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Hi Megan E, On our side, roaming is already activated. Can you check the settings of your phone? Roaming data may not be enabled. :)Also, in roaming, you are limited to 60 minutes of calling, 60 SMS and 200 MB of data per day. If you want to use more
Turn on Roaming
How to activate roaming? When I go to France, my data disappears because my roaming is disabled. We live near the border, so I often go to France and the UK and I need access to data. Thank you in advance for your help!
Question
vous savez m aider?? je joue à Call of et mes NAT sont en STRICT help me
Soucis de connexion : grosses lenteurs et déconnexions
Bonjour, depuis hier soir, j'ai de gros soucis de connections :( voici mes niveaux: La connexion fonctionne quelques instants, puis ne réponds plus, on fonctionne tres lentement. Modem rebooté, et réinstallation d'usine tentée mais ça ne résout rien :(
Problème
VOO SPORT 1, 2, 3
Do we no longer get these 3 channels as part of the Quatro Maxi package?
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Mes chaînes TV
Hi Leib, Can you perform an electrical reboot of the VOOcorder? For the CI+, could you do a new channel search? I am of course still available. Have a nice day.
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at
Question
Hello Appswiz! What is the model of your phone? It is possible that a reconfiguration of the APN may be necessary for you to be able to benefit from 4G again. Nice evening to you, Feel free to look here for your problem: VOO Assistance(FR)
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Panne récurrente Internet
Bonjour, je subis des déconnexions en permanence. Impossible d'accéder à internet. Parfois après redémarrage du routeur cela fonctionne 30 minutes maximum. Beaucoup de messages CCAP commanded power exceeds value corresponding to the top of the DRW, ou power in excess of 6db. Savez-vous d’où le probl
Problème
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Ma connexion Internet
Solution acceptée
Internet Problem
I recently upgraded my plan to VOO Solo Max. As per the plan i should get upto 400 mbps of speed. But i don't even get 50 mbps. And i also observe wifi is going down sometimes.
Problème
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Ma connexion Internet
Hello Probably you need an update (manual) of the modem profile. Generally, this happens automatically but sometimes you also have to wait for the first day of the following month. 🤔
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second half
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Discussion dédié au déménagement
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pierre,
Question
Solution acceptée
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone wh
Problème
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Ma connexion Internet
Australian Open Tennis 2022
Will VOO be offering its clients the possibility of seeing the Australian Open Tennis?
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Mes chaînes TV
Can you tell me the last three digits of the card you have issues with please ?
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
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Hii ... I wanted to know about the status of my internet connection. I do not use the public Ip or private Ip. I also want to know about the disadvantages of Internet connection in public Ips.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour conn
Question
Déconnexion cod sur ps4 toutes les 5 min
Bonjour, mon epoux joue en réseau à call of duty sur ps4. Nous avons la fibre et j'ai investi dans un écran gamer mais rien y fait il est déconnecté toutes les 5 min. Mon opérateur internet est intervenu sur notre réseau et il n'y a pas de problème. Comment puis je solutionner ce souci ? Merci de vo
Problème
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Mes objets connectés
Solution acceptée
Probleme NAT ps4
Bonjour, je suis en type de nat 3 sur ma console (ps4) sur le jeu call of duty modern warfare j'aimerais bien les ouvrir pour être en ouvert mais je n'ai aucune idée de comment faire
Problème
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Ma connexion Internet
@ Marks its not a spam ok ... none of your business ...
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
Bonjour,1er contstat: En acceptant Family FunNous perdons AB MOTEUR, SFR SPORT 2, HISTOIRE, SCIENCE ET VIE, PLANETE +, BFM TV, I TELE C'est à dire 7 chaines supprimées, pour être remplacées parGame one, mangas, Tonnami, Boing, Tiji, Canal JC'est quo
Changement de bouquet : du Panorama au Family Fun
Bonjour je suis intéressé de changer le bouquet panorama pour familly fun avec option discover more mais j ai remarqué que certaines chaînes sont en doubles avec le bouquet documentaire serai très il possible à ce moment là de résilier le bouquet documentaire merci d'avance
Question
Hello @despoinasikali, After reviewing your case, I have identified an instability in the internet signal outside and I have requested an analysis by the relevant department. This is currently being processed. The return of an optimal service
Antoine A
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il y a 10 mois
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WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
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