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I have added customer number in my profile
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
@slosapio One number was incorrect in the references you had indicated in your profile. It is now in order. On the other hand, your decoder does not seem to have been provisioned since installation. I have just created a request to the Technical Se
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
Good afternoon @gkalayci, Can you elaborate ? Are you getting disconnected, do you experience a slow internet or a little bit of both ? Is it
Internet mess in Ixelles
For the last 2 days we have seriously bad connection in Ixelles. What is wrong?
Problème
Hello @nitishjha In your profile, it is not on the public forum please delete.
Woluwé - My internet connection keeps dropping...
Hello My internet connection keeps dropping. I am situated in woluwe commune? This is happening since yesterday. Can someone help me please?
Problème
Hi, If not yet done, putt your customer number in your forum profile
Horrible connection speed on Gigabit internet
Hey Support team!I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo!First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495And
Problème
Ok Thanks , it is removed from post and it is available in the profile. Could you check what is the status ? Thanks!
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Oui j'ai plusieurs profiles. Comment activer les recommandations ?
Box évasion très très lente
Depuis plusieurs jours (voir semaines) je rencontre un réel problème de lenteur avec la box évasion. Elle ne réagit pas trop à la télécommande (que j'ai réinitialisé) ou c'est très très lent.
Problème
Of course they will check this quickly... Don’t forget to enter your customer number in your forum profile.
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Bonjour @Kevin P , J'ai modifié mon profile, il devrait y apparaitre. Cordialement.
Problème de stabilité de la ligne dans la zone Wanze
Bonjour, Depuis hier, vers 16h-17h, je constate une stabilité très aléatoire de ma connexion internet. J'ai du mal à charger des pages internet, vidéo Youtube et ça impacte également certaines applications (ce qui exclus un soucis de mon navigateur). J'ai reboot mon modem plusieurs fois et égalemen
Question
Hello, Not the right place for the customer number it must be written only in your forum profile never in public. Thanks .
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Bonjour, J'ai ajouté mon n° de client dans mon profile. Bon WE
Apps Vootv+ et site Vootv+
Bonjour, impossible de me connecter sur vootv+ via PC navigateur Chrome ou Edge (Nous n'avons pas pu contacter notre serveur. Veuillez vous assurer que les cookies peuvent être utilisés, ensuite, vérifiez votre connexion internet et réessayez.), ainsi qu'avec l'application (OUPS ! un problème est ap
Problème
Thank you, I do have a Voo amplifier plugged into the wall and it is green. My customer number is on my profile. Thank you
Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
Problème
N'oubliez pas d'ajouter votre numéro de client dans votre profile
Plus de connexion suite à panne générale
Plus de conx depuis hier a 17h . Je téléphone ils m'ont dit panne général et ca va revenir vers 22h30 alors la on est le lendemain 14h et tjrs rien de chez rien Je regrette fortement d'avoir choisi ce
Problème
Hi @Armony V, It has been a week and I still see a subscription in my profile.Can you please check the status? Thank you. Onur
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
Thanks @Marcs,My client code is already on my forum profile.Today the situation has not changed. I still have no internet at my place.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
j'ai retrouvé l'autre sujet @kcador profile enfant | Le Forum VOO
guide tv
Sur pc et sur smartphone, pas de guide tv, donc impossible de regarder en direct une émission.
Question
Merci, parti en octobre 2018 Mon numero de client est dans Mon profile.
En attente d'un remboursement suite à mon départ en octobre 2018
Suite à mon départ je n'ai jamais été remboursé comme me l'avait dit la préposée au centre de Ans. Cela ne me conforte pas à un retour chez Voo un jour ! Ma domiciliation toujours ouverte je vais maintenant la fermer. Bonne soirée
Problème
okay, thanks I have updated my customer number now to the profile.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
Hi @Damboz, Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.
Gilles N
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No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème