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Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
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Ma connexion Internet
I can try to do it myself, but I need to know which smartphone and on which number I activate it.If not, I can add the Samsung A33 on one numbers of my choice. If I get the error message, then I can tell you more. And if it works, well so much the be
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Hello @Apocalyptics, We are aware of a quality concern in your area that may create cuts like you may have had over the weekend.Our teams are currently working to restore these as soon as possible. Sorry for the inconvenience.
I have no internet connection for two days during weekend
My name is Tuğrul. As of 12nd Feb. I have no internet connection. I have tried to speak customer service to inform them and find a solution but customer service staff have not helped me so far. Because I dont speak French they dont help me. There is a problem regarding internet connection but there
Problème
Hello @Maksim, The network service informed us that everything has been repaired, and your services should be OK. Can you confirm that everything is working well ? You can restart your modem if you didn't do it yet 😊
Internet issue in Jodoigne
Dear VOO team, We had issues with Internet for about a month now - it has been on and off all the time. I spoke to my neighbors who have VOO and they are also experiencing same issue. Now, since yesturday we completely lost connection at home. My customer number is 0022231962, can you please chec
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I am connected to my WiFi - but I can’t access the internet
Hi, I hope someone can help me with this. My WiFi suddenly doesn’t work. I have the Voo Technicolor router - all the lamps are lit as they should be. When I go to my router configuration everything appears to be working fine and it says the WiFi and the internet is active and enabled. For some reas
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Ma connexion Internet
If neither SIM card works in your phone, changing the antenna will not help.It is better to see this problem with Appel, because your SIM reader seems to be defective.
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
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@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange. It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days).
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Hello @Mgmyers, I see that your modem is "unhooked", I see that you have tried to reconnect, but that it doesn't work. When would you be available for a technician to visit you? He can come to your home from Monday to
No internet connection
Hi, I haven’t had internet connection for 3 days. I have reset and followed all possible steps to fix the issue on my own, and I still do not have internet connection. Wi-Fi light is on but internet connection light is not please HELP!!! I have called voo numerous times and absolutely no one can he
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Problem with internet connection and modem
Dear sir/madam, i have a problem with my modem and internet connection ever since Tuesday, 17th of January. I have tried what the smart assistance of voo told me but it did not work: the light of the modem does not turn from red to green no matter what i try. i have issues with voo client serv
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Ma connexion Internet
Good morning @srialmaster Before we can offer you compensation, we need to make sure that everything is working properly. In this way, we can calculate a commercial gesture based on the duration of the impact on your services. Is everything
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
The concern seems to be more related to the phone than to the mobile network.When you are at home and you are connected to the Wifi, you have the same problem with applications such as Whatsapp or Messenger? You can also try to put the SIM card that
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
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Hello @Gilles N It is working now. Thanks
WiFi down since night in Evere
My WiFi down since night. Is there an outage? Red light keeps blinking.
Problème
Hello @hydrionburst, I invite you to read our charter, in order to respect the basic rules of the Forum. A simple "hello" never killed anyone 😁 Concerning your Internet connection, I'm sorry to inform you that there is currently a techn
No internet connection
The modem is not connected to the internet from 1 hour ago. Tried restart but doesn't work.
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I have done this and and the WiFi is still not working. The light isn't doing anything for WiFi
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
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I tried at 6:34 pm, but it did not work. Do you have any specific timings ?
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
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Hi @Damboz, Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Unfortunately everything I have tried does not work. I am out of ideas.
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou e
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Solution acceptée
This can be ignored all is working again.
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
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Hi, it seems only with Voo because telenet homespot works well.
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
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Hello, Our technical team is doing what they can to find a solution, but it will take some time since it seems necessary to do undeground work, for which we need an authorisation. I'm sorry for the inconvenience.
Antoine L
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Constant Internet outbreak
Internet outbreaks lasting couple of days now. It is unbelievable that there is no any announcement on what is going on and that it takes so much time to fix this. This issue is leaving a significant number of people without the internet which means without tv, emails, access to the bank accounts an
Problème