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Good morning @RCHAMOLI, You can contact the dedicated service at 04/266.41.14. @theo2007 , the termination of the decoder does not automatically lead to the termination of the TV since it is quite possible to keep the TV signal and scan the d
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Hello First check the quality of your ethernet cables (cat 5E minimum is required for gigabit) or replace them with new ones, and prefer cat 6 cables. Also check if the network adapters of your PCs are compatible gigabit ethernet (1000 mbp
Enabling full duplex on modem
Hello! How to enable full sped on modem LAN ports? I get only 100mb/s on ports but 350mb/s on wifi. Modem is technicolor CGA4233 and it should have GB LAN ports.
Question
Hi @Satpal , If you just upgraded, please be aware that any change in subscription is effective on the 1st of the following month. So, the old speed of 400/20 will remain in place until Aug. 31. Btw, when checking the speed, make sure your pc is
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Thanks again everyone. I was automatically assigned an appointment in the middle of October but was able to select an earlier one manually from my account.
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Oh yeah, I saw it now...but I can extend/ sign a new contract when is getting close to the end of the current promotional subscription, right?
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
Question
Je ne pense que cela ai un rapport avec ma connexion etant donné que league of legends est le seul jeu sur lequel j'ai ce genre de probleme
Mon ping augmentente de façon aléatoire sur League of Legends. Une solution ?
Bonjour, bonsoir. Depuis le récent patch contenant le rework de fiddlestick sur league of legends, j'ai des montées aléatoire et progressives de ping( 180+ > 200+ > 210+ jusqu'à 500). Ca redescend généralement assez vite ( au bout de quelques secondes) mais cela arrive assez souvent dans mes partie
Problème
Solution acceptée
When and where should I return the modem?
I had called the number of 04/2664114 to cancel my subscription from 14/02/2023 on 13/02/2023. The VOO staff also called me back to confirm my cancellation. When and where should I return the modem to VOO because I didn't receive the email or information from VOO?
Question
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Mon abonnement VOO
Dans Nurse Jackie, il manque : S2E07, S4E01 et S4E04. S2E07 est là mais S4E01 et S4E04 sont toujours manquants. Dans Top of the Lake, il manque S2E03.
Séries incomplètes sur Canalplay
La série Les Témoins, avec Thierry Lhermitte, comporte 6 épisodes mais sur Canalplay on n'en trouve que 4 : le 1, le 2, le 4 et le 5. Il y a bien un bouton "+" mais il ne donne rien de plus. Je l'ai signalé à Voo via le formulaire de contact mais ça n'a eu aucun effet. Dans Plus belle la vie, l'épi
Problème
@pthierry @theo2007 Can you recommend the a good Router / Access Point for an area of 100mt. sq.?
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggesti
Problème
je confirme le site Wargaming ainsi que le jeu World of tanks est inaccessible (alors que je peux aller sur n'importe quel autre site et jeu sans aucun souci)
Soucis de Connexion avec les services Wargaming
Actuellement il est impossible au utilisateur de Voo de ce connacté au service de jeux Wargaming (tous leurs jeux son touché par ce blocage). J'ai remontée l'info au service technique, qui ma conseillée de l'indiqué également ici d'autre utilisateurs croisé sur Facebook et Discord sont dans le même
Question
Install appointment no-show
New customer, ordered Voo internet service with installation date of 24 November. Technician never showed or and never received any communication from Voo. What should I do?
Problème
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Mon installation Internet
Hello @swalesh, The ticket has been created on Friday. It has been only 24h of working days. Thank you for your patience.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Can you perform a factory reset by inserting a toothpick-sized pin into the small hole at the back of the case and holding it down for ten seconds or so?
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
Problème
Hello It is not “just nonsensical”, each episode of season3 is/was available for 3 months from the first day it was aired. The whole season will be probably be available again in a few weeks or months, for example, when season 4 will be aired. S
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop c
Problème
Numéro ICE - personnes à contacter en cas d'urgence
Bonjour,Un petit rappel qui peut être utile :Dans la liste des contacts, vous pouvez ajouter des personnes à contacter en cas d'urgence (ICE = In Case of Emergency).Cela permet aux services de secours de contacter un de vos proches si vous avez un accident et êtes inconscient (pour autant que votre
Question
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Mon téléphone mobile
Hello I would like to terminate of my contract on 27 jan. No changes in that. Regards, Rohan
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Why do I receive a copy of the message sent to cuilian.liu as I am not involved in the problem he is facing ?I just posted a comment !
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
Notre roy du mois a même eu droit à sa place sur Le « Wall of Fames » du Forum ! Vous aviez vu ? :cool:
Nous avons un Roy !
Bonjour à tous, Nous avons le plaisir de vous annoncer que roylion15 sera mis à l’honneur durant tout le mois de juillet en tant que Citoyen du mois :cool:En plus de son expertise toujours au top, son activité et sa bonne humeur en font un pilier de la Communauté. Nous sommes très fiers de le compte
Problème
I was only able to connect my TV after a WPS direct connection. None of my other devices are able to connect to the internet.
Ladbell
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Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
Problème