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Hello @lski0, There was a breakdown on the network in your area, everything is now in order.We apologize for the inconvenience.
Internet not working - working from home
Hello, as i don't speak French, the phone number for the Voo customers doesn't help me as i dont understand a thing (i tried).I have a problem with the internet, i don't have any connection and i need to work from home, for now i restarted my router more than 5 times and tried to disconnect the wire
Problème
Hello @XLechev, Indeed, a general breakdown impacts the commune of Ixelles. Everything should be back in order by 2:30 pm. I'm sorry for the inconvenience.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
Solution acceptée
Hello @Sathya, A general breakdown is currently impacting your neighborhood and our technicians are making every effort to restore the situation as quickly as possible. Apologies for the inconvenience. I remain available if needed.
No internet since morning
There is no internet at my home (Woluwe, Brussels) from morning. Wi-Fi connected without internet. Affecting my work. Could you please check and revert?
Question
It is a general breakdown in the street. Unfortunately we don't have more information.Our agents are doing everything they can to resolve the situation as soon as possible.Thank you for your patience and understanding.I remain available if needed.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
Hi Madasseri,A general breakdown has going on on your area and it is the reason, please accept our apologise for this inconvenience. Everything has got well be fixed. Have a nice end of day and take care of you.
Internet connection lost ("@" keeps blinking in red)
Hello, I am working from home and today I faced a problem with my internet connection. The "@" light keeps blinking in red. I checked the connection and restarted the modem a couple of times. I have attached an image of the modem when the "@" light is blinking. Could you please help me to fix this
Problème
Hello @Nordbo, The breakdown is now finished in your area, your modem should have been online by now. Could you please reboot your modem ?
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
We are sincerely sorry for the situation.It is a breakdown at the energy level (ORES) For more information do not hesitate to contact them.As soon as we have the green light, our services will be available again.Thank you for your patience and unders
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
Hello @Nordbo et @plepeer There has been a breakdown on LASNE-CHAPELLE-ST-LAMBERT since late yesterday afternoon.Normally, everything should be back in order by early afternoon. Our apologies for the inconvenience.
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Hello @srialmaster There was a general breakdown in your area, but this has been resolved. Do not hesitate to come back to us by private message if necessary. Have a nice day,
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @Angel V , We are sorry for the delay concerning the work on the line. After a contact with the concerned service, the end of the breakdown is planned for tomorrow afternoon. Thank you for your patience. Have
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @GSS, Sorry for the delay. Our Forum is not the most "direct" way to contact us if you need quick information.But, I see that you called our call center, you must have had an informative voice message (indeed, this kind of communication is au
Internet outage Waterloo
This morning my routine started as usual and then just after 9AM, my internet dropped. It's almost 2hrs and the VOO modem is still trying to connect. And, yes the modem has been restarted. If any VOO person looking at this could assist with a time to fix the problem?
Problème
Hello @Michel4990, I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly. However, I see that your modem has been online for more than 40 days. T
Connection goes down due to several errors
Hello, My internet connection goes down and comes back online: 5-1-2023 11:00 until 9-1-2023 16:00 11-1-2023 12:00 until 17:00 12-1-202318:00 until 18:30 14-1-2023 18:00 until 18:20 15-1-2023 06:00 until 06:30 Before this period there were no issues and the situation in my home is totally unchanged
Problème
Hello @Divyank, It is not possible to predict a general breakdown. However, in the case of maintenance, you will usually be warned. I am still available,Have a nice day.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello @Thibault thanks for the information about the breakdown. The modem is still blinking “red” and no connection to Internet (at 16:30). we hope this gets fixed soon. Thanks!!
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Hello @awistaff A breakdown is in progress in your area. Normally, everything should be in order today at the end of the morning. We apologize for the inconvenience,Thibault
Thibault
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No phone or internet
Phone line and internet down since Saturday night.
Problème