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VOO avec la Box .évasion reçoit le prix de l'innovation
source de l'article: http://www.digitaltveurope.net/437821/bt-discovery-eurosport-among-the-content-innovation-award-winners/ BT, Discovery Networks International, Eurosport and Videocon d2h were among the big winners at Digital TV Europe’s inaugural Content Innovation Awards last night. The award
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La communauté
Hello @Ashwini, As @Marcs told you, this allows you to terminate your contract on the desired date. Requests for termination are made in writing. You can send your request via this contact form: http://spr.ly/6184ENtKp First close the invitation to
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Je krijgt nooit de melding Gebruiker onbekend of fout paswoord.
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
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Hello @douglasmathias, I see that you have 3 mobile subscriptions on file. What are the last two digits of your number? I confirm that calls are charged in Switzerland, and I see that the controlled budget of 2 of your numbers is blocked at
Roaming
Hello, I'm in Switzerland, and my roaming is not working... I can call to specific numbers but not all. My 4g is not working at all. Can you resolve, please?
Problème
Hi Madasseri,A general breakdown has going on on your area and it is the reason, please accept our apologise for this inconvenience. Everything has got well be fixed. Have a nice end of day and take care of you.
Internet connection lost ("@" keeps blinking in red)
Hello, I am working from home and today I faced a problem with my internet connection. The "@" light keeps blinking in red. I checked the connection and restarted the modem a couple of times. I have attached an image of the modem when the "@" light is blinking. Could you please help me to fix this
Problème
I have reported similar drop of speed also in Auderghem (1160)
Connexion lente depuis quelques jours
Bonjour, depuis quelques jours mon abonnement tatoo est subitement ralenti... je n'ai plus que du 70Mbps, peu importe le serveur sur speedtest alors qu'avant j'etais à 200 j'ai bien évidemment rebooté le modem et le routeur Voici mes niveaux ; Y voyez vous quelque chose de particulier? Merci
Problème
Thanks Gilles , At the end of week atleast you and someone responded. Its had been just a matter of a minute which took 1 week In lack of proper channel to take down the reqeust and acknowladge with confirmation that - the charging would stop fro
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
@lucas rizzi Our technician can come on Friday, 29/03 between 1:00 PM and 5:00 PM. An adult must be present throughout the proposed time slot. The intervention is free of charge. In case of absence, the appointment will be charged at 50.00 EUR. In ca
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
Solution acceptée
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
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Ma connexion Internet
Hello Nathan, There is still no resolution to my issue. I would like to request for a disconnection of VOO with immediate effect as VOO as proved to be incapable of providing customer service. Kindy act on this urgently. Roveena
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Dear @Gilles N. , may I ask you to help me restore the public address in my configuration. I had a public address for many years, and with the help of DynDNS it was possible to access my small software lab and residential IP cameras from anywhere whe
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Solution acceptée
Geen 4g Connexxie
Ik heb afgelopen week geen bereik of echt mobiel internet, ik kan wel bellen maar sms’en en mobiel data werkt niet. ik heb al INIT geïnstalleerd en dat lukt een keer en dan is het weer weg en daarna kan ik het niet meer installeren en nog steeds geen 4g of LTE. ik kan ook niet bellen naar de kla
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Mon abonnement VOOmobile
Hello Do not unplug the modem, this unit should remain on and you will not have problems. It’s a know bug of the modem software … A factory reset is one of the solutions to reactivate the wifi interfaces.
WiFi not working
Dear all, After 2 weeks of being unplugged the router, I have just plug it again and the WiFi led is not green. I have tried pressing it by 10 seconds, and restarting the router (cga) but it does not work. The WiFi connection is not seeing by my home devices. Power and connection leds are working
Question
Modem CGA et je joue à call of duty vanguard
Aide pour ouverture de port sur le modem
Bonjour, j'aimerais si possible avoir un type de nat ouvert sur les jeux vidéos (je suis sur pc) Pouvez vous faire quelque choses ? Merci à vous !
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Language options
Could we please get the option of original comments or commentators in English? Or the option to change language? As I watch UFC for 5 years on Telenet, since 1st of January it moved to VOO sports, and they only speak French.... and I don't.... And they keep talking the full length of every show....
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Mes chaînes TV
Solution acceptée
Ping plus élevé en jeu et/ou stream comparé à il y a 1 an et plus (League of Legends)
Bonjour, je suis étonné de voir que mon ping en jeu a doublé voir parfois triplé. Je tournais à +- < 19ms max et de manière constante et fixe en câblé il y a quelques années de cela avec Voo et la migration du serveur européen du jeu League of Legends vers Amsterdam. Cependant depuis 1 an ou
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Ma connexion Internet
Séries
J'ai le profond regret de vous informer que deux des plus intéressantes séries ont été reléguées :( GAME OF THRONE est reporté en juillet WESTWORLD est reporté en ....... 2018 Heureusement dans l'attente on aura "House of Card" ainsi que "Le bureau des légendes"
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La communauté
Hello @Angel V We are well aware of the problem that affects your location. I can't go into detail without mentioning your location (which is very particular and which is, in part, the cause of this abnormally long resolution time).Normally, everyt
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
@srialmaster We can do a compensation, of course. As your services are still down for the moment, I propose you to inform us when everything is back again : we will do a commercial compensation corresponding to the real time of impact.
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @Jani, Once the termination of your contract is effective, a recalculation of the October invoice will be made and the invoice will be corrected, rest assured ;) I remain available.
Gilles N
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Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
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