Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (104)
If you enter Voo Assistance and scroll down that page you can see technical assistance button. If you click on this button you can fill that form. When you filled that form you should get technical assistance or answer in two working days. I tried
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
Solution acceptée
Réponses DNS incorrectes reçues du serveur DNS Voo
Bonjour, Depuis quelques jours, le serveur DNS de Voo (62.197.111.140) renvoie des adresses IP incorrectes pour tous les noms de la zone "ddns.net". Après investigation, il semble que la cache du serveur DNS de Voo soit polluée avec un enregistrement "NS" incorrect, comme on peut le v
Problème
•
Ma connexion Internet
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Solution acceptée
Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i
Question
•
Ma box .évasion
TOMORROW is always the same answer since the problem started eight days ago. I have been calling VOO daily for eight days and the automatic reponse was always TOMORROW (countdown included). In my opinion it is a very smart response because I never t
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @gkalayci, While your line signal is stable, the speed and stability of Wi-Fi depends on the environment. Your modem should be in a 100% ventilated space and upright. Certain elements disturb the WI-FI such as thick walls, metal radiators, b
Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème
Quelle est la différence entre wifi AX (6) et wifi AC (5) ? Y-en-a-t-il un à conseiller plus que l'autre ? Désolé, je suis vraiment novice dans ce domaine. Ce sont les normes des wifi, en gros le wifi 6 est plus rapide mais uniquement avec des app
Étendre wifi dans la maison.
Bonjour à tous, J'ai déménagé début d'année dans une maison où nous avons pris TrioMax mais malheureusement la connexion n'est pas suffisante au 2e étage pour faire des réunions de télétravail ou voomotion par exemple (routeur au rez-de-chaussée). Je pensais donc acheter un répétiteur WiFi mais on
Question
No Internet Connection
Just came back from travel, and no internet…. I have GIGA, located in 1150 WSP and this is the third or fourth time this happens…….absolutely unacceptable when your work depend on it. Usually during a week connection cuts once or twice for 15-20 min. but now there is nothing. This is all in all a
Problème
•
Ma connexion Internet
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Solution acceptée
Opening port does not work (linux)
Hi all,please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least.I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connection
Question
•
Ma connexion Internet
Solution acceptée
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
•
Mon téléphone mobile
Solution acceptée
Hello I’ll answer the first two questions 1) the function of dhcp reservation is always present, but the interface different, I will post a capture later to explain you (when i’m at home) 2) the old modem , you can drop it off at the recyparc o
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
Question
Hello @Christophe C, while writing this time I am literally sad that once again I have to write here for such a small thing. As you can see that the last time I wrote here was 12 days ago. In between these days, I got a call from VOO which I couldn
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Solution acceptée
betv
When I watch a film that I have put on My Selection and stop the film for 5/10 minutes to make myself a cup of coffee when I resume the film it starts from the beginning and not where I left off. Very annoying. I hope somebody has an answer. I am very pleased with the service of VOO
Problème
•
VOO TV +
Solution acceptée
No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
•
Mon installation Internet
Solution officielle
No internet+TV at home again
Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to
Problème
•
Ma connexion Internet
Hi, Sorry for the late answer. I see that you've had a contact with our commercial department, and the change was made on the 01/04.
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Hello, Your IP is now public. Please reboot your modem to apply the change. I must add everything Roylion15 told you is perfectly correct, and the way you answered him while he was trying to help is very innapropriate. This kind of behavior is not we
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi, In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids). So, you will have 3 ph
Marcs
commenté
il y a 2 ans
vers la conversation :
0
0
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question