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Hello @Janko, I am delighted that everything is back to normal. I also change the IP address of your modem to facilitate connections for tele-work. I remain available when needed.
Extremely low internet speed since last night...
Hello,I noticed extremely slower web browser response late last evening (Sunday 24th), where the internet speed was between 5 and 15 Mbps, while upload below 0,5 (I live in Brussels, in WSP)...However this morning it is the same thing...Having two of us working from home and having conference calls
Problème
It is a general breakdown in the street. Unfortunately we don't have more information.Our agents are doing everything they can to resolve the situation as soon as possible.Thank you for your patience and understanding.I remain available if needed.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
Hello @Urszula, As you said@theo2007; the only way to cancel a contract, you must contact 04/266.41.14. This Customer Service is available from Monday to Friday from 8:30am to 6pm and Saturday from 9am to 1pm.
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Indeed, this summary of always includes the decoder. This should be updated soon. In the meantime, I sent a request to send a contract to the department concerned. I remain available if needed
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Good afternoon @almasri, I'm sorry about the situation. I note that your complaint by e-mail has been forwarded to the department concerned. I invite you to join the dedicated service at 04/2664114. I remain available :)
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question
Hi :) Unfortunately the town you mentioned is not served by VOO, if you move to this place, you will have to register with a provider who does. I remain available for any questions.Have a good weekend.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello @maneeshvb , I confirm that the number 32455115598 has been successfully canceled, everything is in order ! If you have any other questions, feel free to ask, we are available !
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
Question
Hello @XLechev, There is currently a power outage.Our services are therefore unavailable. Our agents are doing everything they can to resolve the situation as soon as possible. I remain available if needed. Have a good day,
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
Hello @Michelle, Your line is not stable, you need a technician. When are you available next week ? You may choose between 8->13 h or 13 -> 17 h.
slow connection < 2mps!
Having the slow internet issue AGAIN - almost every month this happens! Slow since yesterday morning!
Problème
Hello @aradhana, I see that you were able to contact the technical service and that an intervention is planned tomorrow between 8 a.m. and 13 p.m. I remain available if necessary,
Modem is not turning On
Hi, my modem suddenly started behaving abnormally today morning and is not not getting turned ON. It is connected to the power but no light is on. Plz help.
Problème
Hello @Charis , You must contact 04/266.41.14 to follow up on your request. My colleagues are available Monday to Friday from 8:30 a.m. to 6 p.m. I remain available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @Yasuhide, My apologies for the delay in returning. A copy of the contract has been sent to you today. I remain available if needed.
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Solution acceptée
Hello @diliphp, I indeed see a termination dated 03/23/2021.Rest assured your request has been taken into account. You will soon receive the document that will allow you to return the equipment. I remain available if needed. Good day,
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
We are sincerely sorry for the situation.It is a breakdown at the energy level (ORES) For more information do not hesitate to contact them.As soon as we have the green light, our services will be available again.Thank you for your patience and unders
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
@cupcake20x12 and @Marcs , got it on number 155 but not allowed to watch it either. Only available in the Brussels area, according to the list I made reference to earlier on.
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
Hello @Gataros , I see that you have contacted the technical department and have obtained an appointment. I therefore close this request and remain available if needed. Have a nice day,
New Gigamax Client - Issue with upload
Hello everyone, I connected today as a Gigamax client in Ixelles. After checking with Speedtest, my upload is constantly stuck on 0.1Mbps upload. As I don’t have an Ethernet cable available to test from the router (Technicolor), is this something that takes time to get fixed or should I re
Problème
thanks guys for the help!Indeed roylion, my bad on the units hey @Thibault would this Wednesday afternoon be possible? I'm available pretty much all afternoons, if not possible could you just pick the closest afternoon for me?
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
Solution acceptée
Hello @Sathya, A general breakdown is currently impacting your neighborhood and our technicians are making every effort to restore the situation as quickly as possible. Apologies for the inconvenience. I remain available if needed.
No internet since morning
There is no internet at my home (Woluwe, Brussels) from morning. Wi-Fi connected without internet. Affecting my work. Could you please check and revert?
Question
Hello @sumeet, I see that the technician has been to your home. Everything seems to be in order. I remain available if you have any further questions. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello @gkalayci, You must be near the modem.If you are having trouble connecting to the 5GHz network, check that you are not too far from the modem. I remain available if needed.Have a good day,
Gilles N
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Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème