22:30 de nouveau coupure totale réseau. Internet et services tv inaccessibles. Ça devie
Problème
Hello, It is in order, the SOLO RELAX command is finalized. Unfortunately, I didn't have any more appointments available for the 23/08 (there was only the evening time slot 5pm-8pm, but this one is paying 25€). So I fixed the appointment
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Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
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