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Hello @sumeet, I see that the technician has been to your home. Everything seems to be in order. I remain available if you have any further questions. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @swalesh, The ticket has been created on Friday. It has been only 24h of working days. Thank you for your patience.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hello @rusitcshiv, By this message, i confirm the swap of your modem. I stay available if necessary. Have a nice day.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello Kamble, I notice that a reply has been given to you by the relevant department. I remain available. Have a nice day.
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
Question
Hi, The issue isn't resolved yet, temporary repairs were made, and the definitive repairs will be done in the next days. Thank you for your patience.
slow connection < 2mps!
I see event log error - have rebooted modem - since yesterday - issues now worse Status SNMP Event Log : This page displays the contents of the event log. Time Priority Description Tue Jan 12 11:34:12 2021 Critical (3) Unicast Ranging R
Problème
Hello @Divyank, It is not possible to predict a general breakdown. However, in the case of maintenance, you will usually be warned. I am still available,Have a nice day.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello @Gataros , I see that you have contacted the technical department and have obtained an appointment. I therefore close this request and remain available if needed. Have a nice day,
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
Hello @nitishjha, I see that you have been in contact with our technical department on the phone and that a technician has been scheduled. I remain available if needed. Have a nice day.
Woluwé - My internet connection keeps dropping...
Hello My internet connection keeps dropping. I am situated in woluwe commune? This is happening since yesterday. Can someone help me please?
Problème
Hello @srialmaster There was a general breakdown in your area, but this has been resolved. Do not hesitate to come back to us by private message if necessary. Have a nice day,
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @Baha I see that an intervention is scheduled for tomorrow morning. Do not hesitate to come back to us if necessary. Have a nice day.
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
Hello @Jani, I see that you have contacted our administrative service in the meantime and that your request has been taken into account. I am still available,Nice day.
Leaving Belgium and need to cancel Voo Subscription on 31 October 2022
Hello, I have been calling the number 04 266 41 14 to cancel my internet subscription, but nobody is answering. I would like to cancel my internet on October 31st as I will be leaving the country. Can you please help? My client number is 0022119191. Thank you very much! Jani
Question
Hello @amb, It is the only way to cancel a contract, i will invite to contact this number again. Have a nice day.
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Hello @VenkatChandrasekaran , This is a contract assignment. I will transfer your request to the appropriate department. Thank you for your patience :-) Nice day.
Change subscription
Hi, I would like to change the subscription from my name to my wife's name. What is the procedure? Thanks, Venkat
Question
Solution acceptée
Hello @sumeet , Our technician went to your home but did not find anyone there. I see that you were able to reach my colleagues by phone and that a new appointment has been scheduled. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @sumeet, I can see that the technician arrived shortly after your last message and that everything would be in order. Enjoy your services.Have a nice day.
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @Yasuhide , An external problem is at the origin of your problem. The necessary was done for a team to go on site as soon as possible to resolve the situation. Good day
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Hello, I don't see any anomaly on the line. Does this problem also occur on cable? Had you noticed a similar problem before the last few days? I am waiting for your feedback :)
Wifi going down frequently
For the past 2 days wifi is going down frequently. I live in Ixelles.
Problème
Hi Leib, Can you perform an electrical reboot of the VOOcorder? For the CI+, could you do a new channel search? I am of course still available. Have a nice day.
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be
Question
Monday morning is indeed the soonest. I've planned the intervention for that day. :) Have a nice weekend !
Lionel S
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slow connection < 2mps!
Having the slow internet issue AGAIN - almost every month this happens! Slow since yesterday morning!
Problème