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Solution acceptée
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Augus
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Mon contrat VOO
Solution acceptée
Activation ou non des sous-titres, choisir ou non la VO d'un film
J'aimerais retrouver ces fonctions si simples à activer sur feu vocodeur grâce à ses petits boutons colorés. - Dans le menu activation des sous-titres, je demande activé >> s'affiche alors en PERMANENCE en bas de l'écran "ce programme n'est pas sous-titrée en français" sur les 3 chaînes de la RTB ma
Question
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Ma box .évasion
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I forgot to put the
Problème
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Mon contrat VOO
Hello @rtj007 You can call 078/50.50.50 and ask to speak to someone who speaks English.
Cannot Sign in to myvoo
My wife has an account, and every time we try and sign up to myvoo portal - it says "activation code sent to " - however we never receive the email to activate the account. We try the password reset form, but that still doesn't work. I have tried calling but customer service is only in French and we
Problème
I'm sorry, the service is only available by phone. Indeed, some colleagues also speak English, so don't worry :-)
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
Question
I can totally understand, don't worry. Knowing that it's indeed difficult to get an English-speaking caller on 078, don't hesitate to ask your questions here if you need to.Sorry again for the inconvenience!
Internet problem in Casteau
Again without internet in Casteau!! I am trying to contact VOO support but I can't!!!! A lot of problems with internet the last period. Maybe is time to change VOO
Problème
Solution officielle
Hello @schildpad Could you please indicate your client number in your profile so that I can access your file? We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
Language options
Could we please get the option of original comments or commentators in English? Or the option to change language? As I watch UFC for 5 years on Telenet, since 1st of January it moved to VOO sports, and they only speak French.... and I don't.... And they keep talking the full length of every show....
Idée
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Mes chaînes TV
Hello @radhakrishnan The colleague you spoke to on the phone on 29.07 has indeed requested for an English-speaking person to contact you again. This may sometimes take several days, but don't worry, you will be contacted again at the mobile number
Cancel my internet
I tried calling support for cancelling my internet but no one returns the call in English. what is the procedure to cancel my internet subscription. I need to cancel by 15 Aug 2025.
Problème
Hello @richardhyde, As explained by @Marcs , if you want to cancel your contract, you must contact the direct number 04/266.41.14, which is the department that handles cancellations. Please let me know if you have any problems reaching the n
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
Problème
Solution acceptée
Hello cupcake20x12, Unfortunatly there isn't a specific option to get this information with La box .évasion. I found a little trick though... When your in the VOD catalogue, begin a search by typing "VOST". The results will show you the movies that a
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
Hello victorfvm, Sorry, but I don't speak Portugese. Can you speak english, or french ?
4100 block
Eu não posblocso obter o serviço interativo do site quartie pelo número 4100 que funcionou anteriormente, por favor desbloquear o serviço.
Question
urbainarthur Your french is better than my English, congratulation :wink:
Faites connaissance avec La Communauté !
Bonjour et bienvenue ! Le Forum VOO est un lieu d'entraide, mais aussi surtout de partages ! On a très envie de mieux connaitre notre Communauté, alors n'hésitez pas à nous dévoiler vos petits secrets :grin:Nouveau venu ou habitué des lieux, présentez-vous ! Pourquoi se présenter ? Beaucoup de membr
Article
Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?
le Telenet ouvriras en wallonie ?
bonjour j'ai lu un journeaux du dheure https://s16.postimg.org/c0wis6c11/Telnet_revient_retour_wallonnie.jpg Est ce que l'année prochaine, le telenet serai ouvert en wallonie ? Est ce que si peut etre arreté chez voo ?? quoi je ne comprends pas ? bon lecture Rodrigue
Question
Hi @rtj007 , Would you know someone who is bilingual English/French or Dutch/French and could assist you when calling tech support ? Shouldn't be difficult to find in Brussels.
Cannot Sign in to myvoo
My wife has an account, and every time we try and sign up to myvoo portal - it says "activation code sent to " - however we never receive the email to activate the account. We try the password reset form, but that still doesn't work. I have tried calling but customer service is only in French and we
Problème
Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello English Premier League 2022-23 Live Streaming & TV Channels, EPL 2022-23
Premier league
Bonjour, des nouvelles concernant les droits tv de la premier league 2022-2025 ?
Question
Hello @Ana luisq, You've already moved house, and someone will be able to return your equipment by post once the return label has been generated? To submit a request to cancel your services, please contact our customer service department by tele
Cancel my Internet
Hello, I already moved from Belgium and want to cancel my voo internet subscription. What I have to do to cancel my internet?
Problème
Hi, You need to phone at number 078/50 50 50 but i doubd that you will find somebody who speek english. The other way is here on the forum, the official speek english, but you need to put your customer number in your forum profile
Marcs
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Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
Question