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Hello @schildpad Could you please indicate your client number in your profile so that I can access your file?  We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs

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il y a 2 ans

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Customer service in English?

Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!

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urbainarthur Your french is better than my English, congratulation :wink:

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il y a 7 ans

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Faites connaissance avec La Communauté !

Bonjour et bienvenue ! Le Forum VOO est un lieu d'entraide, mais aussi surtout de partages ! On a très envie de mieux connaitre notre Communauté, alors n'hésitez pas à nous dévoiler vos petits secrets :grin:Nouveau venu ou habitué des lieux, présentez-vous ! Pourquoi se présenter ? Beaucoup de membr

Article

Hello victorfvm, Sorry, but I don't speak Portugese. Can you speak english, or french ?

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4100 block

Eu não posblocso obter o serviço interativo do site quartie pelo número 4100 que funcionou anteriormente, por favor desbloquear o serviço.

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Hello English Premier League 2022-23 Live Streaming & TV Channels, EPL 2022-23

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Premier league

Bonjour, des nouvelles concernant les droits tv de la premier league 2022-2025 ?

Question

I called many times and I requested someone who would speak English. However, there is no-one from the support team.

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il y a 3 ans

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Cancel the internet subscription

Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not

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Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?

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le Telenet ouvriras en wallonie ?

bonjour j'ai lu un journeaux du dheure https://s16.postimg.org/c0wis6c11/Telnet_revient_retour_wallonnie.jpg Est ce que l'année prochaine, le telenet serai ouvert en wallonie ? Est ce que si peut etre arreté chez voo ?? quoi je ne comprends pas ? bon lecture Rodrigue

Question

Hello, The right phone number to cancel your subscription is 04 266 41 14 , but don't know if there is someone who speak english. Not sure it will be possible via the forum , normally they are no more allowed to do it ..... ( I am not a Voo

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want to cancel my internet

I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription

Question

Thanks Gilles.I tried this 04 266 41 14 and no english.From your reply is it my connection is already in cancellation process ? Kindly advise me .thanks

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want to cancel my internet

I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription

Question

Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive

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il y a 2 ans

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Customer service in English?

Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!

Problème

Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)

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il y a 5 ans

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Can somebody look at this? Thanks!

Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op

Problème

Good evening @njramu   I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information.   Regarding

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Request to termination of VOO Connection as I will switch to Orange.

Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t

Problème

ok thanks, Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted. Can you assist me to re-arrange the call back option ?

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Termination of phone service

Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV

Problème

Termination of contract

Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo

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URGENT- Close internet connection

Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.

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Hello ? , @arianna  Italian is not one of the languages allowed on the Voo forum. Please use French, English, Dutch or German. Also read the forum rules here (french) :  https://forum.voo.be/page/la-charte thank you ! 

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ricarica

Sono la moglie di un ragazzo che lavora in belgio vorrei sapere dato che lui ha fatto la sim nuova voomobile vorrei capire come posso caricarla dall'italia???

Question

Solution acceptée

Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.

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il y a 2 ans

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VOO Internet Cancellation Request

Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.

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