Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (325)
Hello Probably you need an update (manual) of the modem profile. Generally, this happens automatically but sometimes you also have to wait for the first day of the following month. 🤔
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hi, You need to phone at number 078/50 50 50 but i doubd that you will find somebody who speek english. The other way is here on the forum, the official speek english, but you need to put your customer number in your forum profile
Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
Question
Hello Margarita877, I don't quite understand the question. What do you want to know ? Please, add you customer number to your profile, so we can access to your customer file. :)
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hello I have update the phone number in client number in profile. It ends in 44. Regds Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hi, When is the last moment that you will be able to make the payment ? I am not sure that a refund is possible on a foreign bank account. If not yet done, put your customer number in your profile, maybe one voo official can help you, perhap
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
Question
Hi, If they replaced your modem with a new one, you have probably get back to the old subsription profil till the 1st december. If not yet done, put your customer number in your forum profile, so one official can confirm your situation.
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
@creaftomp Hi, It's always a bad idea to piggy back on an existing thread where a solution has been provided. To get visibility, you should create your own topic. Don't forget to record your customer number in your profile.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème
Bonjour Gilles, Voila, mon numéro de client se trouve sur mon profile. Merci beaucoup, Agnès
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Solution acceptée
Hi, Indeed, the only way to cancel a subscription is this number, by the way, and because you left the country in a few days maybe one official can help you (i am not sure they are allowed to do it). If not yet done, putt your customer number i
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
Problème
Hi, This is normaly the only number where you can concel your subsciption. If not yet done, putt your customer number in yout forum profile, maybe, the officials can help you. If not, have you somebody who can call the number for asking the cancel
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème
Hi, It's depend what you have. If you chose a gift (like a tv of wathelse) you will pay the installation and the activation. Put your customer number in your profile, so a official will be able to check your subscription to see if all is rig
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hi, Are you sure that the paymant was made on the good bank account, and with the right communication ? Are you also sure that there is not another old fergottent payment still due ? With your customer number in your profile, one official v
Payment paid not reflected
Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!
Question
Hi if the techician kwow That he make this, he have reported the problem to notified the insurence. If not yet done put your customer number in your profile, the officiels will check that
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
bonjour mettez votre numéro de client dans votre profile. On ne sait jamais, mettre un numéro de client sur le forum n'est pas sans risque.
impossible d enregistrer un programme avec un enregistreur dvd depuis voo tv+
j arrive plus a enregistrer un programme avec un enregistreur dvd depuis que j ai migrer sur VOO tv+ j ai branché avec un cable péritel a l arriere du décodeur VOO et sur mon enregistreur et il écrit protection de la copie alors qu avec l ancien menu voo motion ca allait
Problème
Hi, If not yet done, putt your customer number in your forum profile. Are you talking about purchasing equipment? It may just be the invoice in case you need to claim warranty to have proof of purchase Anyway, the officials shall look at that.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
Can you post your level ? [TUTO] Vérifier les niveaux du modem | Le Forum VOO And, if not yet done, putt your customer number in your forum profile, the official will need them to help you if necessery.
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
Hi @mmsonder , Like you, I am just a customer and therefor unable to help you any further. An official VOO will look at your request and get back to you. To make sure they will be able to assist you, please check that your customer number is listed
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Hello KPY_71, You can untick the unwanted notifications in your profile settings if those messages bother you. :)
Lionel S
commenté
il y a 5 ans
vers la conversation :
0
0
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question