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Hi @brieyla :) As explained above, in order to get help in your situation, please contact 04/266.41.14 on weekdays between 8:30 am and 6 pm. I remain available.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
Problème
Hello @Jani, Once the termination of your contract is effective, a recalculation of the October invoice will be made and the invoice will be corrected, rest assured ;) I remain available.
Final Contract Month - refund?
Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h
Question
Hello Kamble, I see that a letter was sent to you on Tuesday 26/09. One document is missing (the assignment form). I invite you to read this letter and follow the procedure for returning it to us. I am still available.
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
Question
Hello @ Balakrishnan, Following the telephone contact you had yesterday, a note was left saying that you will be contacted again on your mobile phone, the service calls on a private number, do not hesitate to pick up. I remain available
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
No one in the home showing symptoms and water point is available. The only bad time this week is Wednesday at 1pm.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @slosapio, We received feedback from the Technical Service Expert Department and a technician needs to be sent to your address (apparently they left you a voicemail on March 21st). He can come on weekday mornings (8am - 1pm) or afternoons (1p
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
Hello @cbarbosa, This speed test was carried out on wifi, wasn't it? Were your other devices disconnected? After a second check, I notice that some instabilities are again visible on your line and the modem is having trouble staying connected.We
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...I'm thinking on changing the provider because this is really bad service.
Problème
Hi, I checked the signal in the neighbourhood, and there is no issue. There are VOO customers in your building, and the issue isn't visible on their modem, only on your. There might be something wrong with the cable going from your building'
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
j'ai également tenté un "troubleshooting" sur mon portable sous Windows 10 et après avoir reconnecté la carte réseau wifi, il me dit "The default Gateway is not available"...
Plus de connexion Inetrnet sous Windows 10 et IOS11 à Marcq (7850)
Bonjour, depuis plusieurs heures, les trois pc's sous Windows 10 et mon iPad sous iOS11 n'ont plus de connexion à Internet. Seul le PC sous Windows 7 et mon iPhone sous iOS11 arrivent à se connecter? Une solution à ce mystère? Merci!
Problème
Hi Roylion15, Thanks for your... not really satisfying ..... answer but I do appreciate your support ! Can it be requested to be included in a next release. I have quite some configuration in terms of wifi, port forwarding and MAC address filterin
DOCSIS 3.1 Gateway
Hi, Where can I find the options to backup my config (and restore) of my new DOCSIS Technicolor Router ? Rgds, Kris
Question
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop c
Problème
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VOO TV +
L'ordinateur ne pose pas de problème. C'est la nouvele TV philips qui n'a pas de pont à la pin13 du port hdmi. Je cite : No connection on Pin 13 stops issues between your HDMI devices and switches High quality gold plated HDMI adapter HDMI Type A Fem
Problème connexion PC sur home cinéma et nouvelle tv philips VOO
Bonjour, J'ai reçu ma nouvelle tv fournie par VOO (une philips) et je dispose d'une home cinéma Pioneer. Si je branche ma box évasion sur mon home cinéma ça fonctionne par contre si je branche mon pc en hdmi sur mon home cinéma avec extactement les mêmes paramètres je n'ai aucun signal sur ma tv ph
Question
@Antoine L I received and installed my new modem, everything works fine, thanks for your help! I have a few additional questions and I would really appreciate your help further, so here they are: 1. A technical one: the old router had a "DHCP R
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Juste pour info: les données ASN sont publiques, ce n'est pas parce qu'un nom de domaine contient certains mots qu'il est "bad". Mais bon, OK. Mais on s'éloigne de mon souci. PS: toutes ces informations sont on ne peut publiques, pas de choses
Ma vitesse est passée de 400 Mb/s stable à 270-310 depuis que je suis passé à NET GIGA MAX
Bonjour, depuis que je suis passé à NET GIGA MAX (400/20 dans ma rue), suite à un remplacement de modem défectueux (l'opérateur que j'ai eu au téléphone m'a proposé, en m'envoyant le nouveau modem, de passer de mon Fiber 400 DUO TV+NET à NET GIGA MAX DUO TV+NET, ce que j'ai accepté vu qu'en plus je
Problème
Hello @Karolina007, I invite you to go through our contact form via the link below: http://spr.ly/61215j15zz I remain available,Have a great day.
Gilles N
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Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème