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hello 3 days ago, Voo technical service worked outside my house and they left. Internet connection of the whole apartment has gone for 3 days. There is no one coming from the technical service, we were in a difficult situation, our work was interrup
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
My pleasure :) No soucy @theo2007 Have a nice day,
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Hello @Charis, I'm sorry, but this is the only way to do it. I invite you to try again. Have a nice day.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
@Yasuhide You're welcome :) If you have any other issue, don't hesitate ! Have a nice day.
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Perfect @Jani ;)I remain available for any other request.Have a good day
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
Question
Perfect, I'm glad to hear it! Have a nice day.
WiFi down since night in Evere
My WiFi down since night. Is there an outage? Red light keeps blinking.
Problème
Hello @girtsn, I am delighted that everything is back to normal. We are available when needed. Beautiful day
evasion tv box in bridge mode
Hello, I am running in bridge mode (router technicolor). The connectivity is ok and is on the subnet 192.168.1.0/24. Getting almost no channels working, one of the few working is channel number 3.
Problème
Perfect, glad to hear it! Have a nice day.
No internet Evere 18/02
Hello, I live in Evere and there is no internet connection. It keeps blinking red. Is there an outage?
Problème
Solution acceptée
Hello @gkalayci , It was a blackout and everything is back to normal now. I remain available Have a good day
Ixelles İnternet connection
Hey, Any idea on why the internet connection is shit in Ixelles?
Problème
I am delighted that everything is settled following your telephone contact with my colleague. We remain available. Beautiful day
Wifi going down frequently
I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.
Problème
Hello @Marcs, I notice no one trace of his call. It is the reason of my precedent message. Have a nice day.
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hello @jeetusworld10, You could contact this number to do the necessary : 04/2664114. I stay available. Have a nice day.
What is the procedure to cancel voo subcription?
Hello, I am leaving the country and want to cancel my voo subscription. What is the procdure to cancel voo subscription? Thank you!
Question
Hello @MefjuWariat, You will do the necessary in calling the dedicated line : 04/2664114. I stay available. Have a nice day.
Internet cancelation
Hi! I'm leaving the country and i would like to cancel my internet subscribtion.
Question
Monday morning is indeed the soonest. I've planned the intervention for that day. :) Have a nice weekend !
slow connection < 2mps!
Having the slow internet issue AGAIN - almost every month this happens! Slow since yesterday morning!
Problème
Hello @sumeet, I see that the technician has been to your home. Everything seems to be in order. I remain available if you have any further questions. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @swalesh, The ticket has been created on Friday. It has been only 24h of working days. Thank you for your patience.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hello @rusitcshiv, By this message, i confirm the swap of your modem. I stay available if necessary. Have a nice day.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello Kamble, I notice that a reply has been given to you by the relevant department. I remain available. Have a nice day.
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
Question
Yes, you are right Have a good day
Gilles N
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No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème