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Hello @Nita, The information given by @Marcs are correct.In order to cancel your products, you must contact 04/266.41.14. If the person on the other end of the line does not speak English, she will transfer you to another colleague without a
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
Solution officielle
Hello @schildpad Could you please indicate your client number in your profile so that I can access your file? We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello @radhakrishnan The colleague you spoke to on the phone on 29.07 has indeed requested for an English-speaking person to contact you again. This may sometimes take several days, but don't worry, you will be contacted again at the mobile number
Cancel my internet
I tried calling support for cancelling my internet but no one returns the call in English. what is the procedure to cancel my internet subscription. I need to cancel by 15 Aug 2025.
Problème
Hello @richardhyde, As explained by @Marcs , if you want to cancel your contract, you must contact the direct number 04/266.41.14, which is the department that handles cancellations. Please let me know if you have any problems reaching the n
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
Problème
urbainarthur Your french is better than my English, congratulation :wink:
Faites connaissance avec La Communauté !
Bonjour et bienvenue ! Le Forum VOO est un lieu d'entraide, mais aussi surtout de partages ! On a très envie de mieux connaitre notre Communauté, alors n'hésitez pas à nous dévoiler vos petits secrets :grin:Nouveau venu ou habitué des lieux, présentez-vous ! Pourquoi se présenter ? Beaucoup de membr
Article
Hello victorfvm, Sorry, but I don't speak Portugese. Can you speak english, or french ?
4100 block
Eu não posblocso obter o serviço interativo do site quartie pelo número 4100 que funcionou anteriormente, por favor desbloquear o serviço.
Question
Hello English Premier League 2022-23 Live Streaming & TV Channels, EPL 2022-23
Premier league
Bonjour, des nouvelles concernant les droits tv de la premier league 2022-2025 ?
Question
I called many times and I requested someone who would speak English. However, there is no-one from the support team.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
Question
Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?
le Telenet ouvriras en wallonie ?
bonjour j'ai lu un journeaux du dheure https://s16.postimg.org/c0wis6c11/Telnet_revient_retour_wallonnie.jpg Est ce que l'année prochaine, le telenet serai ouvert en wallonie ? Est ce que si peut etre arreté chez voo ?? quoi je ne comprends pas ? bon lecture Rodrigue
Question
Cancel my internet
I tried calling support for cancelling my internet but no one returns the call in English. what is the procedure to cancel my internet subscription. I need to cancel by 15 Aug 2025.
Problème
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Ma connexion Internet
Hello, The right phone number to cancel your subscription is 04 266 41 14 , but don't know if there is someone who speak english. Not sure it will be possible via the forum , normally they are no more allowed to do it ..... ( I am not a Voo
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Thanks Gilles.I tried this 04 266 41 14 and no english.From your reply is it my connection is already in cancellation process ? Kindly advise me .thanks
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
ive tried calling and i can only speak english, i gave the guy that answered my phone # and he said someone would call me back but they never did. please help. is there a way to schedule a technician online? i cant navigate the menu when i call its
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Can somebody look at this? Thanks!
Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op
Problème
ok thanks, Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted. Can you assist me to re-arrange the call back option ?
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Good evening @njramu I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information. Regarding
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
I can totally understand, don't worry. Knowing that it's indeed difficult to get an English-speaking caller on 078, don't hesitate to ask your questions here if you need to.Sorry again for the inconvenience!
Simon B
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Internet problem in Casteau
Again without internet in Casteau!! I am trying to contact VOO support but I can't!!!! A lot of problems with internet the last period. Maybe is time to change VOO
Problème