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Hello, I'll need your customer number to be able to check your internet connection. You should add it in your profile, then add a comment in this topic.
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello @Kovacova, Have you contacted us in the meantime?Could you please indicate in your Forum profile, your mobile number and the name of the account holder of your order?
Placed a order on Voo.be but did not recieve E-mail as confirmation
Placed a order on Voo.be but did not recieve E-mail as confirmation
Question
Hello @griffdaddy, As everyone has told you, the intervention of a technician is necessary for an installation.Do not hesitate to put your complete address in your profile.
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Hello @Nita In order to help you, can you please add your customer number in your profile? Is it mobile or wifi network coverage ?
Installation
The coverage throughout the home is bad, I just received installation today. What can be done to resolve?
Problème
Hello @Jakaitis, You don't have a cell phone with us since 2021.If it's for another file, could you please correct the customer number on your Forum profile ?
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @creaftomp, Can you enter your customer number in your profile? With this I will be able to connect to your file ;)
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello @AnuragTangra, In order to help you, we need access to your file. Could you please add your customer number to your profile?
"Why does internet consistently drop nightly?"
What could be the potential reasons for a consistent nightly internet outage occurring at the exact same time, and what troubleshooting steps or strategies can be employed to identify and resolve the issue?
Question
Solution acceptée
Hello @Yasuhide Could you please add your customer number to your profile? This will allow me to access your file and verify your signal. Thank you.
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Hi, Sorry for the late answer. Have you received the bill ? If you still need something, I'll need you to add your customer number in your profile.
did not receive bill
I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!
Question
Hello @Shashank, Could you please complete your Forum profile with your customer number as requested above?We can see what's going on.
Payment paid not reflected
Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!
Question
Hi, No problem. Can you add your client number to your profile (under employee ID) ? Let me know when it's done.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hello @slosapio, Could you please check your customer number in your profile? I can't find a customer record with the number listed.
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
Solution officielle
Hello @schildpad Could you please indicate your client number in your profile so that I can access your file? We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Solution acceptée
Hello @Videoguard, Could you please complete your Forum profile with your customer number? We'll be able to see what's happening to your Internet connection. As Roylion mentioned, we use our own mobile core, so unfortunately we don't have 5G
When will VOO offer 5G?
Hi , i'm a week new member of VOO , love the network but often have high ping. I hope this issue can be resolved? Also when will VOO costumers be able to use 5G ? I was roaming in Holland , befor i was mobile vikings , i had 5G in holland and with voo i do not.
Question
Good evening @Urb, Could you add your client number in your profile, so I can gain access to your modem and see what went wrong ? I am waiting for your return. Have a nice evening,
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello @mhovezak, Could you complete your Forum profile with your customer number?We will be able to see if there is a problem up to your modem.If you have lights, it doesn't seem to be a power problem. However, the CG3700 modem needs to be repla
Modem does not work
Hi. My modem Netgear is not working properly from this morning. The day before it was absolutely ok. Problem is that only the light caled "Phone 2/Thermal warning" is blinking (red colour). No other warning light flash. Restart, unplug and other basic solutions did not help. Maybe power adapter is d
Problème
Bonjour @Polo Suivez bien le lien de notre expert. J'en profite pour vous inviter à ajouter votre numéro de client dans votre profile au besoin.
Nouvelle numérotation chez Voo?
Bonjour à tous, Je viens de recevoir le magazine de l'abonné BeTV et il semble qu'un petit changement de numérotation sera prévue en date du 1er Février 2022. Auriez-vous la liste complète des changements qui seront fait?
Question
Hello @backbencher, Could you add your customer number to your Forum profile? We don't have access to it (if we are talking about internet activities).The only way to access them is through court decisions when the police contact us to g
technicolor tc7210 admin features
Hi How do I see the browsing history of my Technicolor TC7210 router? Is it possible to log into the admin panel of the Technicolor router independent of VOO, or are these the same admin panels?
Question
Bonjour, Il faut voir si c'est une question légitime. Je n'ai pas retrouvé de numéro de client sur le profil. @obito_12 Feel free to add your customer number to your Forum profile and when in doubt, you can tell us how much is two plus
LED TV shield made of plexiglass?
In a gallery, we're looking at ways to secure a 75" TV set vertically on the wall, a few inches above the ground and near foot traffic. To prevent the TV from damage, we're thinking of using a plexiglass cover with a wooden picture frame. Because we encourage people to snap photos, it's likely that
Question
Hello @PA9A Could you add your customer number to your profile? We will already check if you are in public IP. Then we will do some more tests. Thibault
Thibault
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I can not connect to my company VPN since last week.
Hi, since last week i can no longer connect to my company VPN. I am connected to the VOO router via LAN cable. My companies IT department has reviewed and all my computer settings are OK and the VPN server is up. So then we disconnect the LAN cable to the VOO network and tried via mobile network (
Problème