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How to change the landline number in my account?
Hello, I can edit the mobile number, the email address but not the landline. Please help my comment down
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mes options fixes
Solution acceptée
Voocorder bloqué sur chargement
Bien le bonjour tout le monde, En rentrant du boulot, j'ai voulu allumer le voocorder pour regarder la télé, mais rien à faire. Je l'ai arrêté attendu un moment puis rallumé, mais maintenant, il reste bloqué sur l'écran "Loading... Please wait". Le voyant à côté du bouton de mise en veille est vert.
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Mon VOOcorder
Solution acceptée
Resiliation
Hello we are trying to call the number provided by VOO to terminate our contract as we will leave the country, but we are just waiting forever with the recorded message and nobody ever picks up. We have been trying the last three days and each time we have been on the line for over 30 minutes. Can y
Problème
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Discussion dédié au déménagement
Je viens de vouloir me connecter sur Voomotion depuis mon PC et ai reçu ce message: Redirecting you to VOOMotion...We detected evasion STB. To use this site please use latest VOO STB Qu'est ce que cela signifie?
TV plus
Bonjour C'est chouette de voir que Voo retravaille le menu de sa box (enfin!) :) Comment peut-on faire pour migrer la box evasion et être un beta tester de TV+ ? https://www.bemobile.be/2020/10/13/avec-tv-voo-propose-un-concurrent-a-pickx-de-proximus/#.X4V8me069PY Plus d’infos et inscriptions
Question
Hello, You will find all the informations needed to connect to Wifi on a label at the bottom or the rear of the modem ( Network SSID and Wifi passsword ) , please notice that you have to respect "the case".
WiFi access
I was connected on VOO at home today but unable to connect with the password left by the technician. kindly help.
Question
Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell
My internet connection is down (red light in @ symbol of the modem)
My internet connection has been down for hours. The led light in the "@" symbol of the modem is blinking red. Tried to go on the modem setup and it says that the coax connection is disconnected. I checked the coax cable and it is properly connected on both ends (modem and amplifier), I tried disconn
Problème
Hello,Well, I do not have that message in the message trail above... and I am also not receiving any message notifications although I marked I'd like to receive notifications in preferences. Thank you. Could you please let them know to contact m
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Oui, parce que d’après ce qu’on m’a dit ce problème de profil incorrect a été résolu mais c’est probablement « au cas par cas »… si vous êtes en zone brutele, je ne serai pas si affirmatif car ils ont leurs propres procédures et donc à vérifier. @Gi
Migration d'abonnement vers DUO Gigamax mais bloqué à 400 mbps et pas de VOOtv+
Bonjour, Début septembre, j'ai succombé à la promotion Solo MAX vers le duo Gigamax. L'installation a été réalisée ce 22/09. Aujourd'hui, je constate les problèmes suivants: - La facture reçue le 29/09 ne mentionne pas mon nouveau contrat mais tjr en Solo Max avec l'ancien tarif sur tout le
Question
Again 4 hours no internet in Ixelles - 3rd time this week!!!
Hello, this is the 3rd day this week where we have no internet - it was already out on for several hours (!!!!) on Tuesday, Thursday and now again today. This seems to be a structural problem, what is going on? If this continues have to go back to my previous provider. Please get in touch!
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Ma connexion Internet
J'ai essayé en forçant une nouvelle mise à jour, en éteignant le voocorder pdt un moment et en le rallumant, et rien, le problème est toujours présent. Il coince sur l'écran "Loading... Please wait". Et impossible de le mettre en veille avec le bouto
Voocorder bloqué sur chargement
Bien le bonjour tout le monde, En rentrant du boulot, j'ai voulu allumer le voocorder pour regarder la télé, mais rien à faire. Je l'ai arrêté attendu un moment puis rallumé, mais maintenant, il reste bloqué sur l'écran "Loading... Please wait". Le voyant à côté du bouton de mise en veille est vert.
Question
Gemma12 first you made a mistake, we speek about the frequency 5Ghz and not about the 5GThe modem modem deliver booth 2.4 and 5ghz frequencysecond, you have published a link who is not in relation with the topic, please remove it, it is probably a sp
mobile compatible réseau Wi-Fi « -5G »?
Bonjour,en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g,https://assistance.voo.be/fr/internet/connecter-5g-wi-fià la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez VOO
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How to cancel mobile subscription?
Hi, I moved my mobile and internet to Orange and they were supposed to deal with the cancellation. It look that the tv/internet transfer is done properly but not the mobile phone. So last week I received a new invoice for Voo mobile. Can you please guide me to the process of cancellation?
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Mon téléphone mobile
Hello @melinanana1119 , We can schedule a new appointment for our technician. For this, can you please indicate your customer number in your profile? Thank you :-)
I missed the technician for wifi installation
Since I entered a wrong phone number, I didn't receive any message of when the technician would come to my place for wifi installation. I absolutely missed the technician. Anyone knows what I should do now? Thank you.
Problème
Hello Melanie Thanks for the clarification. I am hoping that the technician will turn up today. In case you want to cross check please do that ...... I am at 🏡 only Regds Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
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@Gilles N Hello, please allow me to come back to this topic. Unfortunately, I have not receive new contract/e-mail yet. What should I do? Your help/advice is very much apprecaited. Best regards, Yasuhide
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Connexion à Spotify en WIFI avec Galaxy A5 vers enceinte Bose
Bonjour à Tous, Permettez-moi de vous soumettre le problème ci-après pour lequel je m’arrache les cheveux. Quand je veux écouter de la musique via Spotify en utilisant mon Samsung Galaxy A5 a vers mon enceinte Bose Revolve Plus, la connexion stoppe au bout de quelques minutes. Il faut ressortir du m
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Mes objets connectés
Depuis le 14/02/2023 je ne reçois plus mes mails brutele dans mon compte gmail. J'ai l'erreur suivante:Un problème est survenu lors de la connexion à mail.voo.be.Le serveur a renvoyé l'erreur : "Connection reset by peer: The other server terminated
Connexion refusée
Connexion refuser pour acceder aux arrivées des courriers..Je viens de terminer une instllation d'un O.S. free autre que windows ou Mac...Impossibilité de parametrer dans thunderbird le serveur pop3.brutele.be et le smtp.brutele.be qui sont de VOO depuis QQs années ! merci de vos explicatio
Problème
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
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Discussion dédié au déménagement
Solution acceptée
@Mgmyers Our technician will be present on the 31st of May (tomorrow) between 17h00 and 20h00. In case you can't attend this appointment you can change it in myVOO 🙂 If the same day please call our call center at this number 078/50.50.50.
Christophe C
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No internet connection
Hi, I haven’t had internet connection for 3 days. I have reset and followed all possible steps to fix the issue on my own, and I still do not have internet connection. Wi-Fi light is on but internet connection light is not please HELP!!! I have called voo numerous times and absolutely no one can he
Problème