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ok thanks, Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted. Can you assist me to re-arrange the call back option ?
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hello, The right phone number to cancel your subscription is 04 266 41 14 , but don't know if there is someone who speak english. Not sure it will be possible via the forum , normally they are no more allowed to do it ..... ( I am not a Voo
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Solution acceptée
Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
Hello ? , @arianna Italian is not one of the languages allowed on the Voo forum. Please use French, English, Dutch or German. Also read the forum rules here (french) : https://forum.voo.be/page/la-charte thank you !
ricarica
Sono la moglie di un ragazzo che lavora in belgio vorrei sapere dato che lui ha fatto la sim nuova voomobile vorrei capire come posso caricarla dall'italia???
Question
Which tv flemish channels be received in wallonia
I receive conflicting official info regarding what can be capted in wallonia. So, what is the truth? Which channels (flemish and english) can be received as part of normal 80 channel tv pack?
Question
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Mes chaînes TV
ive tried calling and i can only speak english, i gave the guy that answered my phone # and he said someone would call me back but they never did. please help. is there a way to schedule a technician online? i cant navigate the menu when i call its
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Good evening @njramu I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information. Regarding
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème
No Internet Braine l'Alleud
Apologies, i can't speak French. Hopefully somebody can understand my English. My internet stopped working about 30 minutes ago. I've switched the modem off, waited, switched it back on and the Online light does not come back on.
Problème
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Ma connexion Internet
Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)
Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
Question
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
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Ma connexion Internet
Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Solution acceptée
Hi, When you cancel your subsciption, they send you a "letter of restitution" (it's perhaps a mail) Restituer le matériel VOO : comment ça marche ? You need to wait this document because the will not allowed you to give the material back wit
When and where should I return the modem?
I had called the number of 04/2664114 to cancel my subscription from 14/02/2023 on 13/02/2023. The VOO staff also called me back to confirm my cancellation. When and where should I return the modem to VOO because I didn't receive the email or information from VOO?
Question
Solution acceptée
Hi @denis_rossi You seems have a problem with the upstream channel, you have only one who works (it is mayby nomal in your area but i dont think so. Have you ever tried to restart your modem ? and chec your wire (coax)I think you need to call the hel
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Hi, Which numer tried you ? the 04/266 41 14 ? This is the only number to call for cancel your subscription. Unfortunately, there are few peopel who speek English, so it's possible that you need to try multiple time. When do you leave Belgium ? I
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
Question
Hi alloja, I think I've done already both things. the first seems what was asked by @cosmos1999 Hi@denis_rossi, The two first things you can do are: check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, b
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive
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Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème