Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (45)
Wifi going down frequently
I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.
Problème
•
Ma connexion Internet
hi Gilles N, this is my customer no 0022120394 i am trying to call from morning it disconnects automatically.
installation date should be changed
hi, i have installation process tomorrow and i would like to change the date as my keys are still not handed over to me. trying to call customer care but was not able to get through. what should i do now.
Problème
Hello @AL123, Your modem is online and the signal of your line is stable. What do you notice exactly, disconnection by cable, by Wi-Fi or by the twice ? I await your return.
Intermittent internet
Hi, My internet connection has been dropping out every 4-5 minutes since Friday 22nd at around 3pm. I live in Ixelles - is there some sort of maintenance on VOO's end as I've had perfect internet for the last 3 months? Thanks, Alex
Problème
Hello @gkalayci, It isn't a general mistake, what do you notice disconnection or speed problems ? By cable, by Wi-Fi or by the twice ? I await your return. Have a nice evening.
No stable internet - since yesterday
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood? I already sent the question to th
Problème
Internet signal very weak in Evere
Hi, I live in avenue Henry Dunant 5. I have internet problems since Friday. The signal is very weak and getting disconnected frequently. Regards, venkat
Problème
•
Ma connexion Internet
Hi @Gilles N. Yes, modem is placed correctly out of a cabinet. When there is disconnection the light above Wifi button keeps flickering. I'm using Wifi and not connected with a cable. The modem is plugged into multiple socket and not a wall ou
Wifi going down frequently
Hi, I live in Ixelles. Recently i received a new modem. The wifi is getting disconnected frequently for the last 2/3 days. The light above the Wifi button keeps flickering and its not stable. Thanks, Venkat C K
Question
Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
Problème
•
Ma connexion Internet
Hello Nathan, There is still no resolution to my issue. I would like to request for a disconnection of VOO with immediate effect as VOO as proved to be incapable of providing customer service. Kindy act on this urgently. Roveena
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Hello, I gave you an answer on another topic, but I didn't hear back.No general outage was reported.Is the situation back to normal?If not, can you give me more information?Are they disconnections or slowness?By cable or by Wi-fi?Do you feel this si
Ixelles - Unstable internet connection
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood?
Problème
Hello @cbarbosa, This speed test was carried out on wifi, wasn't it? Were your other devices disconnected? After a second check, I notice that some instabilities are again visible on your line and the modem is having trouble staying connected.We
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...I'm thinking on changing the provider because this is really bad service.
Problème
Solution acceptée
@Simon B Le problème est resolu. Le coax était disconnecté dans le distributeur extérieur. Merci pour la service. bien à vous Eric
pas de signal TV
nous avons un appartement dans une copropriété. Il n'y a plus de télévision par câble dans notre appartement depuis des mois. Je l'ai déjà mentionné au syndic 5 fois. Que puis-je faire pour que cela soit réparé ?
Question
Wifi going down frequently
Hi, I live in Ixelles. Recently i received a new modem. The wifi is getting disconnected frequently for the last 2/3 days. The light above the Wifi button keeps flickering and its not stable. Thanks, Venkat C K
Question
•
Ma connexion Internet
Solution acceptée
i wan to connect to the modem with ip address 192.168.100.1 but it does not work? Hello, Normally this should work, 192.168.100.1 is the right ip address in bridge mode. Try connecting your PC directly to the RJ45 modem port, disconnecting before
voo IP address in bridge mode
Hello I have voo netgear modem configured in bridge mode so only using it as a modem. i wan to connect to the modem with ip address 192.168.100.1 but it does not work? is it the ip address needed? do i need to configure or add a routing to the pc to be able to access the modem. thank you.
Question
@Nicolas O I have an e-Sim that works just fine. When I insert a VOO sim card, it disconnects both sim cards. My e-Sim is MTS Serbia connected to the OrangeB network and working fine. My wife uses the same combination of sim and e-sim cards an
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
@Gilles N. I tried calling the number again, but there is no option to chose the language to English. The call is directly answered by someone and they speak only French. My wife tried to speak in bit and pieces of little French she knows but somehow
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi Prakash, I completely agree with you. There should some easy option at-least to place a termination request. Of course VOO can still make an nice attempt to retain the customer even after the request is placed. So the problem with people disconn
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern, 1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.
Problème
•
Ma connexion Internet
Serveur Minecraft : Une connexion existante a dû être fermée par l'hôte distant
Bonjour j'ai un serveur Minecraft plusieur amis peuvent le rejoindre sans problème mais juste 1 a un problème, il se ejecter toute les 2 mins avec comme message Disconnect.genericreason : Une connexion existante a dû être fermée par l'hôte distant J'ai bien ouvert mes ports vu que mes autres amis a
Problème
•
Ma connexion Internet
Solution officielle
Line goes down frequently
Sorry, I have to do this in English, you can respond in French, but writing French takes me too much time....Since we changed pack to Solo Max we experience a lot of disconnects. Every couple of days, I need to reset the modem to regain access again.These are the log entries since august 1st: Sun Au
Problème
•
Ma connexion Internet
Hello, Is it in wifi or/and with an Ethernet cable? I'm asking because I don't see any disconnection of the modem and even no start up at the times you indicated.
Cedric
commenté
il y a 3 ans
vers la conversation :
0
0
Lost internet
On Saturday at 22:24, we lost the connection through the router. I switched off and on at 2:24 and after restarting twice, it started working. Yesterday at 2:40 am, it stopped again for 8 minutes. There have a been a few stops and starts recently. Is it our router that's got a problem? I'd be pleas
Question