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Résultats de la recherche (277)

Pertinence
Selected Pertinence

Hello,Since I have had no response and no useful help from the customer service for so long, I would like to terminate my contract with VOO. Could you please proceed with the necessary procedures?Thank you.

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No signal

Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode

Problème

Cancellation of my mobile subscription

Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.

Problème

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Solution officielle

Update of my contract

Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co

Question

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Solution acceptée

I want to cancel my contract

​Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA​

Question

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Hello @Nita In order to help you, can you please add your customer number in your profile? Is it mobile or wifi network coverage ? 

 commenté 

il y a 2 ans

 vers la conversation : 

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Installation

The coverage throughout the home is bad, I just received installation today. What can be done to resolve?

Problème

Hello @Jakaitis, You don't have a cell phone with us since 2021.If it's for another file, could you please correct the customer number on your Forum profile ?

 vers la conversation : 

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CANCELLING VOO Mobile

I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act

Problème

Solution acceptée

Hello @Yasuhide   Could you please add your customer number to your profile? This will allow me to access your file and verify your signal. Thank you.

 vers la conversation : 

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Internet disruption in Auderghem

Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide

Question

Solution officielle

Hello CrossWorlds, I see that you were able to call technical support early this afternoon. If you still have any questions, please don't hesitate to get back to me. Have a nice evening,

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Internet down in Woluwe Saint Pierre

Hello. Can anybody check what is wrong with the internet connection in Woluwe Saint Pierre (Avenue des Volontaires)? Currently is down! Since one week is happening everyday! Thanks.

Problème

Impossible d'envoyer des mails : message de retour " This is the mail system at host smtpout02.voo.be "

Bonjour j'envoi un mail a un groupe de personne certaines le reçoive mais pour d'autre je reçoit ce message "This is the mail system at host smtpout02.voo.be. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assist

Question

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Solution acceptée

CANCELLATION of my VOO television and mobile subscription

Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!

Question

52

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Solution acceptée

Want to Cancel my Registration

My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.

Problème

40

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Solution acceptée

No internet connection

Hi, I haven’t had internet connection for 3 days. I have reset and followed all possible steps to fix the issue on my own, and I still do not have internet connection. Wi-Fi light is on but internet connection light is not please HELP!!! I have called voo numerous times and absolutely no one can he

Problème

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Même souci. Mes e-mails (voo.be) à mon correspondant chez yahoo.fr me sont retournés après 2 ou 3 jours :This is the mail system at host smtpout02.voo.be.  I'm sorry to have to inform you that your message could notbe delivered to one or more recipie

 commenté 

il y a 5 ans

 vers la conversation : 

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Problèmes d’envoi d’e-mails Yahoo à partir d’outlook depuis le passage à VOO

Depuis que je suis passé à VOO pour l’accès internet j’ai des problèmes d’envoi de mails de ma messagerie @yahoo.fr à partir d’outlook 2007. Tout d’abord j’ai eu des messages d’erreur 0x800CCCOF Après avoir fait une recherche sur internet il s’est avéré qu’il fallait changer le serveur de courrier

Problème

Hi phamyen I changed your message because it did not respect our policy. Please do not put any more suspicious links in your posts. Otherwise, we could take more severe action and ban you. :)

 commenté 

il y a 5 ans

 vers la conversation : 

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La fin de Flash ! :-)

On en parle depuis longtemps.Mais cette fois, c'est officiel. Flash va mettre la clé sous le paillasson pour disparaître complètement en 2020.http://www.7sur7.be/7s7/fr/4133/Multimedia/article/detail/3217094/2017/07/26/Le-lecteur-Flash-c-est-bientot-fini.dhtmlCe module permettant d'afficher vidéos e

Problème

Hello, @Caroline P thank you for your help. I added my customer number. could you please confirm it? thanks a lot.

 vers la conversation : 

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Internet disruption in Auderghem

Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide

Question

Cancellation of contract

Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!

Question

129

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Dear @Justin, No, do not have a cell phone from VOO, but I use VOO's mobile/communication service to have an active SIM card (+32******999). Please cancel my subscription as of tomorrow.

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CANCELLING VOO Mobile

I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act

Problème

Yes, please activate and I have two questions. 1. There isn't pay button in my Voo application. How can I pay my bills now. 2. Should I pay penalty which I received this month?

 commenté 

il y a 10 mois

 vers la conversation : 

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Invoice Payment

I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in

Problème

Problem with internet speed

Hi,I have been facing seriois problem with my internet from the past couple of days. I have subscription to Wahoo packs which promises to give speed upto 125MBPS goal I barely get 10 MBPSCan somebody please help me to resolve this issue.Kind Regards,Utsav

Question

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We have rebooted the modem but it is still blinking “red” and no internet connection. The only cables connected are the power and your incoming coax cable. can you please check the line from your end.

 commenté 

il y a 1 mois

 vers la conversation : 

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Internet outage 1380

Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?

Problème