Promeneur
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3 messages
New subscription
Hi all,
I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives?
Thanks,
cosmos1999
Expert
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5.8K messages
il y a 2 ans
Hello,
You cannot do the installation by yourself.
A technician from Voo will come with the needed materials ( including the modem ) to do the installation.
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Marcs
Top Expert
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21.1K messages
il y a 2 ans
hi,
I think they don't send a modem by postmail for a new subsciption, so they sure will send à engineer to activate your line.
If you know already your customer number, please put it in your profil, if not you can write in the same place your postal adress, a voo official will give you the right answer.
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griffdaddy
Promeneur
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3 messages
il y a 2 ans
Ah okay. Thanks guys, that's a shame. It would be such a simple thing to do myself instead of waiting until next month
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Nicolas O
Officiel VOO
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1.7K messages
il y a 2 ans
Hello @griffdaddy,
As everyone has told you, the intervention of a technician is necessary for an installation.
Do not hesitate to put your complete address in your profile.
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Marcs
Top Expert
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21.1K messages
il y a 2 ans
Hi,
Why do you speek about the next month ? You have already one appointment in the beginning of october ?
(Modifié)
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griffdaddy
Promeneur
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3 messages
il y a 2 ans
Thanks again everyone. I was automatically assigned an appointment in the middle of October but was able to select an earlier one manually from my account.
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Nicolas O
Officiel VOO
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1.7K messages
il y a 2 ans
Perfect.
Don't hesitate to come back to us if needed.
Have a nice day.
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