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Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
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Ma facture
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
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Ma facture
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Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
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Ma connexion Internet
Hello, I don't understand your message. My colleague Antoine asked when you where available for one of our technician to come and fix your issue. He posted on July 16th. We've been waiting for your answer since then. My guess is you did not
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello Lionel,Thank you for your message. I did reply to your colleague, as you can see above (both his last message and my reply to that message were sent on July 15, and there have been no other messages until my message from yesterday). I've a
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hi Onur, I just took care of the cancellation of your mobile subscription to avoid any unnecessary bills in July.
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
@Gilles N Good morning! Thank you for your explanation. I understood that my bill will be modified from July. Many thanks!! Best regards, Yasuhide
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
Question
There was only one installation. It was 17 July. He did not bring it to my attention. We found the damage on Thursday. Il n'y a eu qu'une seule installation. C'était le 17 juillet. Il ne me l'a pas signalé. Nous avons constaté les dégâts
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
Hello @Jakaitis, I wanted to clarify your consumption, because your first message said that you "haven't used the subscription for 5 months" after your departure from Belgium. Small correction, the Data was from July. You can see this in the detail
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
@Christine July , Bonsoir, Puisque vous avez commandé la carte numérique avec la TV, assurez-vous que le livreur vous l'installera bien sur le signal numérique "classique" ( ID réseau pair se terminant par 2 ) et non sur le "nouveau signal". (
Nouveau signal analogique et TV plate
Bonjour, Dans ma région, l'ancien signal analogique sera supprimé d'ici le 19 avril. On peut réaliser une recherche du nouveau signal en suivant les infos par marque de TV sur l'assistance Voo. Hélas, dans les choix de marques, je n'ai pas retrouvé Targa, pour ma petite TV de cuisine (alors Medion
Question
Good morning @manasmp, I cancelled your subscription as of today. Unfortunately, I can't cancel your bills for July because you've used up your data this month.
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Cancelling sim card subscription
Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would pr
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