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Payment paid not reflected

Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!

Question

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Invoice Payment

I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in

Problème

32

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Solution acceptée

Souci pour payer le smartphone commandé

Bonjour hier j'ai entrepris les demarches pour acheter un smartphone avec abonnement en boutique, j'ai recu l'email et au moment du payement la page a plante. J'ai voulu refaire la manipulation mais depuis ceci s'affiche "Not possible to reenter the payment details for order..." j'ai contacte vos se

Problème

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Hi, When is the last moment that you will be able to make the payment ? I am not sure that a refund is possible on a foreign bank account. If not yet done, put your customer number in your profile, maybe one voo official can help you, perhap

 commenté 

il y a 3 ans

 vers la conversation : 

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Final Contract Month - refund?

Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second half

Question

Hello @cvent, Indeed, we will receive the payment as an overpayment, and it will be used to settle the invoice for August. I remain available if needed.

 vers la conversation : 

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I put the wrong communication code in my bank transfer

Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?

Question

Hello Naveen, I've noted the payment from the store. I will forward your feedback to the billing department and will get back to you as soon as possible with updates :) Have a great weekend,

 commenté 

il y a 1 an

 vers la conversation : 

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Issue with bill generated this month

Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen

Problème

Hello @Naveen Kumar Sugumar, The relevant department has sent you an e-mail confirming receipt of payment dated 10/01/24. The correction has been made. I remain available.

 commenté 

il y a 1 an

 vers la conversation : 

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Issue with bill generated this month

Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen

Problème

I can't send you a document indicating that the cancellation was done in September because it was done in October. But I asked for the correction of the October invoice. You can therefore refuse the payment in zoomit :)

 commenté 

il y a 7 ans

 vers la conversation : 

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Résiliation VOOmobile - déménagement à l'étranger

Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s

Question

Issue with bill generated this month

Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen

Problème

48

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Commande d un smartphone

Bonjour J ai commande un smartphone hier jai efectuer le payment mais je nai rien recu par email et aucune information sur la livraison est ce que c est normal est sur l aplication my voo l option data est activè

Problème

68

4

Subscription duration

I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?

Question

18

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Hi, Are you sure that the paymant was made on the good bank account, and with the right communication ? Are you also sure that there is not another old fergottent payment still due ? With your customer number in your profile, one official v

 commenté 

il y a 3 ans

 vers la conversation : 

0

Payment paid not reflected

Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!

Question

Solution acceptée

Modem Netgear 3100 sans réseau -5G pour un nouveau client VOO

Salut j'ai Le même soucie que certain utilisateur voo, je suis venue de cher Belgacom il y 4 mois et j'ai reçue un modem qui n'a lui non plus du 5ghz j'ai déjà téléphoner au service client qui ma demander un payment de 50€ pour le changement du modem hors je trouve pas sa très correcte de plus dispo

Question

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Hi Marie S, I cancelled my VOO mobile back in September and thanks to you I received the credit note for the October invoice. You can imagine how surprised I am to receive a zoomit message to pay for November on December 3rd. Please ask VOO Mobile

 vers la conversation : 

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Résiliation VOOmobile - déménagement à l'étranger

Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s

Question

Hello @Beerlandt, I've just checked your file and there is a general incident in progress in your region. If the problem persists, I recommend that you inform us of the situation and describe what you see on the screen (if there is an error co

 commenté 

il y a 1 an

 vers la conversation : 

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No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ???

No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ??? HOW TO CONTACT VOO BY MAIL PLEASE ? CAN SOMEBODY COME AND REPAIR MY TV SO I CAN HAVE ACCESS TO CHANNELS AGAIN. FOR WEEKS NO TV CHANNELS. DOESN'T RECOGINSE MY AB

Problème

Yes, I understand french. And I am not naive also, actually that's the point, I just wanted to check prices first. I remember when I did this in January for my S21 that there were also more options. You can choose different Data Options and the initi

 vers la conversation : 

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buy a mobile phone with a Data Option

I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect

Question

Salut j'ai Le même soucie que certain utilisateur voo, je suis venue de cher Belgacom il y 4 mois et j'ai reçue un modem qui n'a lui non plus du 5ghz j'ai déjà téléphoner au service client qui ma demander un payment de 50€ pour le changement du modem

 commenté 

il y a 8 ans

 vers la conversation : 

0

0

Modem Netgear 3100 sans réseau -5G pour un nouveau client VOO

Salut j'ai Le même soucie que certain utilisateur voo, je suis venue de cher Belgacom il y 4 mois et j'ai reçue un modem qui n'a lui non plus du 5ghz j'ai déjà téléphoner au service client qui ma demander un payment de 50€ pour le changement du modem hors je trouve pas sa très correcte de plus dispo

Question

Solution acceptée

Pas de connexion - souci de facture ?

​​​Bonjour j’ai plus internet depuis aujourd’hui matin alors que je suis bien en ordre ​dans le payment ​​

Problème

65

1

0

Solution acceptée

No internet access @ button blinking red

Please help me I need to complete some payments and the @button in rooter blinks red and there is no internet. I tried to remove and reconnect the cables, restart rooter but nothing. Please help me resolve this asap.

Question

128

5

0

Solution acceptée

buy a mobile phone with a Data Option

I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect

Question

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