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Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hello, I don't understand your message. My colleague Antoine asked when you where available for one of our technician to come and fix your issue. He posted on July 16th. We've been waiting for your answer since then. My guess is you did not
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Solution acceptée
malware system VPNFilter sur les modems VOO ?
question pour VOO voir message attaché de security manager de ma societe il semblerait que les routeurs de voo Netgear soient concernes par ce malware routeur est ce que le Firmware est a jour de vos routeurs ------------------------------------------------------------------------------------------
Question
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Ma sécurité sur le web
Bonjour, I have the same issue. Is it general interpretation?
Déconnexions et lenteurs NET
Bonjour, Depuis quelques jours j'ai de nombreuses coupures internet et mon débit est particulièrement lent.
Problème
Solution acceptée
Issue on network in woluwe saint pierre
internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs.
the internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs in Woluwe Saint Pierre 1150???
Problème
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
Question
Hi @Shannay, Audio and video quality issues in video conferencing applications are often linked to slow internet connections. I will carry out a remote control which will interrupt the Internet signal for a few minutes and I will invite you to test
Remote Working - Poor Voice/Video Quality over collaboration tools & Auto reboot of Modem
Hello, I have 2 issues happening with my VOO connection - 1. Very Poor Audi & Video quality over MS Teams collaboration tool. Tested on WhatsApp and Zoom, same experience. Voice dropping frequently, Fuzzy Videos, getting poor network quality messages. 2. Sudden loss of Internet because Modem reb
Problème
Resetting did not resolve the issue. Flashing red light came on immediately after power on.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hello Roveena, Only Gilles N. can treat your demands regarding your issues, but I can see in your file that you are already talking with him. I advise you to keep doing so. :)
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Solution acceptée
Hi, no your are not the only with this issue, this is a general bug with the application, we wait one update to fix this But it is normal that you can't see your records, they are only available on the box because they are on the hard-drive.
recordings under vootv + with pc?
I am the only one who has this when I go to recordings with my pc's browser (i tried on 2 pc and different browsers): - in recorded I have a whole list omegle xender of programmed AND recorded AND even everything that I deleted with the sound box still there. For everything there is only the option
Question
Ok, so finally I have new modem installed and it’s working as of now. Old modem has been swapped the shop ( point). Plz let me know in case of any issues:
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Remote Working - Poor Voice/Video Quality over collaboration tools & Auto reboot of Modem
Hello, I have 2 issues happening with my VOO connection - 1. Very Poor Audi & Video quality over MS Teams collaboration tool. Tested on WhatsApp and Zoom, same experience. Voice dropping frequently, Fuzzy Videos, getting poor network quality messages. 2. Sudden loss of Internet because Modem reb
Problème
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Ma connexion Internet
Hi, ok many thanks for your help! Other issue: I didn't find the WPS button on the VOO router. This should be there for pairing it to the power line wifi system. The back site nothing there only power on/off buttom.
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Hello Nathan, There is still no resolution to my issue. I would like to request for a disconnection of VOO with immediate effect as VOO as proved to be incapable of providing customer service. Kindy act on this urgently. Roveena
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Someone - I guess the Voo official saw my text and fixed the issue. So my thank you was to this person ;-) and also to owner of this forum ;-)
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
Problème
Panne à 1050 Ixelles
Hello, I don’t have any internet connection today since afternoon and did not get any response on calling to customer support. Can anybody here help me resolve this issue.
Problème
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Ma connexion Internet
Same problem, Oudergem 1160 no internet, no support line. It would be good to see status updates somewhere in case of general issues.
Internet déconnecte - 1160 Auderghem
Bonjour à tous, Client sur le réseau de Brutélé a 1160 Auderghem, je suis déconnecté depuis la moitié de cette matinée. Le 078 505050 fait état de problèmes généralisés. J’ai tenté de joindre que
Problème
Hello I have the same issue, I can not connect to my voo router do sis 3.1 wireless gateway with "voo" and the password on the modem. Could you help.? Thanks Note modération : le post doublon à été déplacé ici
Unable to connect to Web admin interface of my router
Hello I am not able to connect to Web interface of my voo ruter docsis 3.1 wireless gateway with "voo" and the password on the modem. Could you help.? Thanks
Problème
Perfectly agree. It's bad enough that this actually happens given the importance of having a reliable connection when working from home. But the total lack of communication is unacceptable. Facebook, Twitter, Instagram are existing but only used for
Internet déconnecte - 1160 Auderghem
Bonjour à tous, Client sur le réseau de Brutélé a 1160 Auderghem, je suis déconnecté depuis la moitié de cette matinée. Le 078 505050 fait état de problèmes généralisés. J’ai tenté de joindre que
Problème
Hello, This category has been deleted because we felt it would be better to simply post your questions / issues in the right categories instead of an all-in-one "other languages" category. You're welcome to post in english in all the categories now
Lionel S
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where is the International section gone?
This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(
Question