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Unfortunately, my French is very weak. The neighbors I do know have Proximus with no issues. Beginning to think it may be an equipment issue. The internet just stopped in the middle of the day.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Update :Due to the need to have good wifi in the entire house I have this double router set-up. https://portforward.com/help/doublerouterportforwarding.htm See attached picture for the actual IPs . I use the entry router (Voo router, Technbicolo
NAT ne fonctionne plus sur un voo Technicolor TC7210.V
Bonjour, Jusqu'à hier, j'avais un NAT regle, qui transmettait de 50000 à 8080 sur une IP interne sur http. Je veux ouvrir un autre NAT pour transmettre la même IP sur https 443. Après cette modification, aucun des NAT ne fonctionne plus, j'ai supprimé / redémarré ... sans succès. Pourriez-vous m'
Question
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
The modem is already delivered to the UPS point SRL LINA SHOP, AVENUE DE L'OPTIMISME 29, 1140 EVERE. When you go to pick up the new one, you will have to drop off the current one and its power supply (packed in a cardboard box) at the UPS point. T
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi, It is probably a issue on the Net. There are no officials on the forum the sunday so you must phone to the helpdesk 078/50 50 50 or wait until monday
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
Problème
Hello cuilian.liu, Thanks for your number. I edited your message, because it is a confidential information. I see i chatted with you over Facebook, and gave you all the information I could about the modem that was asked from you. About the rest o
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
If you can only see "La Trois" on channel 3, it’s because your box hasn’t received the rights to descramble the Voo package. If it’s not already done, make sure your client number is filled in your profile settings in the forum (on
evasion tv box in bridge mode
Hello, I am running in bridge mode (router technicolor). The connectivity is ok and is on the subnet 192.168.1.0/24. Getting almost no channels working, one of the few working is channel number 3.
Problème
Hello cupcake20x12,As I don't have the VooCorder / box .évasion in my hand, I'll give you a few steps to define if a VOD's (Video On Demand) movie has english audio stream, could you try to start the free movie of the month ?If you are on the VooCord
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
Hello, It is very unfortunate and I have clearly explained the situation to the customer support. I called from the number 0465889043. The day and time of my call is Tuesday, 27 June 4.24pm and the call lasted for around 27m 37s. I will try try
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Internet connection is much slower than package
Hi There - I the last month since the work in my area to install the new cabling to support gigaboost wrapped up it seem that my download speed has taken a bit of a dive. My set up is not the default in that I run the voo modem bridge mode. Doing speed tests over a few days it's would seem i'm on
Question
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Ma connexion Internet
Solution acceptée
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
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Mon abonnement VOO
Hello @Mcsandi , I don't see any issue on the network, only your modem is down. If the modem is lit, then I'll ask you to check the coax cable that goes from the modem to a device on the wall, that device should have a green led lit.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
I can't send you a document indicating that the cancellation was done in September because it was done in October. But I asked for the correction of the October invoice. You can therefore refuse the payment in zoomit :)
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
Question
Hello, You cannot do the installation by yourself. A technician from Voo will come with the needed materials ( including the modem ) to do the installation.
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Hello @Nita, Sorry for the situation, I know that it's sometimes difficult to have someone who speak English by phone if you call our customer care number. There is something "strange" in your explanation : you said that the offer that you order
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Hi if the techician kwow That he make this, he have reported the problem to notified the insurence. If not yet done put your customer number in your profile, the officiels will check that
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Then I'll ask you to reset your modem to factory settings, with the button behind the modem, near the top. You'll need to do that with a sharp item. If the issue isn't resolved, we'll send a technician at your home.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hello @Jakaitis, Sorry, I've got the wrong file! There is an active number on your file. If you want to stop the subscription and keep the active number on a prepaid, you'll simply need to port the number in that case. The last thing we need t
Justin
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CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème