ds light, no internet

Thanks, i figured as much, and was waiting on the helpdesk for so long, i gave up.  Pinged them on twitter, they asked for my customer number straight away, then went silent for hours.  It happened last week for an hour, so was hoping for it to come back, no such luck.  What i can't understand is, why i cannot http to the router, over wifi or ethernet, surely the web page is hosted on the router itself?

Yes when there is a network failure, it is normal not to be able to reach the modem interface.

Hello @Mitch2482,

I don't see any issue on the network, your neighbour's modem are online and sending signal, while yours went silent yesterday.

First, I'd suggest you check the coaxial cable from your modem to the device on the wall. That device should have a green lamp lit.

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the afternoon (1-5pm). When would you be available? 

Hi

sooner is best for me, let me know when, and i will arrange to be home?

thanks

nick

@Mitch2482

I have set the troubleshooting for tomorrow 03/08, between 8am and 1pm. Can you confirm that this is convenient for you?

All good thanks